Desktop Central Agent installation, Patch Scan, Asset Scan and Remote Control fail with the error message - "unknown username or password."
This error will be shown if,
You can resolve this issue as follows:
If the admin credential specified during defining Scope of Management is no longer valid, go to Admin tab> Scope of Management> Edit Credential link to update and carry out remote operations like Agent Installation/ Patch Scan/ Inventory Scan/ Remote Control in the client machines.
In case of a Workgroup set up, you will need to disable simple file sharing in all the managed computers. Follow the steps mentioned below in all the client computers to carry out remote like Agent Installation/ Patch Scan/ Inventory Scan/ Remote Control in them.
Applies to: Agent Installation Failure, Desktop Central Agent Installation, Logon Failure, Patch Scan failure, Remote Control Failure, Asset Scan Failure,
Keywords: Agent Installation, Desktop Central Agent Installation Failure, Installation Failure, Patch Scan failure, Remote Control Failure, Asset Scan Failure, Unknown username, Unknown Password
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