1. What is the difference between ManageEngine MDM and Apple Profile Manager?


    • ManageEngine MDM can be used for managing multiple platforms unlike Apple Profile Manager, which is Apple-only.
    • Profile Manager is more suitable for small Apple-only environments, while MDM is environment-agnostic.
    • Dedicated MDM server for superior performance.
    • Flexible groups/department management is available in MDM.


  2. What are the ports used by the MDM application?

    Ensure that the following ports are open in the proxy/firewall.

    Port Number Type Purpose Connection Traffic
    9020 HTTP ME MDM app and server communication. Inbound to server
    9383 HTTPS ME MDM App and server communication. Inbound to server
    443 HTTPS Should be open on Mobile Device Manager Plus server to reach APN, FCM, WNS server.
    Host address:; https://*;;;
    Open the following domains based on the country that the server is located:
    US :;;;
    China : ;;
    Asia, Africa, Europe, or other regions :;;;
    Outbound to server
    2195 HTTPS Should be open on Mobile Device Manager Plus server to reach APNs.
    Host address:
    Outbound to server
    5223 HTTPS Should be open, if the mobile device connects to the internet through the Corporate WiFi, it is recommend to configure the IP range Outbound from Corporate Network Firewall
    5228, 5229, 5230 HTTPS For the FCM to reach the managed mobile device.
    Host address: *

    As FCM doesn't provide specific IPs, you should allow your firewall to accept outgoing
    connections to all IP addresses contained in the IP blocks listed in Google's ASN
    of 1516.

    Outbound from Corporate Network Firewall

    Also, ensure Mobile Device Manager Plus server has adequate permission(s) to contact the domains listed here.

  3. What are the domains accessed by MDM for enrolling and managing devices?

    Both the MDM server and the device to be enrolled in MDM must have access to the following domains, which are to be excluded/white listed in firewall and/or any third-party filters.

    For all platforms

    White listed only in the server

    For iOS

    White listed both in the server and the device
    White listed only in the device
    White listed only in the server
    • *

    For Windows

    White listed only in the server
    • https://*

    For Android

    Non-Samsung devices

    White listed only in the device
    White listed only in the server
    • *
    • *
    • *

    Samsung devices

    White listed only in the device
    United States of America-only
    All other countries

    For Samsung KNOX Enrollment

    Whitelisted on the firewall
    • *
    • *
    • *
    • *
  4. Do the devices have to be factory reset to be enrolled and managed by MDM?

    No, the devices need not be factory reset(unless specified otherwise) to be enrolled and managed by MDM.

  5. What are the Operating systems supported by Mobile Device Manager Plus?

    Currently, the following software platforms are managed by MDM:

    • iOS version 4.0 and above
    • Android 2.2 and above
    • Windows Phone 8.0 and above
    • Laptops and Surface pro running Windows 10
  6. What are the databases supported by Mobile Device Manager Plus(MDMP)?

    MDMP currently supports pgSQL and MS-SQL.

  7. Do I need an Apple Enterprise/Developer account to manage iOS devices?

    No, you do not require an Apple Developer Account to manage the iOS devices using Mobile Device Manager Plus.

  8. I do not have a Domain, how do I add ME MDM App to my tablets without using a Domain or Domain e-mail or without connecting to Play Store?

    You can use local authentication and specify a user name and email address. If you want to enroll corporate devices, then you can use Admin Enrollment options such as NFC and QR code for Android devices, DEP and Apple Configurator for iOS and Windows ICD for Windows.

  9. How much network data and battery does ME MDM app consume?

    ME MDM app consumes network data and battery only for downloading apps pushed to the device, with the data consumed depending on the size of the app. Other actions consume negligible network data. Additionally, the consumption varies in case of geo-tracking based on the accuracy level specified.

  10. Why does my device IMEI contain 14 digits instead of 15 digits?

    If the device is CDMA activated, then the IMEI contains only 14 digits and is referred as MEID. You can check the IMEI of your device by dialing *#06#.

  11. Why doesn't my Android device support Android for Work despite running on Android 5.0 or later versions?

    For a device to utilize Android for Work(AfW)-based features and configurations, the OEMs(Original Equipment Manufacturers) must provide support for the same on the devices. If AfW support is not provided for a specific device model by the OEMs, they cannot support Android for Work and hence, features requiring the device to be provisioned as Profile Owner/Device Owner cannot be pushed to the device. Some of the devices supporting Android for Work are listed in these links - link #1, link #2 and link #3.

