The configurations defined using Desktop Central are stored in the database. If we are unable to store the configuration details, this error message is shown. The reasons could be any of the following:
This error is shown when any runtime error occurs, which is not defined in Desktop Central. Please contact desktop central support with the details of the error.
This error is shown when the database connection is lost.
This error message is shown when you try to access the data, which has been deleted from the database.
While defining the scope of management, if the user name provided is invalid, this error message is shown.
When you try to add an user which is already present in the Inactive User list, this error message is shown.
While defining targets for the configuration or while defining the scope of management, if an invalid / nonexistent container name is given this error occurs. The error message is shown, when you click Add more targets button or during deployment.
For every configuration a Group Policy Object (GPOs) will be created. When the GPO could not be created due to some access restrictions, etc., this error is shown.
When an already defined configuration is deleted, the corresponding GPO is also deleted. This error is shown, when the GPO could not be deleted.
When a configuration defined, a GPO will be created and linked with the targets specified. This error is shown, when the linking fails.
When an already defined configuration is suspended, respective GPO will be unlinked from the targets. This error is shown, when the unlinking fails.
Desktop Central fetches the computer details through WMI. The WMI query may fail in the following cases:
Pertains to the Active Directory related error. Please create a support file by clicking the Support File link available under the Support tab and send it to firstname.lastname@example.org. Our support team will be able to assist you on this.
The possible reason for this error could be that the MSI package is corrupted.
The Active Directory credentials are taken while you define the scope of management. This credential is stored in Desktop Central, which will be used for deploying configurations. When this credential becomes invalid or if it does not have necessary privileges, this error is shown.
One possible reason is that the credential is modified outside the Desktop Central.
This error message is shown, when the user do not have necessary privileges to copy a file. Check whether the credentials supplied while defining the Scope of Management has necessary privileges.
This error message is shown, when the user do not have necessary privileges to copy a folder. Check whether the credentials supplied while defining the Scope of Management has necessary privileges.
When the user account provided in the Scope of Management does not belong to a Domain Administrator group.
The password provided in the Scope of Management is not valid.
This error message is shown when no Active Directory/Domain Controller is found in your network. Desktop Central requires either of the two to perform the configurations.
This error message is shown when Desktop Central is unable to discover any domain. To fix this, start the Workstation service in the machine where Desktop Central is installed.