Integrate OpManager with OpsGenie

Integrating OpsGenie with OpManager brings a powerful synergy to your IT operations and incident management strategy. This integration enables advanced alerting capabilities, ensuring that critical issues are detected and communicated promptly. With intelligent escalation workflows, incidents are automatically routed to the right teams or individuals based on predefined rules, reducing response times and minimizing service disruptions. Additionally, OpsGenie’s collaboration features empower teams to work together seamlessly, providing real-time updates, context, and insights to resolve issues efficiently. By combining these strengths, the integration helps organizations enhance operational efficiency, improve incident resolution, and maintain high service reliability.

Steps to Follow in OpsGenie

1. Login to OpsGenie
   Access the OpsGenie portal via the login link.



2. Create a Team
   Navigate to Teams > Add Team to create a new team. Once the team is created, you will be redirected to the team’s page.



3. Add an Integration
   Click on Integrations > Add Integration to enable a new integration. A list of available integration options will be displayed.



4. Select API Integration
   Choose the "API" integration to perform REST operations. Both free and paid options are available—select based on your requirements. Once created, you will receive integration settings, including the API key and other configuration details.



5. Enable Access
   Verify if access is enabled. If not, click Edit and enable access.



6. Activate the Integration
   Click Turn on Integration to activate it. Refer to the OpsGenie Alert API documentation for performing REST operations.

Steps to Follow in OpManager

1. Navigate to Integration Settings
   Go to Settings > Third Party Integrations > Custom Integration in OpManager.
2. Set Up Integration Parameters
   • Integration Type: Incident Management
   • API Endpoint: https://api.opsgenie.com/v2/alerts
   • Method: POST
   • Headers: Authorization: GenieKey eb243592-faa2-451q*********fdf56
   • Payload Type: JSON
   • Data Type: Raw
   • Body Content:

     {
       "message": "Haii message to send alert"
     }
                         

3. Test and Configure Integration
   

   

   Click Test Action to verify the configuration. Once successful, select Manage Incidents to fetch the incident ID. A request_id will be generated, which can be used to acknowledge and close incidents in OpsGenie.
4. Acknowledge an Incident

   

   POST https://api.opsgenie.com/v2/alerts/$.requestId/acknowledge
   Headers:
   - Content-Type: application/json
   - Authorization: GenieKey eb243592-faa2-451q*********fdf56
   
   Body:
   {
     "user": "Monitoring Script",
     "source": "AWS Lambda",
     "note": "Action executed via Alert API"
   }
               

5. Close an Incident

   POST https://api.opsgenie.com/v2/alerts/$.requestId/close
   Headers:
   - Authorization: GenieKey eb243592-faa2-451q*********fdf56
   - Content-Type: application/json
   
   Body:
   {
     "user": "Monitoring Script",
     "source": "AWS Lambda",
     "note": "Action executed via Alert API"
   }
   
               

6. Finalize Configuration
   Click Save and then Configure Now. Under the Notification Profile, select Custom Integration.



7. Enable Alerts for Specific Devices and Criteria
   In the Custom Integration section, you will see all profiles created. Select the relevant profile and enable the criteria and devices for sending alerts from OpManager to OpsGenie.





8. Verify Integration
   

   

   Trigger a real-time alert in OpManager and verify that the alert is visible in the OpsGenie Alerts section.