FAQs

Asset Module

Asset Scan

  1. How to perform a domain scan in AssetExplorer

    When you install and start AssetExplorer for the first time, it detects all the domains in your network and the neighboring network of the server on which it is installed. Click Admin >> Windows Domain Scan to list all the domains. You can also enter the domain controller information, login name and password of the domain you want to scan. The login name and password should be a domain admin login name and password. AssetExplorer uses DesktopCentral agents from BUILD NO for scanning Windows machines. Agent-based scan is made mandatory from this build AssetExplorer 6900 onwards.

    Refer below links for more details.

    DC for agent based scan

    Windows domain scan

  2. What are the various scanning methods supported by AssetExplorer?

    Please refer to this link to know about the various scanning methods:

  3. What are the devices that can be scanned by AssetExplorer?

    With AssetExplorer, you can scan domains and networks that are part of your enterprise. This includes Windows, Linux, MAC, Solaris, HPUX, AIX machines, VMWare, Hyper V devices, Cisco IP phones, and other SNMP supported devices like printers, routers, switches etc.

    Note: Desktop Central Agents are mandatory for scanning Windows, Linux, and Mac machines from build ------.

    Windows domain Scan

    Network Scan

    DC for Agent based scan

  4. What are the ports used by AssetExplorer for scanning devices

    Please refer to the following link for details on the ports used:

    Ports used during scan.

  5. How to configure AssetExplorer to perform automatic asset scan

    You can schedule periodic scanning of your network, enable regular clean up of scanned information, and set the re-scan interval for scanning workstation under Admin >> Audit Settings Or you can also configure scan schedule under the Assets tab.

    Schedule Scan

  6. How to scan WAN environments or What is the purpose of a distributed asset scan?

    Please refer to the following link for more details on scanning WAN environment and distributed asset scan.

    Scanning WAN environment

  7. How to track machines which are not connected through VPN.

    Refer to the following link to know more.

    Scanning Roaming User devices

  8. How to scan new workstations added to a network without performing a complete domain/network scan.

    You have two options to scan new workstations, without performing a complete domain/network scan.

    • Individual device Scan
    • You can have AssetExplorer look for new workstations added to the network every specified number of days automatically. Click Admin tab -> Audit Settings -> Enable "Check for newly added workstations and specify the number of days interval in which the application should look for new workstations".
    • Schedule Scan
  9. How does AssetExplorer identify the uniqueness of a workstation?

    Refer to the following link for more details.

    Identifying uniqueness of workstation

Agent Based Scan

  1. How does an agent based scan work?

    Please refer to this page for more details.

  2. What are the OS supported in agent based scan?

    The following Windows OS versions are supported:

    • Windows 10
    • Windows 8.1
    • Windows 8
    • Windows 7
    • Windows Vista
    • Windows XP* (*Conditional Support)

    The following Windows Server OS versions are supported:

    • Windows server 2019
    • Windows server 2016
    • Windows server 2012 R2
    • Windows server 2012
    • Windows server 2008 R2
    • Windows server 2008
    • Windows server 2003* (*Conditional Support)

    The following Linux versions are supported:

    • Ubuntu 10.04 and later versions
    • RedHat Enterprise Linux 6 and later versions
    • CentOS 6 and later versions
    • Fedora 19 and later versions
    • Mandriva 2010 and later versions
    • Debian 7 and later versions
    • Linux Mint 13 and later versions
    • Open SuSe 11 and later versions
    • Suse Enterprise Linux 11 and later versions
    • Pardus 17, and 19
    • Oracle Linux Server 6, 7, and 8
    • kernel versions supported above 2.6.33

    The following Mac versions are supported:

    • 10.7 Lion
    • 10.8 Mountain Lion
    • 10.9 Mavericks
    • 10.10 Yosemite
    • 10.11 El Capitan
    • 10.12 Sierra
    • 10.13 High Sierra
    • 10.14 Mojave
    • 10.15 Catalina
    • 11.0 Big Sur
  3. From which build, the DC agent will be used for agent scan?

    build AssetExplorer 6900

  4. What are the advantages of moving to the DC agents?

    DC Agents are from Desktop Central, which is a complete and robust unified endpoint management tool for Windows, Linux, and macOS computers. AssetExplorer's asset scanning functionality benefits by leveraging the effective and powerful Desktop Central Agent. There are specific agents for scanning Windows, Linux and macOS devices and these agents fetch complete hardware details during the scan while maintaining the uniformity of data fetched across Windows, Linux, and Mac machines.