  12. How to upgrade ME MDM app installed in Android devices?

    If there is an app update available, ME MDM app is silently updated in Non-Samsung devices running 6.0 or later versions, provisioned as Device Owner and all Samsung devices. For other devices, a notification stating the same is displayed in the managed device and the user has to manually update the app.

  13. Why am I unable to enroll devices through invite?
    • Ensure OTP has not expired(It expires after 72 hours).
    • Ensure you do not use OTP in place of Zoho account password or vice-versa. As seen below, in the first case, Zoho account is to specified and in the second, the OTP sent over mail, is to provided.

  14. What happens when my trial expires or when I move from Trial edition to Free edition ?

    MDM provides you with a 30-day trial of the Professional Edition, where you can manage unlimited devices and add unlimited additional technicians. Once the 30-day trial expires, you can either extend you trial, purchase the product or move to Free edition. After trial expiry if you move to the Free edition, you are allowed to choose the devices(up to 25) that you want to manage. All the apps and profiles distributed to these devices as well as other configurations associated to the selected devices are retained. Free Edition is similar to Trial edition except that Free Edition allows a maximum 25 devices to be managed and no additional technicians can be added.

  15. What purpose do Apple IDs serve in iOS device management?

    For iOS device management, the Apple IDs are used by both the organization and the users. The organizations Apple ID should preferably be mapped to the organization and not any individual in the organization. While the user's Apple ID is mapped to the individual device user.

    Following are the services that make use of the organization's Apple ID-

    • For creating a Device Enrollment Program (DEP)/ Apple School Manager (ASM) account to enroll mobile devices
    • For creating a Volume Purchase Program (VPP) account to distribute and manage apps on the devices
    • For creating an Apple Push Notification Services (APNs) certificate, for communication between the server and the APNs.

    NOTE: It is recommended to only make use of the organization's corporate Apple ID for the above mentioned services, as they all require the same Apple ID to be used during renewal.

    The user's Apple ID can be used for the following-

    • Purchasing personal apps on the devices. The apps that are distributed from the MDM server using VPP do not need the user's Apple ID
    • Turning off Activation Lock on devices on unmanaged devices. Activation Lock is automatically turned off by the MDM service if it is managed.
  16. Does MDM require an agent to be installed in all the devices that are being managed?

    In case of iOS and Windows devices, Mobile Device Manager Plus leverages the native MDM client already available in all the devices. The agent is required only to perform the following-

    1. Track the location of the devices
    2. Securely view and save documents on the ME MDM app
    3. Remotely view or control the devices
    4. Update logs from the devices
    5. Detect jailbroken or rooted devices

    Whereas, in case of Android devices, a ME MDM is required to manage mobile devices. The installation of the app is taken care of during the enrollment process.

  17. What is the difference between the standard and professional editions of Mobile Device Manager Plus?

    Mobile Device Manager Plus has 2 editions that help the users pick the features that are required for their organizations. The standard edition is recommended for organizations that are looking for basic MDM capabilities like App management, Device Management, and Asset Management. The professional edition gives the oganizations advanced management capabilities over their mobile devices. Some of the additional features available in the professional edition include- Geo tracking, Conditional Exchange Access, and Content Management. For a complete comparison between the two editions, refer this edition comparison matrix.


  1. What are the pre-requisites for Device Enrollment?

    The prerequisites for enrolling a mobile device are:

    • Creating APNs (applicable only for iOS)
    • Configuring Proxy Settings (On-premises only)
    • Configuring Mail Server settings (On-premises only)
    • Setting up the user authentication type.
    • The device that needs to be enrolled should be accessible through the internet in order to receive the email with enrollment settings.
  2. Do I need to re-enroll my mobile devices after changing the Public IP address for NAT settings? (On-premises)

    No, You need not re-enroll the managed mobile devices, because the mobile devices will reach the Mobile Device Manager Plus server using the external IP.

