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Desktop Central's Remote Control feature enables administrators to access any computer in a Local Area Network (LAN) or a Wide Area Network.
Ensure that you have completed these prerequisites and made the required settings before you connect remotely to a computer.
Using this feature you can do the following:
To connect remotely to computers, follow the steps given below:
Click the Tools tab
Click Remote Control
Click 
You have connected remotely to a computer. You can use the View Desktop link to control the user's computer.
When you are connecting to a remote desktop for the first time from a specific system, you must log in to the system with local administrative privileges. Subsequent connections from the same machine do not require this, as the necessary ActiveX controls and plug-ins would have got downloaded.
To transfer files to remote computers, follow the steps given below:
to
transfer it to a folder in the remote computerYou have transferred files to a remote computer.
When you establish a remote connection, Desktop Central automatically detects the monitors are available and displays this information on the ActiveX tool bar. You can choose the monitor that you want to view and can switch between the available monitors whenever you want, during the session.
To switch between multiple monitors during a remote session, follow the steps given below:
Only the Active X viewer supports viewing multiple monitors during a remote session.
When Desktop Central detects multiple monitors, it automatically adds an icon on the toolbar, which enables you to switch between multiple monitors. It is known as the Multi Monitor icon. The primary monitor gets displayed by default.
Click the Multi Monitor icon to switch between monitors
You can now switch between multiple monitors during a remote session.
After establishing connection with a remote desktop, you can complete the same tasks that you do from any computer. For example, you can create and deploy a configuration. You can use the toolbar to complete the following tasks:
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Send a Ctrl+Alt+Delete message to a remote computer |
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Refresh the current view. If the computer is locked or no user has logged on, you are required to login |
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Switch between different applications in the remote computer |
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Black out a user's monitor so that the user cannot view the tasks that you are completing on the the remote computer |
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Lock a user's keyboard and mouse |
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Unlock a user's keyboard and mouse |
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Gain control to access a user's computer |
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Give the control back to the user |
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Zoom in |
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Zoom out |
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Reset a view to its original size |
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Reset the size of the view so that it fits onto the screen |
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View a remote desktop in full screen mode |
Read about known issues and limitations related to sharing desktops remotely,here.
Whenever a user establishes a remote connection using
Desktop Central, all the events performed on the remote computer are logged.
Clicking the 
icon available beside the computer name will
list all the remote access made to that computer with the details of the
user and the start/end time.
You can also view the history of all the remote connections that have been established, using Desktop Central, in the History tab. The details that you can view are as follows:
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