  5. Should the backup-restore operations be performed separately for DC?

    Yes. It is recommended to take backup of DC and please refer the link for more details.

  6. Will there be any change in the license for the existing customers who deploy DC agent for scanning?

    No, there will not be any changes for the existing customers who deploy DC agent for scanning in license from build AssetExplorer 6900.

  7. With AE and DC integrated, what will happen if the number of nodes purchased in DC is lesser than AE?

    New customers of AE from build no AssetExplorer 6900 will have inventory and warranty features served from DC for all AE nodes. However, for features like remote control, chat, Wake-on-LAN, system manager an add-on license has to be purchased. Once the add on license is purchased, these features will be supported for the number of nodes purchased in the add on.

    All existing AE customers with a DC integration enabled already (AssetExplorer 6900) will have inventory, warranty, and remote control features served from DC for all AE nodes. So, if the number of nodes purchased in AE is higher than the nodes in DC, inventory, warranty, and remote control features will be supported for all AE nodes. Other DC features like Wake-on-LAN, system manager, chat, system tools, remote shutdown (which includes shut down, restart, hibernate, standby, and lock computers) would work for nodes purchased in DC.

    All existing AE customers without DC integration will have inventory, warranty, and remote control features served from DC for all AE nodes. For features including chat, Wake-on-LAN, system manager, an add-on license has to be purchased. Once the add on license is purchased, these features will be supported for the nodes purchased in the add on license.

  8. What will be the AE technicians role in DC?

    Technicians with asset view permission or AE RemoteControl role will be added in DC with the DC Admin role. When such technicians are deleted in AE, they would be deleted in DC too.

  9. What happens if an asset that is managed both in AE and DC is deleted in AE?

    Assets in DC are managed for both AE & AE+DC functionality. Therefore if an asset which is deleted in AE does not have any DC functionality, then it will get deleted in DC too. The agent installed in the client machines will get uninstalled. But if the asset which is deleted in AE does have a DC functionality, then it will not be deleted in DC and such assets would be add under the exclude list in AE.

  10. Will the agentless scan be supported?

    No, the agentless scan will not be supported anymore. We strongly recommend not to use agentless scan. However, if you still want to use the agentless scan, you can use Scan Scripts (Not recommended by us).

    Agentless Scan

  11. I'm new to AssetExplorer. How do I deploy agent for scan?

    Based on your user type, you can follow the respective links below to learn about agent deployment.

    Deploying DC agents for fresh AE installations Deploying DC agents in AE without prior DC integration Deploying DC agent in AE with prior DC integration
  12. I have DC already running in my environment. How do I integrate AssetExplorer for scanning?

    Refer to this link for more details.

  13. What are the prerequisites for DC installation for scan?

    Refer to this link for more details.

    DC for agent based scan

  14. What are the DC Agent features?

    DC Agent Features:

    • Agent based inventory of Windows, Mac and Linux machines
    • Warranty information of devices
    • Remote control *
    • Chat *
    • Wake-on-LAN *
    • System manager *

    Note : Add-on license has to be purchased for features marked with (*).

  15. What are the ports used for scan?

    Refer to this link for more details.

  16. How to track user devices which keeps moving around and cannot be recorded in the corporate network

    Refer to this link for more details.

  17. What are the other use of agent apart from scanning?

    DC Agent does come with remote control functionality and add-on tools. Refer to this link for more details.

  18. What are the various methods to deploy the agent on Windows machines?

    You can deploy the agent on a Windows machine using the below mentioned methods:

    Install Windows agents using startup script in ActiveDirectory

    Install Windows agents through GPO light weight tool

    Install Windows agents for workgroup machines.