  3. Why does my Android device show the error "Device already provisioned", when trying to enroll a device using NFC enrollment?
    Android devices running 5.0 or above, enable an implicit Activation Lock by default on associating a Google account with the device. When the device is corporate/complete wiped, the device retains the Google account details and the Activation Lock is still enabled. So on trying to enroll this device after wiping using NFC enrollment, the error "Device already provisioned" is displayed, as the device is already associated with a Google account. The implicit Activation Lock can be disabled only by providing the Google Account details, associated with the device previously.
  4. Why have the users not received the join organization mail yet, despite having sent an enrollment request?
    • Ensure all the pre-requisites listed here<will link to the relevant FAQ, not doing it now coz of existing anchor issues> have been configured.
    • The mail could have fallen into the Spam/Junk folder. Verify the same and if yes, change the e-mail spam/junk filter criteria.
    • Verify your anti-virus configuration to ensure it has not blocked the enrollment requests from being sent.
    • Verify POP/IMAP configuration setup in the router web interface, if configured. Ensure it is not blocking the enrollment requests from being sent.
  5. How can we unmanage a device enrolled using Apple DEP?

    A device enrolled using Apple DEP cannot be unmanaged simply by factory resetting the device. To unmanage this device, we first need to remove the device from the DEP server and then reset the device in Recovery Mode.

  6. What are the prerequisites that need to be met before using Apple Configurator to enroll iOS devices?

    Ensure the following before enrolling devices using Apple Configurator:

    • If the devices to be enrolled are bought from authorised reseller and DEP is available in your country, it is recommended to use DEP for enrolling these devices.
    • If the devices to be enrolled were already in use, check if Activation Lock is disabled by going to Settings -> iCloud and turning off Find my iPhone.
  7. How to undo Supervision in iOS devices and Device Owner provisioning in Android?

    Both Supervision as well as Device Owner provisioning lets the Administrator leverage additional control over the managed devices. It can be undone by factory resetting the device.

  8. How can we modify the username and email address of enrolled devices?

    Mobile Device Manager Plus allows the admins to modify the username and email address associated with enrolled devices without having to re-enroll the devices. To modify the associated credentials follow the steps given below:

    1. Navigate to Enrollment and find the device whose user details has to be modified
    2. Under Actions select the Re-assign user option
    3. Enter the new user name and email address and Save.

    Modifying the user details will reassign the account based profiles to the new email address.

Profile Management

  1. What is behavior of Restriction policy in iOS devices?

    Mobile Device Manager Plus assures high security through restriction policies. Whenever more than one policy is applied for a same cause, whichever policy provides more security will get applied automatically. For example, assume two restriction policies are assigned to a device, where one is applied to authenticate the usage of camera and the other is to restrict the usage of camera, the policy which assures high security will get applied automatically. So the usage of camera will be restricted in the device.

  2. Can a passcode policy forced on the mobile device be revoked by the user?

    No, passcode policy that is forced on the mobile device cannot be revoked by the user. Though users can disable passcode settings on their device, users will be forced to set passcode when the device is unlocked. However if MDM profile is removed from the device the device can no longer be managed by Mobile Device Manager Plus.

  3. What do you mean by imposed policies?

    Policies and Restrictions which are applied successfully to the managed mobile device are called imposed policies.

  4. What is meant by violated policies?

    Administrator instructs the users to accept the Policies and Restrictions which are pushed to the device. When the user over rules the policies and restrictions, then those policies and restrictions are called as violated policies.

  5. What is the difference between Idle Timeout before lock and Grace Period for device lock?

    Idle timeout before device lock specifies the time allowed for the device before the screen turns off. This is similar to the settings that can be configured in the device (Settings > General > Auto Lock). Grace period for device lock refers to the time allowed for the user before prompting for a passcode. The screen of the device turns off and when the user slides the arrow to unlock the screen he would be prompted to enter his passcode. This is similar to the settings that can be configured in the device (Settings>General>Passcode Lock).

  6. Can OS updates be restricted on managed iOS devices?

    No, Apple doesn't permit MDM solutions to restrict OS updates. However, MDM provides a workaround to prevent OS updates as explained here.

  7. Can the user be restricted from changing the date and time settings on iOS devices?

    Restricting users from changing the date and time settings on devices is not permitted by Apple. Mobile Device Manager Plus can restrict the user from accessing any settings by running the device in Kiosk Mode where the device has access only to one app. Another method that can be used is, by ensuring the required apps are dependent only on the network date and time and not the device date and time.

