How To's

Configurations - How To's

1. How to add computers to be managed using Desktop Central in LAN? or How to define Scope of Management(SoM)?

1. Click SoM from the Quick links available below the tabs. This invokes the Scope of Management page. Click Add Computers.
2. The Add Computers will have the list of discovered Domains and Workgroups. When no domains are discovered, use the Add Domain button and specify the credentials to add the domain/workgroup.
3. Before adding the computers from the discovered domains, you need to specify the credentials that has administrative privileges in all the computers that are being managed by Desktop Central. To specify the credentials, click the Edit link available beside the domain/workgroup and specify the following:
   1. Select the Network Type as Active Directory or Workgroup.
   2. For workgroups, you can specify a local username and password who has administrative privileges in all the computers that are being managed by Desktop Central.
   3. For Active directory, you need to specify a domain user who has administrative privileges in all the computers that are being managed by Desktop Central. You also need to specify the Domain name as specified in the Active Directory and the name of the Domain Controller.
   4. After specifying the required credentials, click Update Domain Details.
4. When the credentials have been specified, clicking Select Computers link will list all the computers available in that domain or workgroup. Select the computers that have to be managed and click OK. You can also specify the computer names and add. All the computers gets added to the Selected Computers list.
5. Select the "Start Agent Installation Immediately" check box to install the Desktop Central agents in the selected computers immediately. When this option is not selected, the computers are only added. You need to install the agent later to manage them.
6. Click Done to add the selected computers. All the selected computers gets added to the Scope of Management.

2. How to add the details of Remote Offices?

To add the details of the remote offices, follow the steps below:

1. Select the Admin tab to invoke the Admin page.
2. Click the Scope of Management link available under Global Settings. This invokes the Scope of Management page.
3. The Computers tab is selected by default showing all the computers that have been added already.
4. Select the Remote offices tab. This will list the details of the remote offices that have been already added. The Remote Office Name as "Local Office" will be added by default, which pertains to the LAN where Desktop Central Server is installed.
5. Click Add Remote Office and specify the following details:
1. Remote Office Name
2. If the systems in the branch office connects to internet through a proxy server, select the Proxy Configuration option and specify the proxy server details of the remote office.
3. Click Add.
6. Repeat step 5 for adding more remote offices.

Questions

3. How to install agents in remote office computers?

1. Download the Desktop Central agent from the SoM Page  'Download Agent ' Link. Please make sure you have downloaded the Agent with respective Remote Office name. 'Local Office' refers to the LAN where Desktop Central Server is installed.
2. After downloading the DC Agents, please install it in the Branch Office computers manually.
3. Extract the zip to a directory.
4. Edit the computernames.txt file and add all the computer names to which the agent has to be installed. Each computer has to be specified in a separate line.
5. Open a command prompt and change directory to <Extracted_Dir>/dssetup (if you are using Distribution Server) or <Extracted_Dir>/directsetup (for direct communication)
6. Execute the setup.bat file and follow the instructions.
   
7. This will install the distribution server in that computer and desktop central agents in all the computers specified in the file.
8. Installing Desktop Central Agents in Remote office computers should automatically add the computers to the managed list in SoM.

Questions

4. How to install Desktop Central agents?

There are three ways by which you can install the Desktop Central agents in the computers that are being managed using Desktop Central.

1. Install while defining SoM: When you define the SoM, and select computers, you can choose the option "Start Agent Installation Immediately".
2. Install after defining SoM: Click SoM from the quick links, select the computers to install the agents and click Install Agent
3. Install agents manually: Download the DesktopCentralAgent.msi using the Download Agent link and execute this msi in the client computers manually.

Questions

5. How to uninstall Desktop Central agents?

1. Click SoM from the Quick links available below the tabs. This invokes the Scope of Management page listing the managed computers.
2. Select the computers from which the Desktop Central agent has to be uninstalled and select "Uninstall Agent" from the actions list.

6. How to change domain credentials after setting up SoM?

1. Click SoM from the Quick links available below the tabs. This invokes the Scope of Management page listing the managed computers.
2. Click the Edit Credential button.
3. Select the Domain name, modify the credentials and click Update Domain Credentials

Questions

7. How to remove a computer from scope?

1. Click SoM from the Quick links available below the tabs. This invokes the Scope of Management page listing the managed computers.
2. Select the computers that you no longer wish to manage using Desktop Central and select "Uninstall Agent" from the actions list. This will uninstall the Desktop Central agent.
3. After uninstalling the agent, select the computers and choose "Remove Computer" from the actions list to remove the computers.

Questions

How To's

Configurations - How To's