Support Get Quote


  • 1.When I try to update EventLog Analyzer, a pop-up with the following message appears.
    Service pack is not compatible. 

    This message appears when you try to update with a service pack that is incompatible with your current build. Please check your current build number and apply the service packs in the correct order.

    For example, when your build number is 11203, you should first apply the service pack to update to 12000 and then the one for 12030.

  • 2. For EventLog Analyzer to update to the recent version, should I reboot my server or machine? 

    No, you needn't reboot your server or machine.

  • 3. How do I check the database being used to store logs in EventLog Analyzer? 

    Click the ? on the top-right corner in EventLog Analyzer and click About to know which database is in use.

  • 4. If I'm using Microsoft SQL Server as my backed database, do I need to stop or reboot it when updating EventLog Analyzer? 

    No, you needn't stop or reboot your database. However, we strongly recommend that you take a snapshot of your database server or backup the database instance.

  • 5. Is the procedure for updating to the most recent version of EventLog Analyzer Distributed Edition same as that of the Standalone Edition? 

    No, if you are using the Distributed Edition, please apply the service pack only on the Admin Server, which will automatically update all the reporting Managed Servers. Please do not update the Managed Server manually.

If any of the Managed Servers fail to auto update, please contact us at

EventLog Analyzer Trusted By

Los Alamos National Bank Michigan State University
Panasonic Comcast
Oklahoma State University IBM
Accenture Bank of America
Ernst Young

Customer Speaks

  • Credit Union of Denver has been using EventLog Analyzer for more than four years for our internal user activity monitoring. EventLog Analyzer provides great value as a network forensic tool and for regulatory due diligence. This product can rapidly be scaled to meet our dynamic business needs.
    Benjamin Shumaker
    Vice President of IT / ISO
    Credit Union of Denver
  • The best thing, I like about the application, is the well structured GUI and the automated reports. This is a great help for network engineers to monitor all the devices in a single dashboard. The canned reports are a clever piece of work.
    Joseph Graziano, MCSE CCA VCP
    Senior Network Engineer
  • EventLog Analyzer has been a good event log reporting and alerting solution for our information technology needs. It minimizes the amount of time we spent on filtering through event logs and provides almost near real-time notification of administratively defined alerts.
    Joseph E. Veretto
    Operations Review Specialist
    Office of Information System
    Florida Department of Transportation
  • Windows Event logs and device Syslogs are a real time synopsis of what is happening on a computer or network. EventLog Analyzer is an economical, functional and easy-to-utilize tool that allows me to know what is going on in the network by pushing alerts and reports, both in real time and scheduled. It is a premium software Intrusion Detection System application.
    Jim Lloyd
    Information Systems Manager
    First Mountain Bank

Awards and Recognitions

A Single Pane of Glass for Comprehensive Log Management