  8. How to prevent users from accessing the Settings on the devices?

    In case of iOS devices, the settings can be restricted by disabling the individual settings under Restriction in Profiles. For Android devices, the Settings app can be disabled by disabling the option "Modify default device settings" under Restrictions in Profiles.

    In addition to these methods, user can be prevented from changing any settings by running the device in Single App Kiosk Mode.

  9. Can we use Mobile Device Manager Plus to distribute contacts to iOS devices?

    You can make use of the CardDAV profile to distribute contacts to the managed devices. Here you can make use of Google contacts or any other third party service that supports CardDAV.

  10. Can we prevent users from adding iCloud accounts to managed devices?

    You can restrict users from modifying accounts on the devices by navigating Device Management -> Profiles -> Restrictions -> Advanced Security and restricting the Modify Account Settings option.

    The user will not be able to modify accounts like mail accounts, iCloud and iMessage settings. If you want to completely restrict iCloud, then navigate to Profiles -> iCloud and restrict it. This will completed restrict the apps from syncing with iCloud and also the device backup on iCloud.

  11. Can MDM be used to pre-configure essential settings such as Wi-Fi and E-mail over-the-air without any user intervention?

    Yes, you can configure E-mail, Wi-Fi and other essential settings(such as VPN, Exchange etc.,) across platforms on MDM server and then associate it to groups. Devices added to this group on enrollment, are automatically distributed the configured policies and thus, getting pre-configured on device. Know more about all the policies supported by iOS, Android and Windows in MDM.

  12. Can MDM prevent Wi-fi sharing on Apple devices?

    With iOS 11, Apple released a feature that allowed users to share the wi-fi credentials to new devices by bringing two devices running iOS 11 close to each other. Though this feature is useful and allows easy access to personal wi-fi, it can cause problems in corporate scenarios. That is why Apple ensured that any wi-fi distributed through a mobile device management solution cannot be shared to others using wi-fi sharing. Therefore, any wi-fi preconfigured using Mobile Device Manager Plus cannot be shared to other users using wi-fi sharing feature.

  13. How can the phone call app be added to Android devices in kiosk mode?

    Users can be allowed to make phone calls and access contacts from Android devices in kiosk mode by adding the respective apps to the kiosk profile. Samsung and other Android devices make use of different package names for this app and hence it is recommended to search for the apps using the following bundle identifiers.

    • samsung -
    • Core Android -

App Management

  1. What is the difference between App Store Apps and Enterprise/In-house Apps?

    App Store apps are those which are available in the App Store. They can be either paid App or free app. Enterprise apps, also called as In-House apps are specially developed and designed for every Enterprise. This is unique and completely owned and distributed by the Enterprise itself.

  2. How to disable App Store on the managed devices, without affecting the installation of apps distributed via MDM?

    You can restrict App Store on managed devices, by creating a profile and navigating to Restrictions -> Applications and restricting Users can install apps from App Store. This ensures only apps distributed through MDM can be installed on the device(must be running iOS 9.0 or later versions). If this is restricted for devices running other OS versions, even MDM-distributed apps cannot be installed on the device.

  3. What is Volume Purchase Program (VPP)?

    Volume Purchase Program(VPP) is used for purchasing app licenses in bulk and distributing the same to user either through managed distribution or redemption codes. Know more about Volume Purchase Program here.

  4. What is an .apk file?

    'APK' refers to application package file. Android program files are compiled in a package as .apk file, which is used for distributing the apps. When you need to add an android App to the App Repository you need to ensure that the android app is in .apk format.

  5. What will happen if I distribute an iOS app to Android and Windows devices?

    Mobile Device Manager Plus app distribution is designed in such a way that you can only distribute iOS apps to iOS devices, Android apps to Android devices and Windows apps to Windows devices.

  6. Why should I enable 'Device Administrator' in my Android mobile device?

    Device Administrator should be enabled in the Android mobile device to authenticate Mobile Device Manager Plus Mobile Device Management to perform remote management activities in the device.

  7. Can we install App Store apps without entering Apple ID?

    App Store apps can be installed without entering Apple ID, as explained here.

  8. Can you revoke the license code after installing the App?

    Yes, with the help of iOS app license management feature in VPP, Mobile Device Manager Plus will let you to revoke and reassign app licenses to the required user device.

