ADSelfService Plus supports Active Directory (AD)-based single sign-on (SSO) for Freshdesk and many other SAML-enabled applications. When SSO is enabled for Freshdesk, users only have to login once in to their Windows machine using their AD domain credentials. After logging in, users can securely access their Freshdesk account without having to enter their username and password again.
ADSelfService Plus supports both Identity Provider (IdP) and Service Provider (SP)-initiated SSO for Freshdesk.
IdP-initiated SSO for Freshdesk: Users need to log in to the ADSelfService Plus self-service portal first, and then click on the Freshdesk icon on the Applications dashboard to access Freshdesk.
SP-initiated SSO for Freshdesk: When users access Freshdesk via a URL or bookmark, they are routed to the login page of ADSelfService Plus. After they log in, they will be redirected and logged into Freshdesk automatically.
Download and install ADSelfService Plus if you haven’t already.
ADSelfService Plus utilizes the existing AD domain credentials for authenticating users during SSO. This makes the configuration of AD domains in ADSelfService Plus necessary before enabling SSO for Freshdesk.
By default, ADSelfService Plus will try to add all the domains that it can discover in the network. If the required domains are automatically added, skip to step 9; otherwise, follow the steps below and add the domains manually.
Note: ADSelfService Plus allows you to create OU and group-based policies for your AD domains. To create a policy, go to Configuration → Self-Service → Policy Configuration → Add New Policy. Click Select OUs/Groups, and make the selection based on your requirements. You need to select at least one self-service feature.
That’s it! Users can now log into their Freshdesk account automatically using single sign-on.
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If you face any issues, download manually here
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