Desktop and Mobile Device Management software
Problem Creating Desktop Central Agent / Distribution Server Agent
You have installed/upgraded the Desktop Central Server successfully. However you get an error message "Desktop Central Agent could not be installed / upgraded, you get an error message as "Agent MSI Creation Failed"
This error will occur if you have installed Desktop Central Server in Windows Vista, 2008, or Windows 7 operating systems. You will not be able to perform the following operations:
This is because of the antivirus blocking the agent modification/upgradation process.
Ensure that you add the Desktop Central folder to the antivirus exception list. So that none of the actions are interrupted by the antivirus action.
If you still see this error on the SoM page or could not create a Remote Office Agent, contact Desktop Central Support with the logs.
Applies to: Agent Creation Failure, Desktop Central Agent Creation, Remote Office Creation, MSI Creation
Keywords: MSI Creation, MSI Modification, Remote Office Creation, Distribution Server Creation
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