Agent Installation - Knowledge base

Problem Creating Desktop Central Agent / Distribution Server Agent

Problem

You are trying to install /upgrade "Desktop Central Agent" and you get an error message as "Agent MSI Creation Failed"

Cause

This error will occur if the anti virus solution in your computer blocks the agent creation or agent upgradation.

Resolution

You need to ensure that Desktop Central folder is added to the exception list, so that your anti virus solution will not block the agent creation or upgradation. You can retry the agent creation. To know about adding a folder to the exception list, refer to this : Add a folder to antivirus exception.

If you still see this error on the SoM page or could not create a Remote Office Agent, contact Desktop Central Support with the logs.

Applies to: Agent Creation Failure, Desktop Central Agent Creation, Remote Office Creation, MSI Creation

Keywords: MSI Creation, MSI Modification, Remote Office Creation, Distribution Server Creation

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