Logon Failure

Windows Desktop Management Software

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Desktop Central 7

Agent Installation - Knowledge Base

Desktop Central Agent installation, Patch Scan, Asset Scan and Remote Control fail with the error message - "unknown username or password."

This error will be shown if,

The admin credential for Domain/Workgroup, that is specified in SoM is no longer valid.
Simple file sharing is enabled in case of a Workgroup setup.

You can resolve this issue as follows:

Update admin credential

If the admin credential specified during defining Scope of Management is no longer valid, go to Admin tab> Scope of Management> Edit Credential link to update and carry out remote operations like Agent Installation/ Patch Scan/ Inventory Scan/ Remote Control in the client machines.

Disable File Sharing for Workgroup setup

In case of a Workgroup set up, you will need to disable simple file sharing in all the managed computers. Follow the steps mentioned below in all the client computers to carry out remote like Agent Installation/ Patch Scan/ Inventory Scan/ Remote Control in them.

Start --> Run--> explorer.
Select Tools --> Folder Options.
Select the View tab.
Unselect the option "Use simple file sharing" and click OK.

Supported Networks

OS Deployment

Software Deployment

Patch Management

Asset Management

Remote Control

Active Directory

Work Group

Novell eDirectory

WAN

Roaming Users

If you still could not get it resolved, you can try installing the agents manually using the script or using Windows GPO. Click here for more details.

Applies to: Agent Installation Failure, Desktop Central Agent Installation, Logon Failure, Patch Scan failure, Remote Control Failure, Asset Scan Failure,

Keywords: Agent Installation, Desktop Central Agent Installation Failure, Installation Failure, Patch Scan failure, Remote Control Failure, Asset Scan Failure, Unknown username, Unknown Password

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Agent Installation - Knowledge Base

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	Close Desktop Management Challenges & Available Solutions

One of the primary responsibilities of an IT Manager is to effectively manage the desktops in their network. With regard to desktop management an IT Manager requires to ensure:

Rolling out latest enterprise software
Up-to-date critical patches installed in all the desktops
Strict adherence to software licensing laws.
Standardized desktop configuration in accordance to company policies
Desktop security by implementing necessary security standards and restrictions.

Above all, the System Administrators and other IT staff should be kept happy by not over burdening them.

Desktop Central provides an integrated Desktop Management solution that includes Software Deployment, Patch Management, Asset Management, Software License Management, Configurations to standardize and secure desktops, Active Directory Reports, and much more.

Desktop Central helps IT Managers to easily pull out reports on the status of software deployment, Vulnerability status of each desktop, Patch Status Reports, Software Compliance Reports, Active Directory Reports, etc. It also helps to roll out scheduled software deployment and automate patch management tasks.

If you are an IT Manager, the decisions you make are crucial. Why not test drive Desktop Central today? Call toll-free at 1-888-720-9500 for more information or click here to register for a FREE demonstration of the product.

You can also download Desktop Central for FREE. Click here.

System Administrator oversees computer networks to ensure they function smoothly and is responsible for customizing the network to meet the organization policy by installing the necessary software applications, applying necessary security policies, adding printers, etc. The administrator has to periodically install the necessary patches and maintain the inventory of the resources. With increasing requests and a growth in the number of desktops, it becomes more difficult to effectively manage desktops manually.

Desktop Central helps System Administrators to standardize desktop configurations, apply necessary security restrictions, deploy software applications, install patches, maintain hardware/software inventory, access and control desktops remotely, and much more. All these can be achieved from a central point without requiring running from one desktop to other.

Desktop Central also helps administrators to pull out necessary reports on the status of each task. It also provides reports on the health status of each desktop, inventory reports, software compliance reports, active directory reports, etc., that can be used for auditing purposes.

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