  9. Why should I renew APNs a month prior its expiry?

    If the APNs certificate has expired, Apple Push Notification service will not be able to contact the managed mobile devices. Renewing an APNs after expiry is the same as creating new APNs, which means all the devices need to be enrolled again to be managed. Assume that the APNs expires on 30th of June, you need to ensure that you renew your APNs well before the expiry date and update it in the Mobile Device Manager Plus server. All the managed mobile devices should contact Mobile Device Manager Plus server at least once before 30th of June. If any of the managed mobile device fails to contact the Mobile Device Manager Plus server, then those devices should be enrolled again. Hence we recommend renewing APNs before a month of its expiry.

  10. Should the user have to use the Apple ID password while installing the Apps from App Catalog?

    Yes, the user has to enter the Apple ID to install the apps. To install apps silently or without requiring Apple ID, refer to this.

  11. Can I use Mobile Device Manager Plus to force install Apps on the managed Devices?

    Yes, force installation is supported on iOS devices as explained here and supported on Android devices if enrolled as Device Owner as explained here. Android enterprise apps can be force installed in Samsung devices, without any additional configuration.

  12. What are the prerequisites for Windows Phone Enterprise App Distribution?

    For mobile devices running Windows 8 and 8.1, the steps to perform App distribution:

    • You have to register a company account on Windows Phone Dev Center and obtain an enterprise certificate from Symantec
    • You should generate an application enrollment token (AET)
    • Upload the generated AET file into the server (MDM -> App repository -> Windows app settings -> App distirbution certificate -> Configure)
    • Before adding enterprise apps in app repository, you have to sign the app using AET. For more details visit help.
  13. What is AET? What is its purpose?

    AET refers to Application Enrollment Token. The Windows Phone 8 operating system requires users to enroll each device with the enterprise before users can install company applications on their devices. Only way to achieve this is using Application Enrollment Token, which enables you to distribute enterprise applications on a Windows Phone 8 device. For more information visit help.

  14. How to verify the whether a work profile has been installed in the managed Android device?

    Work profiles are installed when Android devices are provisioned as Profile Owner using Android for Work. To verify whether Work profile has been installed in the device, go to Settings, and select Accounts. Work profile is listed under the Work section.

  15. How to uninstall a work profile from the managed Android device?

    In Android devices running 5.0 or later versions, go to Settings, click on Accounts and select Remove work profile. Click on Delete to confirm the removal of all apps and data within the work profile.

  16. What is the behaviour of app permissions when a device is put into Kiosk Mode?

    Once a device is put into Single App Mode, no permission prompt will be generated. This means that the app cannot access any other features that use camera, contacts, or location services. The admin should allow these settings before putting the device into Single App kiosk.

  17. What are the prerequisites to distribute enterprise apps using Mobile Device Manager Plus?

    Follow one of the given methods to distribute enterprise apps using Mobile Device Manager Plus:

    • Enterprise Distribution: If you have a development team which is familiar with developing apps, you can choose this method. Ensure the setting "Save for Enterprise Distribution" is enabled, while the app is being developed.
    • B2B App Distribution: If you do not have the resources to develop the app in-house, you can make use of B2B app distribution. Follow the steps given here for B2B apps.
  18. What will happen if we move a VPP token from one server to another or if the same VPP token is used in two different MDM servers?

    When a VPP token is removed from a server, the licenses used to distribute the apps will be reverted to your account. When you use this token on another server, the licenses can be used to distribute the apps to the devices.

    It is not possible to use the same VPP token on multiple MDM server, as each MDM server manages the complete set of licenses purchased with the token. This results in the MDM server revoking the licenses of the apps distributed to devices and also removes the apps from the devices.

  19. How can we ensure that the user does not install/uninstall apps from managed devices?

    We can prevent the installation and uninstallation of apps from devices by applying a few restrictions to devices.

    1. Under Device Mgmt, select Profiles.
    2. Choose the OS of the device to which the profile is to be applied.
    3. Under Restrictions, click on Applications.
    4. Restrict the options, Install Apps and Uninstall Apps.
    5. Publish and distribute the profile to devices.
  20. Does MDM allow enterprise iOS apps to be installed silently, without user intervention?

