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Connecting to Remote Desktop
To connect to a remote desktop, follow the steps below:
Login to the Desktop Central client from an Internet Explorer or Firefox/Flock browsers. Ensure that the ActiveX Controls are enabled in the Internet Explorer or added Exceptions for installing Desktop Central Add-on in Firefox/Flock browsers.
Click the Tools --> Remote Control. This opens the Remote Control screen with the list of desktops available under the defined SoM.
You can also view the desktops that have the Desktop Central Agent installed, by selecting the "Show Agent Installed Computers" option. You can also filter the view based on the domains and remote offices.
Select the viewer as Active X or Java Viewer. For Java Viewer, you need to have java plug-ins installed in the browser.
Click Connect link under the Action column to connect to the desktop. You will see the status getting changed to connecting and subsequently to Connected. Now, click the View Desktop link to control the users' desktop.
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Note: When you are connecting to a remote desktop for the first time from a specific system, you must have logged in to the system with local administrative privileges. Subsequent connections from the same machine do not require this, as the necessary ActiveX controls and plug-ins would have got downloaded. |
After establishing connection with a remote desktop, you can perform all actions that you would normally do from that system. For example, you can perform a configuration, start/stop applications, etc.
Once you have established connection with the remote desktop, you can use the toolbar to perform specific actions:
| Toolbar Icon | Action |
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To send ctrl+alt+del message to the remote computer |
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Refreshes the view. If the computer is locked or no user has logged on, you will get the login dialog. |
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To switch between different applications in the remote computer |
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To black-out the users monitor so that the user may not see the actions performed in the remote computer. |
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To lock the users keyboard and mouse. |
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To unlock the users keyboard and mouse. |
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Passes the control to you so that you can access it. |
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Passes the control back to the user. |
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Zooms in |
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Zooms out |
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Resets the view to its original size |
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Resets the view size to fit to the screen |
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Shows the remote desktop in full screen mode |
Some of the known issues and limitation with respect to Remote Desktop Sharing has been listed here.
Whenever a user establishes a remote connection using Desktop Central,
all the events performed on the remote computer are logged. Clicking the
icon available beside the computer name will list all
the remote access made to that computer with the details of the user and
the start/end time.
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