    Install Windows agents manually

    Image a Windows computer with DC agent

    For detailed information, refer to this link

  19. What are the various methods to deploy the agent on Linux machines?

    You can deploy the agent on a Linux machine using the following methods:

    Install Linux agent using Linux agent installation tool

    Install Linux agent manually

    Image a Linux computer with DC agent

    For detailed information, refer to this link

  20. What are the various methods to deploy the agent on Mac machines?

    You can deploy the agent on a Linux machine using the following methods:

    Install Mac agents using Mac agent installation script

    Install Mac agent manually

    Image a Mac computer with DC agent

    For detailed information, refer to this link

  21. How can I image a Windows/Linux/Mac computer with Desktop Central Agent on it?
  22. How to deploy agent on a non-windows server

    If AssetExplorer is installed on a Non - Windows server like, Linux, then DC has to be installed manually in another Windows machine (as currently DC supports windows OS only). This DC installation has to be integrated with AE under Admin >> Integrations >> Desktop Central. Once integrated, the agent deployment can be done from DC installation and refer the links below for more details.

    https://www.manageengine.com/products/asset-explorer/help/scanning_it_assets/agent-mode.html

    https://www.manageengine.com/products/asset-explorer/help/scanning_it_assets/dc-agent-for-fresh-installation.html

    https://www.manageengine.com/products/asset-explorer/help/scanning_it_assets/dc-agent-users-without-dc-integration.html

    https://www.manageengine.com/products/asset-explorer/help/scanning_it_assets/dc-agents-users-with-prior-dc-integration.html

  23. How to change the Desktop Central database from Postgres to MSSQL

    By default, the DC gets installed with a bundled PGSQL database. However, DC also supports MSSQL. Please check here (https://www.manageengine.com/products/desktop-central/help/getting_started/desktop_central_system_requirements.html#accTree14 ) for MSSQL versions supported by DC. Click here (https://www.manageengine.com/products/desktop-central/using-mssql-database-how-to.html) for a detailed instruction for moving DC to a MSSQL database.

  24. How to upgrade the agent

    The agent will get updated automatically by the application as soon as a new agent gets released.

  25. How to uninstall the agent

    Refer to the links mentioned below for more details.

    Uninstalling Windows Agent

    Uninstalling Linux Agent

    Uninstalling Mac Agent

  26. How to configure NAT settings

    The NAT settings let you specify the public IP Address to which the requests/data from the Desktop Central Agents will be sent. The requests get translated at your router to reach the Desktop Central Server.

    To configure the NAT Settings, follow the steps below:

    • Go to Admin >> Agent Configuration.
    • Specify the Public IP Address, and click Save.

    Note: This step is not required if the computer where the Desktop Central Server is installed is directly accessible via the internet.

  27. How to update the server IP and ports in agent if they are changed?

    Refer to this link for more details.

  28. What should I do with the AE remote servers?

    Refer to this link for more details.

  29. What if the number of technicians in AE and DC are different ?

    Even if the number of technicians are lesser in DC than in AE, all the AE technicians would be allowed to perform agent related functionalities such as inventory, remote control, system manager etc from within AE.

  30. Is agent-server communication secured?

    Yes

  31. Should DC be upgraded separately for subsequent service packs?

    While upgrading AE to later versions, few upgrades might require DC also to be upgraded in order to be compatible. In such cases, post-upgrade a message would be displayed on the top banner in AE, that DC also has to be upgraded with the compatible build number and the service pack link. This upgrade has to be performed manually

  32. Should backup-restore for DC be performed separately?

    If DC is downloaded and installed within AE for inventory, remote control and tools functionality in a Windows server, the backup and restore for DC has to be performed separately. Please refer the DC docs for the steps to be followed.

