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Patch Management - Knowledge base

Problem in generating Patch Scan data

Problem

You are trying complete patch scanning manually. To initiate the patch scanning, Desktop Central needs to download a .7z file which contains the latest patch details. If there is any problem while downloading the .7z file or while extracting the file, you cannot complete the scanning. You will get an error message "problem in generating patch scan data"

Cause:

You will get this error message due to one of the following reasons:

Resolution :

Fresh Setup: This might happen if it is a fresh installation and you are trying to initiate the scan right after installing the agents. In such case, you can retry scanning and you will find the scanning process successful.

Proxy restriction: Ensure that your proxy is configured in such a way that it does not block downloading .7z files.
Agent blocked by antivirus : Ensure that you add Desktop Central agent folder to the antivirus exception list. So that the antivirus does not restrict the .7z file. To know more about adding a folder to antivirus exclusion list, refer to this.

Distribution Server not reachable: Ensure that you have connections between the agents in the remote location and the Distribution server.

Applies to: Patch Scanning, Manual Patch scanning, Patch Scanning Failure, Scanning Timed Out

Keywords: Scan Patches, Patch Scan Failure, Scan Patches Manually

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