Help Center
Quick Start
- Overview
- System requirements
- Minimum privileges required
- Default port configuration
- Installing DataSecurity Plus
- Uninstalling DataSecurity Plus
- Starting DataSecurity Plus
- Launching DataSecurity Plus
- Configuring your solution
- Licensing details
- Applying a license
File Auditing
- About File Auditing
- Domain configuration
- File server configuration
- Failover cluster configuration
- NetApp server configuration
- Nutanix server configuration
- Workgroup configuration
Setting up File Audit
Dashboard
Reports
Alerts
Configuration
Storage Configuration
File Analysis
- About File Analysis
- Domain configuration
- File server configuration
- Workgroup configuration
- SMB File Server Configuration
- On-Demand Reports
Setting up File Analysis
Dashboard
Reports
Alerts
Configuration
Data Risk Assessment
- About Data risk assessment
Setting up Data risk assessment
Dashboard
Reports
Ownership analysis
Configuration
Endpoint DLP
- About Endpoint DLP
Setting up Endpoint DLP
Reports
Alerts
Prevention policies
Configuration
Cloud Protection
- About Cloud Protection
- Gateway Server Installation Steps
- Gateway Configuration in Endpoint
- Gateway Cluster Configuration
- Gateway Server Management
- Certificate Authority Configuration
- Two-way SSL configuration
- Manage Certificate Trust Store
- Threat Analytics Database
- Manage Banned Applications
- Manage Authorized Applications
- Regenerating gateway server access key
- Updating gateway server
- Gateway Server Failover
- Load Balancer Configuration
- Global Insight
- Application Insight
- User Insight
- Shadow Application Insight
- Banned Application Insight
- Cloud App Discovery
- File Upload & Download Reports
- Control Policy reports
- General Reports
- Application Insights
- Shadow Domain Insights
- Banned Domain Insights
Setting up Cloud Protection
Dashboard
Reports
Control Policies
Storage Configuration
Administrative settings
- Technician configuration
- Notification filters
- Manage agent
- Agent settings
- SIEM integration
- Business hours configuration
- Two-factor authentication
- Workgroup configuration
- Security policy
Email configuration
General settings
- Connection
- Personalize
- DataSecurity Plus Server
- Privacy Settings
- Disk utilization
- Schedule Retention Policy
Release notes
2025
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
Troubleshooting
- HTTP communication failure
- Dormant DataEngine
- Secure Gateway server failure
- RPC communication failure
- Cloud Protection Gateway server failure
- Known issues and limitations
- Known errors and solutions
- Report discrepancy in File Analysis
Guides
- Agent document
- How to Migrate/Move DataSecurity Plus
- How to apply SSL certificate
- How to automate DataSecurity Plus database backup
- How to set alerts in DataSecurity Plus
- How to secure your DataSecurity Plus installation
General troubleshooting tips for File Analysis Scanning
- Some folders or files are missing in the report. What should I do?
If folders or files are missing in the report, the reason might be that the account used for scanning lacks the required permission. Depending upon the environment those files and folders belong to, you can fix this by following these steps:
- For Windows file servers or workgroup servers:
Ensure that all missing folders or files are provided with system Read permission or that Read permissions are assigned to the configured domain user account.
- For SMB file servers:
Ensure that the missing folders or files are provided with NTFS Read permission to the configured domain user account.
Note: If the issue still persist, contact support@datasecurityplus.com
- For Windows file servers or workgroup servers:
- What are the minimum privileges required for analyzing SMB servers?
The configured domain user account should be granted with Read permissions in both share and NTFS permissions to scan SMB shares. Refer to the minimum privileges guide for more information.