Software License Management

  1. How does AssetExplorer automatically detect and manage software installed in different workstations? How do I apply license keys for purchased software?
    AssetExplorer will draw all information about the software listed in Add/Remove programs of the workstations on performing a workstation scan such as the Domain scan or Network scan. The software scanned is listed under Assets -> Software -> Scanned Software.
    If you want to view the softwares installed in a particular workstation, go to Assets -> IT Assets -> Workstations -> Click on the specific workstation-> Software. [ Screenshot ]
  2. Does AssetExplorer automatically fetch licenses of software during scan?
    AssetExplorer will only fetch software installed in the machine. You need to add the number of license purchased for the software and allocate the licenses manually.
    Note: AssetExplorer fetches the licenses for MS Office and MS OS.
  3. What is software metering? How is it helpful?
    The software metering section in Assets tab -> Software Summary under Resource block gives the details about the usage of the software. [ Screenshot ]
    This information is fetched from the Add/Remove programs of the workstations it scans. [ Screenshot ]
  4. Is there an option in AssetExplorer to notify the technicians automatically when prohibited software is detected?
    Yes you can enable the option to automatically notify the technicians on detecting a prohibited software. Go to Admin tab -> Notification Rules in Purchase and Contract Management section. Enable the rule "Notify Technicians when Prohibited Software are identified during Domain/Network Scan". [ Screenshot ]
  5. Can my technicians be notified when the installations of a software exceeds the purchased license?
    Yes you can notify your technicians when the number of software installations exceeds the purchased license.
    Go to Admin tab --> Notification Rules in Purchase and Contract Management section.
    Enable the rule "Notify technicians when installations exceed the available licenses during Domain/Network Scan".[ Screenshot ]
  6. What are the software types available in AssetExplorer? Can I add software types?
    The different software types in AssetExplorer are:
    • Managed: Licensed Software
    • Unidentified: Default Software Type when the software is detected by AssetExplorer
    • Excluded: Service Packs of software falls under this software type
    • Prohibited: Software that is prevented from use. Prohibited software is not recommended to be installed in the machine.

    You can also add custom software types under Admin -> Software Types in Software section.

  7. How do I associate different sub versions (or minor versions) of the same software into one major version?
    AssetExplorer allows you to group minor versions of the software into one major version.
    Say, you have purchased Adobe Photoshop 7.0 with 4 licenses. The license is applicable for both 7.1 and 7.2 versions and vice versa. In this case 7.0 is the major version and 7.1 and 7.2 are the minor versions. The licenses purchased are the same for all the three versions.
    If Adobe Photoshop 7.0 is installed in two different machines and 7.1 & 7.2 is installed in other two different machines. On scanning for Adobe Photoshop software before grouping, the AssetExplorer shows the list as different single entries. The purchased licenses for the software would be as' 4 ' for the version 7.0 and ' 0 ' purchases for other versions (7.1 & 7.2)
    Using associate minor versions option you can group 7.1 & 7.2 minor versions under 7.0 Major version. This shows the software list to be a single entry with the number of Purchased licenses and installations. Thus helps you in avoiding individual entry for each Version of the software.
    1. From the software view list page. Click on the software name. The software details page opens.
    2. Click on the Actions tab on the right hand side upper corner of the page. Click Associate Minor Versions option. The Associate minor versions page opens.
    3. Select the minor versions of the selected software from the list to group under the Major version.
  8. From where does AssetExplorer fetch software information for Windows workstations?
    AssetExplorer fetches the software information from two locations:
    1. The list of software available in Control Panel ---> Add/Remove Programs.
    2. The registry of the machine (HKEY_LOCAL_MACHINE\SOFTWARE).
  9. How do I add Software Licenses?
    Licenses can be added only for Managed Software. You can add Software Licenses in two ways:
    1. Go to Assets tab -> choose Software under Resources block.
    2. Click Software Licenses.
    3. In the Software Licenses List View page, click Add New button.

    Alternatively, you can add software license for managed software.

    1. Go to Assets tab -> choose Software -> Scanned Software link under Resources block.
    2. In Scanned Software List View page, click on a managed software.
    3. In that managed software details page, click Action menu -> Add Software Licenses option.

    [ Screenshot ]

  10. Is it possible to assign a particular license to a workstation/server? Currently, I can assign only one license to a workstation/server from the pool of licenses, but there are different serial number/license keys within the pool that relate directly to the specified workstation/server.
    (OR)
    How do I allocate license for a single installation?
    To allocate license for a single installation,
    1. From the scanned software list view page, select the managed software to allocate license to a workstation.
    2. In the Software details page, click Allocate License icon under Unlicensed Installations.
    3. Select the radio button beside the license to allocate to the workstation.

    [ Screenshot ]

    By clicking on the highlighted icon next to the workstation name, you will have an option to assign a specific license for a particular workstation.

