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How to configure single sign-on for ServiceNow

ADSelfService Plus supports Active Directory (AD)-based single sign-on (SSO) for ServiceNow and other SAML-enabled application. Upon enabling ServiceNow SSO in ADSelfService Plus, all users have to do is simply log in to their Windows machines using their Active Directory domain credentials. Once logged in, users can securely log in to ServiceNow in one click without having to enter their usernames and passwords again.

Benefits of enterprise SSO


Ease of access

Users don't have to enter their passwords repeatedly and can be automatically signed in to both on-premises and cloud applications.


Single sign-out capability

Change every SAML-based application connected to ADSelfService Plus into a point of logout. When users initiate a logout from the service provider, the user is also logged out from ADSelfService Plus, and vice versa.


Easy to deploy and administer

SSO can be rolled out for either all or specified users based on their domain, OU, or group membership.

ADSelfService Plus' ServiceNow SSO capabilities

ADSelfService Plus supports both Identity Provider and Service Provider-initiated SSO for ServiceNow.

Identity provider-initiated SSO for ServiceNow: Users need to log in to the ADSelfService Plus self-service portal first, and then click on the ServiceNow icon on the Applications dashboard to access ServiceNow.

Service provider-initiated SSO for ServiceNow: Users can access their ServiceNow domain via a URL or bookmark. They will automatically be redirected to the ADSelfService Plus portal for login. Once they've signed in, they'll be automatically redirected and logged in to the ServiceNow portal.

Secure SSO for CRM, education, IT management apps, and more.

SSO app catalog

Follow the step-by-step guide given below for enabling ServiceNow SSO

Before you begin

Download and install ADSelfService Plus if you haven’t already.

Configuring your Active Directory domain in ADSelfService Plus

With ADSelfService Plus, you can use the existing Active Directory domain credentials of users for authentication during SSO. So, first you need to configure the Active Directory domains in ADSelfService Plus to enable SSO for ServiceNow.

ADSelfService Plus will try to automatically add all the domains that it can discover in your network. If your domains are automatically added, skip to Step 9; otherwise, follow Steps 1-8 to add them manually.

  1. Launch the ADSelfService Plus web console and log in using admin credentials.
  2. Click the Domain Settings link available on the top-right corner of the application.
  3. An Add Domain Details window will appear.
  4. In the Domain Name field, enter the name of the domain you want to add.
  5. In the Add Domain Controllers field, click Discover. ADSelfService Plus will try to automatically discover the domain controllers associated with the domain.
  6. If the domains are not auto-discovered, then enter the domain controller name in the field provided, and click Add.


  7. You can leave the authentication fields empty if you're not going to use the end user self-service features of ADSelfService Plus.
  8. Back in the Add Domain Details window, click Add to complete adding the Active Directory domain in ADSelfService Plus.


Getting the SAML details from ADSelfService Plus

  1. Go to the Applications tab → Add Applications, and select ServiceNow from the applications displayed.
  2. Click Download SSO Certificate in the top-right corner of the screen.
  3. In the pop-up that appears, click Download metadata file and save the XML file. Open the file in a text editor and copy its content.

SSO ServiceNow configuration.

  1. Go to the Applications tab → Add Applications, and select ServiceNow from the applications displayed.
  2. Log in to ServiceNow with administrator credentials.
  3. Navigate to Manage → Instance.


  4. In the My Instance page, click on the instance URL. Also, note down this value. We will need it while configuring ServiceNow with ADSelfService Plus.


  5. In the left pane, navigate to Multi-Provider SSO → Identity Providers and then click New.
    Note: If Multi-Provider SSO plugin is activated in your instance, Please follow this steps.


  6. In the What kind of SSO are you trying to create? section, select SAML


  7. In the Import Identity Provider Metadata pop up that appears, select XML and paste the XML file content you had copied in Step 11.


  8. Click Import.


  9. All the required fields will be auto-filled. Scroll down and click Advanced tab. Make sure in the User Field, the value “email” is entered.


  10. Click Test Connection. You will be asked to log into ADSelfService Plus.
  11. One the connection is successful, click Activate.
  12. Now click on the Additional Actions icon at the top near the identity provider title and select Copy sys_id. Paste the value in a note and keep it safe.


  13. In the left pane, navigate to Multi-Provider SSO → Administration → Properties.
  14. Make sure that Enable multiple provider SSO in enabled.
  15. In the field for user identification, change ‘user_name’ to email as the value.


  16. Click Save.
  17. In the left pane, navigate to User Administration → Users.


  18. Select a user for whom you want to enable SSO and click his/her username.
  19. Now click the Additional Actions icon and select Configure → Form Design.


  20. Drag and drop the SSO source field from the left pane into the user’s form and click Save.
  21. In the SSO source field, paste the sys_id you had copied in step 22. Append “sso:” before the sys_id value.


  22. Click Update.
  23. Repeat steps 28-33 for other users to whom you want to enable SSO.

Adding your ServiceNow domain in ADSelfService Plus and enabling SSO.

  1. Now switch back to ADSelfService Plus.
  2. Go to pplication A tab → click ServiceNowA.
  3. In the SAML Redirect URL field, enter the instance URL from step 14.
  4. In the Domain Name field, enter the domain name for which you enabled SSO. For example, if you use to log in to ServiceNow, then is the domain name.
  5. In the Display Name field, provide an appropriate display name.
  6. In the Available Policies field, click the drop-down box and select the policies for which you wish to enable SSO. The policy you select will determine which users have the SSO feature enabled.
  7. Click Add Applications.


Your users can now log into their ServiceNow accounts automatically using single sign-on.

Need some help? Get help from our support team, and set up SSO for ServiceNow in minutes.

Contact us.

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