Agent Installation - Knowledge Base

Problem Creating Desktop Central Agent / Distribution Server Agent

Problem

You have installed/upgraded the Desktop Central Server successfully. However you get an error message "Desktop Central Agent could not be installed / upgraded, you get an error message as "Agent MSI Creation Failed"

Cause

This error will occur if you have installed Desktop Central Server in Windows Vista, 2008, or Windows 7 operating systems. You will not be able to perform the following operations:

• Install Desktop Central agent
• Upgrade Desktop Central agent
• Create an agent for a Remote Office

This is because of the antivirus blocking the agent modification/upgradation process.

Resolution

Ensure that you add the Desktop Central folder to the antivirus exception list. So that none of the actions are interrupted by the antivirus action.

If you still see this error on the SoM page or could not create a Remote Office Agent, contact Desktop Central Support with the logs.

Applies to: Agent Creation Failure, Desktop Central Agent Creation, Remote Office Creation, MSI Creation

Keywords: MSI Creation, MSI Modification, Remote Office Creation, Distribution Server Creation

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