  11. How does bulk allocation of licenses work?
    To auto allocate license to workstations.
    1. From the scanned software list view page, select the managed software to allocate license to a workstation.
    2. In the software details page, enable the check box beside the workstations to allocate license.
    3. Click Allocate License button to auto allocate license to workstation.
  12. I want to add a product for the product type "Software", but there is no version group that goes with the new software. How do I add software to the product list?
    First you need to manually add software.
    1. Go to Assets tab -> Scanned Software in Resources section.
    2. Click New button. Add the Software and select the Software Type as Managed.

    Now Go to Admin -> Products -> Add New Product

    1. Select the Product Type as Software and select the newly added software from Choose Software drop down menu.
    2. Enter the Product Name and Save. The software is displayed in the product list.
  13. How do I add CAL License? What are the types of CAL Licenses?
    To add CAL License,
    1. Go to Assets tab -> select Software Licenses under Resource block.
    2. Click Add New button.
    3. In the Add Software License form, select the License Type as Client Access License.

    The different types of CAL Licenses are,

    • Per Seat per device: You can purchase a CAL for every device accessing the server regardless of the number of users who use that device.
    • Per Seat per User: You can purchase a CAL for every user accessing the server for services such as, file storage or printing, regardless of the number of devices they use for the access.
    • Per Processor: You can purchase processor license for each processor in the server on which the software is running. A Processor License includes access for an unlimited number of users to connect to the server.
    • Per Server: You can purchase a CAL for any device or user that connects to the server. However, the connections are limited.
    • Per Mailbox: You can purchase a CAL for accessing the mailbox for Exchange Server.
  14. What is Concurrent License?
    Concurrent License allows only specified number of users to login at any particular point of time and access the application.
    Say, for instance, you have purchased a 10 user concurrent license for Oracle. You can create any number of logins but only 10 users can access the application at a time. If the 11th user tries to login, the application rejects the access. If any one of the user logs out of the application, then the 11th user will be given access to the application.
  15. What is the difference between the License Types Enterprise Subscription and Enterprise Perpetual?
    The Enterprise License Type can be allocated to unlimited number of machines as they share the same license key. Enterprise Subscription is an annual subscription model license which you have to renew on a yearly basis. Enterprise Perpetual license has no Expiry.
  16. What is Volume License Type? How do I use it?
    Volume License Type supports multiple installations. With one volume license, you can specify the number of installations allowed. All these installations will share a common license key.
    For instance, most of the Operating Systems come with a license based on Volume License Type.
  17. What is Named User license type?
    Named User (NU) licensing limits the number of individuals authorized to use software on the specified computer.
    For example, Oracle application is installed in Machine A and Machine B. The license is purchased for user say, John. When John logs into Machine A or Machine B he will have access to Oracle. However, when a different user logs into Machine A or Machine B, he will not have access to Oracle.
  18. What is Node Locked license?
    Node Locked denotes the license type for workstations with specific configurations. This license is generated for a particular workstation by giving parameters like IP-Address, Service tag and Mac address. Node Locked license is applied to workstation for which it is purchased.
  19. What is Organization License? How can I add it?
    (OR)
    Is it possible to add a software license which can be applied to workstations in any site?
    Organization License are software licenses which can be applied to workstations across the sites. While adding the software license, select Organization option from Allocated to Site drop down box. [ Screenshot ]
  20. When I set the status of a workstation as "In Store", the installed software is still being metered. Is there a way to exclude the software license for these workstations?
    The only possible way out of this is to de-allocate the software license for the workstation. You can de-allocate the license for a workstation under Assets tab -> click Scanned Software in Resources section.