    Yes, you can install enterprise apps silently on iOS devices, if they are Supervised. Firstly, add the enterprise app source .ipa file to App Repository. Distribute it to devices and/or groups, after ensuring the Force Install option is enabled in Distribution Settings

  21. Does MDM allow enterprise Android apps to be installed silently, without user intervention?

    Yes, you can install enterprise apps silently on Android devices as explained here

  22. Can MDM be stop and/or control app updates on managed iOS devices?

    Yes, you can stop and/or control app updates on managed iOS devices, if the apps are distributed and installed on the devices through VPP. Also, ensure Without Apple ID is selected during the initial VPP settings. This allows the app to be installed without requiring Apple ID and the app gets associated to the device instead of Apple ID, which is how it is usually associated. As the app is not associated with the Apple ID present on the device, the App Store doesn't notify the users of possible app updates, when distributed through MDM. You can choose to force app updates on the device as explained here

  23. Can MDM be stop and/or control app updates on managed Android devices?

    Yes, you can stop and/or control app updates on managed Android devices, if the apps are distributed and installed on the devices through Android for Work. When approving the apps in Google Play for Work, select Revoke app approval when app request new permissions, in Approval Settings. When this options is selected, the app gets removed from the Play Store present on the device and thus, the user cannot update the app. You can choose to force app updates on the device as explained here

  24. Can I remove user installed apps using MDM?

    Yes, you can remove apps present on the devices, by blacklisting them as explained here

  25. How can I prevent multiple app shortcuts from being created on Android devices?

    The ME MDM app on the Android devices creates an app shortcut when the app is installed on the devices. In most cases the user has enabled the Add icon to Homescreen option in Google PlayStore. This creates another shortcut on the devices. Sometimes, even when the app is updated the existing shortcut is not replaced with a new one, resulting in multiple app shortcuts.

    To avoid creation of multiple shortcuts, the user should disable the Add icon to Homescreen option from PlayStore by navigating to Playstore->Settings->Add icon to Homescreen.

  26. Can MDM be used for completely locking down iOS devices?

    Yes, you can choose to completely lock down the device by preventing users for installing/uninstalling apps and ensure only apps distributed via MDM is installed on the device. To lock the device to specific app(s)/settings, you can use Kiosk mode.

Security Management

  1. How can we manage BYOD?

    "Bring Your Own Device" (BYOD) being the integral part of Mobile Device Manager Plus, you can ensure the security of corporate data. Whenever any user's personal device is lost, or the employee quits an organization, administrators can execute security commands like corporate wipe or complete wipe to ensure data security. Hence Mobile Device Manager Plus MDM is a smart choice for every enterprise to manage BYOD.

  2. What is difference between Complete Wipe and Corporate Wipe?

    Corporate wipe is a security command used to wipe data on the device. This security command is mostly used to secure the corporate data from devices, when they are lost. Corporate Wipe is used to remove only the configurations and Apps that have been pushed using Mobile Device Manager Plus and this command will not wipe any personal data of the user.

    Corporate Wipe will remove Exchange Server or Email only, if they are configured via Mobile Device Manager Plus. This includes, the files and documents shared using the corporate e-mail.

    Complete wipe command is used to wipe all in the data in the device, which makes the device as good as a new.

  3. Can you wipe the data from the device's external memory?

    Yes, you can wipe data on the device's external memory.

  4. How to protect Corporate Data on the mobile devices?

    You can secure corporate data on mobile devices by applying the following restrictions:

    • Disabling Screen capture
    • Disabling Backup (iCloud)
    • Disabling Document Sync
    • Disabling Photo Stream
    • Disabling Shared Stream
    • Disabling User to accept untrusted TLS Certificates
    • Forcing Encrypted Backups.
    • Configuring Email settings to restrict data forwarding.

    These restrictions will help you to secure Corporate data on mobile devices.

  5. Which are the devices that support the remote control feature?

    Mobile Device Manager Plus allows admins to remotely control Samsung devices running andrion 5.0 and above. Remote viewing capability is available for other Android devices above 5.0 and iOS devices.

User Management

  1. How to add a user and grant the user read-only privileges?
    • On the MDM server, navigate to Admin tab and select User Administration, present under Global Settings .
    • Click on Add User. Provide the required details and specify the role as Guest. This ensures the created user has read-only access.