Problem Creating Distribution Server Agent

Windows Desktop Management Software

Problem

Cause

Resolution

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Desktop Central 7

Agent Installation - Knowledge Base

When you try to add a remote office by specifying the details, you get an error message as "Agent MSI Creation Failed"

This error will occur if you have installed Desktop Central Server in Windows Vista, 2008, or Windows 7 operating systems and when you have not provided the admin credentials for running the Desktop Central Service.

Supported Networks

OS Deployment

Software Deployment

Patch Management

Asset Management

Remote Control

Active Directory

Work Group

Novell eDirectory

WAN

Roaming Users

You can resolve this issue as follows:

Check whether you have specified a user credential with administrative privileges for running the Desktop Central Service.
Changing the service credential requires a service restart; check by restarting the Desktop Central Server.
If you have not specified the credential, follow the steps provided here and restart the Desktop Central Server.

If you still could not create a Remote Office Agent, contact Desktop Central Support with the logs.

Applies to: Agent Creation Failure, Desktop Central Agent Creation, Remote Office Creation, MSI Creation

Keywords: MSI Creation, MSI Modification, Remote Office Creation, Distribution Server Creation

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Email : desktopcentral-support@manageengine.com

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Agent Installation - Knowledge Base

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	Close Desktop Management Challenges & Available Solutions

One of the primary responsibilities of an IT Manager is to effectively manage the desktops in their network. With regard to desktop management an IT Manager requires to ensure:

Rolling out latest enterprise software
Up-to-date critical patches installed in all the desktops
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Desktop security by implementing necessary security standards and restrictions.

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System Administrator oversees computer networks to ensure they function smoothly and is responsible for customizing the network to meet the organization policy by installing the necessary software applications, applying necessary security policies, adding printers, etc. The administrator has to periodically install the necessary patches and maintain the inventory of the resources. With increasing requests and a growth in the number of desktops, it becomes more difficult to effectively manage desktops manually.

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