    Click on the software. Select the workstation to de-allocate the license and click Deallocated License button. This will free-up the license of the software for that workstation.
  21. I have a couple of users who have purchased software for their home PC. These PCs are not scanned and never will be. I have manually created these assets but how do I enter the software for auditing?
    1. Go to Assets tab -> Scanned Software under Resource section.
    2. Click New and add the software with the Software Type as managed.
    3. Go to Workstations under Resource section. Click on the particular workstation.
    4. In workstation details page, click Actions drop down menu -> Add Software option. Select the particular software from the list.
    5. Now go back to Scanned Software and find the particular software. In the software details page, click Actions drop down menu -> Add Software License.
    6. Now you can find the workstation is listed under unlicensed installations. Go ahead and allocate the license for the workstation.
  22. Can I add custom software license types in the application?
    Yes you can customize software license types under Admin tab -> Software License Types under Software section.
    • License type: Enter a name for the license type.
    • Manufacturer: Select the Manufacture from the drop down. You can also add a new Manufacturer by clicking Add New Manufacturer icon.
    • Tracked By:The license type can be tracked by Users or Workstations. Select any one option.
      • User denotes whether the license is tracked by per user. E.g.: Concurrent license
      • Workstation denotes whether the license is tracked by per installations. E.g.: Volume license
    • Installations/Users Allowed:
      • Single: License for single installation/user
      • Volume: License for multiple installations/users
      • Unlimited: License for unlimited installation/users
      • OEM: License for OEM based installations
    • Is Perpetual: Denotes software that does not expire.
    • Is Free: Denote software that is freeware.
    • License option: You can add your own license option like Full packed Product, Enterprise Subscription and so on.
  23. I have all my license details in excel. How do I bring it into SDP?
    You can import all your license details into SDP using Import from CSV file option. Go to Assets tab -> Software Licenses option in Resources section. Select Import from CSV option. [ Screenshot ]
    Based on the license key, the existing license will be overwritten. Currently, AssetExplorer does not support the import option for CAL license.
  24. What does Purchased and Installed column in the Software details page denote?
    Purchased count denotes the number of licensed installations purchased for the software.
    Installation count denotes the number of machines in which the software is installed.
  25. What is the difference between Purchased Licenses and Purchased CAL License?
    Purchased Licenses can be attached to the installations allowed for that software in different machines where as CAL licenses are allowed to access that software from Server to clients.
  26. How do I attach the license file to a software license?
    After creating a license for the software, go to that software license to attach the document. Click Actions drop down -> select Attach Documents option to attach files.
  27. While scanning Windows workstation, the license key associated to the Operating System is automatically fetched. But I'm unable to find this license key in Software Licenses. Where do I find these license keys?
    The license keys which gets fetched into the application while scanning will not be added as license under Software Licenses. You need to manually add those licenses along with the license key under Software Licenses, and associate those licenses to their corresponding installations.
  28. Is it possible to change the Manufacturer name of the software since I'm unable to do version grouping?
    Yes you can change the manufacturer name of the software. From the Scanned Software List View page, click the software to change the manufacturer name. In the details page, click the [Change] link beside the Manufacturer Name. [ Screenshot ]
  29. Where do I track the license agreements? How can I be notified about an agreement expiry?
    To track the license agreement,
    Go to Assets tab -> select License Agreement under Resource section.
    You can track the license agreements under Assets tab -> License Agreement under Resource section.
    While adding a license agreement, you can select users to notify when a license agreement is about to expire. Also, you can select the days before which the notification should be sent to the selected users.
    [ Screenshot ]

Others

  1. What is the purpose of IT and NON-IT Asset Categorization? How does this correspond to the Max number of Asset or Node license I purchase?
    Assets in AssetExplorer are categorized as,
    IT Assets: All Assets with the product type as IT asset are considered as Nodes. Assets which are discovered during the scan process of AssetExplorer are listed under IT Assets (or nodes). For example, Workstations, Servers, Routers, Switches and Access points.
    Assets listed under IT Assets correspond to the Max. Number of Assets license you purchase. Say, you have purchased a 250 node or asset license which means you can add only 250 IT assets.
    Non IT Assets: All Assets whose product type comes under Non-IT asset categorization will be considered as Non-IT Assets.
    Asset Components: Parts of the asset which do not stand alone are grouped under components. For example, Keyboards, mouse, monitors etc. Every Product listed under Admin -> Product is associated with a Product Type that is listed under Admin -> Product Type. These Product Types can be categorized either as an IT or Non-IT Asset. The ones categorized as IT is calculated as an Asset license.
    You can add any number of Non IT assets and Components as it does not correspond to the Asset license you purchase.
  2. What is Auto-assign owner?
    AssetExplorer helps you to automatically assign owners for successfully scanned workstations easily and efficiently. AssetExplorer provides owner suggestions based on the last logged user for workstations successfully scanned. You also have an option to change the owner during the assignment process. After the Auto-assign owner process, Resource state for workstations is automatically changed from In Store to In Use. You can find Auto-Assign feature under the Assets tab. [ Screenshot ]
  3. I would like to move some assets from one category to another category say, assets listed under workstation category should be moved to the router/printer category.
    You can move assets to different categories by changing the Product Type of the asset. First make note of the Product Name for those workstations you wish to move to the Router/Printer category. [ Screenshot ]
    Search for the same product name under Admin -> Product. Edit and change the product type from workstation to as per your choice (Printer or Router).
  4. How do I change Workstations as Servers?
    In the latest version of AssetExplorer (v 5.6.0 and above), we have an option to select the particular asset from the workstation list view and select 'Change as Server(s)' option under the Actions menu which will move the asset into the Servers section.
  5. How do I change a workstation from being a desktop to a laptop?
    Go to Assets tab -> Workstations -> Click on the workstation which you want to change as Laptop and make a note of the Product name. [ Screenshot ]
    Now, go to Admin tab -> Products -> look for the particular product name -> Edit the product and select Laptop.
  6. What is the purpose of Groups in the Assets section of AssetExplorer?
    AssetExplorer helps you to group assets based on the asset properties. You can group assets of users belonging to the same team and location. Organizing assets based on groups gives you more fine-grained control and helps you manage assets efficiently.
    For example, you can group assets based on OS, service packs, memory size and so on. When you are getting ready for migration you will be able to pinpoint assets with 256 MB RAM that needs upgrade before rolling out Windows Vista.
    There are two types of Groups.
    STATIC GROUP: You have to define the group by listing its members manually say, Grouping all the Printers in first floor (you have to handpick static group members).
    DYNAMIC GROUP: Resources are grouped automatically based on certain criteria say, OS, RAM, Vendor and so on..
  7. I would like to view all the assets belonging to a particular site in a single page. Where can I configure it?
    Dynamic group helps you to group assets as per your requirement.
    1. Go to Assets tab -> select Groups under Resources block -> click New Group option.
    2. Provide a name for the group and select the Group Type as Dynamic Group. Click Save.
    3. Define criteria for the group. Say, Site is Texas. Save and view group will list all assets in this particular Texas site.
  8. Where can I find the Remote Assistance feature in AssetExplorer?
    Remote Assistance feature is available in AssetExplorer version 5.6.0 and above. Remote control feature of AssetExplorer helps you to connect remote machines successfully scanned in AssetExplorer from the application itself.[ Screenshot ]
  9. Is there a relationship diagram in AssetExplorer which captures relationships between assets?
    Yes AssetExplorer does have a relationship diagram which helps to maintain the relationship of assets with other assets in the organization. With the help of the relationship diagram you will be able to define the assets connected (connection relationship), the department or user to whom the asset is assigned to (Usage relationship) and the software installed in it (container relationship).
    your mail server and it goes down due to some unexpected reasons, you will be able to rebuild a new machine with the exact same configuration as your previous mail server had with the help of this relationship diagram.
    [ Screenshot ]
  10. If the asset status is changed from In Use to Expired or Disposed, will the asset still be calculated as a node and take up a license? Will licensing for retired or unused assets maintained for historical purposes still be calculated as a node?
    In v 5.6.0 and above of AssetExplorer, assets moved to Expired or Disposed state will not be taken into account as a node, hence will not take up license. Currently these assets can be maintained in the system for historic data.

AMS Error Codes

ERRORCODE:1002

Definition Active AMS Not Available.

Solution If you do not have an active AMS, the upgrade will not happen. Please contact sales@manageengine.com to get a new AMS by specifying your existing license details.

ERRORCODE:1003

Definition AMS file is in PDF.

Solution If you have the AMS file in PDF, the upgrade will not happen. Please contact sales@manageengine.com to get the AMS in a XML file. Apply the license file and then proceed with the upgrade.

Was your question answered here?
Check the other FAQ modules or you can contact our support team at

For Easy & Effective Asset Management trusted by