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Exchange Change Audit and Reporting Solution

Quick Configuration Guide : Exchange Reporter Plus

Table of Contents

 
  1. Overview of Exchange Reporter Plus
  2. System Requirements
  3. Requirements for Reporting
  4. Configuring Credentials
  5. Configuring MAPI
  6. Configuring Exchange Management Shell
 

Overview of Exchange Reporter Plus

ManageEngine Exchange Reporter Plus is a web -based analysis and reporting solution for MS Exchange, providing you a profound insight on your organization's Exchange infrastructure.

Not plain reporting for vigilance, but this solution offers mail traffic statistics & analysis, mailbox size growth rate, server usage pattern, and other important data, using which an administrator can take informed decisions to optimize the efficiency of his organization's Exchange setup. One look at these reports, an administrator gets a clear picture of what he has to do next.

In other terms, Exchange Reporter Plus is an encapsulation of all the "analysis and supervision" required on behalf of an Exchange administrator to manage his email communication infrastructure efficiently! Reports are grouped under 7 different categories as listed below.

  • Mailboxes - Reports under this category provide insights on all aspects of a Mailbox like size, growth, status and permissions.
  • Outlook Web Access - An exclusive category of reports to monitor and audit the access to mailbox logins using Outlook Web Access.
  • Email Traffic - This section of reports shed light on the amount of mailbox traffic, server traffic, traffic within the Exchange organization, traffic generated towards the internet and custom recipient traffic.
  • Storage - An overview of the Exchange Information store with details of its current size, growth and quota limits are provided under this category of reports.
  • Distribution Lists - This category lists the distribution lists along with its members, the inactive ones and the distribution list traffic insights.
  • Public Folders- This section of reports deals with the public folders, their replicas, size and content.
  • Organization - An overview of the vital Exchange components like servers, stores, routers, database availability groups and so on.

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System Requirements

Hardware Requirements

  • CPU: P4, 1.0 GHz
  • RAM: 1 GB - 4 GB
  • Disk Space: 10 to 20 GB(The storage space requirements might vary depending upon your organization size,mailbox size, traffic frequency and outlook web access logins.)

Software Requirements

Exchange Reporter Plus needs MAPI to extract "mailbox size and content related data". MAPI can be made available by installing any of the below.

Supported Platforms

  • Windows XP
  • Windows 2003
  • Windows 7
  • Windows 8
  • Windows 2008
  • Windows 2012

Supported Browsers 

  • Internet Explorer 6.0 and above
  • Firefox 2.0 and above

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Requirements for reporting

This section outlines the report categories and its dependencies on other applications. All the reporting requirements should be configured for data gathering. The ways to configure is highlighted in the following sections.

Report Categories Dependencies
  • Mailbox Size reports
  • Mailbox Content reports
  • Public Folder Size reports
  • Public Folder Content reports
  • Mailbox Permission reports

 

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Configuring the credentials

Exchange Reporter Plus requires an account to access resources like Active Directory, Exchange Servers, Mailboxes and Public Folders. The account should have sufficient privileges to access data from these sources.The credentials entered in the 'Organization Settings' page should satisfy the following conditions

  • The user should have a valid MAILBOX which is not hidden from the GAL (Global Address List). 
  • The user should have logged - on to his/her designated Mailbox at least once.
  • The account should be a member of one of the administrative Groups
    • 'Exchange View only Administrator Group', if Exchange Server 2003 User (or)
    • 'Exchange Organizational Administrator Group', if Exchange Server 2007 User (or)
    • 'Organizational management Gro up', if Exchange 2010 User.

Multiple accounts with the following privileges can also be used to schedule the individual data gathering tasks.

Data to be gathered An account that has privileges
Comprehensive data about Exchange organization Administrator credentials with membership to the above mentioned administrative groups(Including those given in the below rows).
Mailbox Size Data Any valid user credential with "send as" and "receive as" permissions on the mailboxes, about which information is to be gathered.
Exchange message tracking / Outlook Web Access Info Log files Any valid user credential with read access to the admin share(Eg. <log files drive>$)of the drive where the log files are located.
Public Folder Properties and Public Folder Content Data Any valid user credential with read access to Public Folders, about which information is to be gathered

 

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Configuring Messaging Application Programming Interface (MAPI)

Exchange Reporter Plus requires MAPI (Messaging Application Programming Interface) to produce reports on the following categories.

  • Mailbox Size reports 
  • Mailbox Content reports
  • Public Folder Size reports
  • Public Folder Content reports

MAPI can be installed using any one of the MAPI providers mentioned for each Exchange server environment shown below .

Supported Exchange Server Environments MAPI Providers
Exchange Server 2003
  • Exchange System Manager (ESM) 2003 SP2
  • Microsoft Office Outlook 2003, 2007 and 2010
  • MAPI Download from Microsoft Download Link
Exchange Server 2007
Exchange Server 2010/2013
Mixed environment consisting of Exchange Server 2003 and 2007
Mixed environment consisting of Exchange Server 2003 and 2010 (or) Exchange Server 2003, 2007 and 2010(or) Exchange Server 2007 and 2010

 Note:

  • Ensure that 'MAPI Download' and 'Microsoft Outlook' are not installed on the same machine where Exchange Reporter Plus is installed.
  • When 'Microsoft Outlook' is used as a MAPI provider, it must also be set as the default mail client.
  • 64 - bit Microsoft Outlook is not supported by Exchange Reporter Plus.

To successfully create a MAPI profile, the credentials entered in the 'Organization Settings' page should satisfy the following conditions

  • The user should have a valid MAILBOX which is not hidden from the GAL (Global Address List).
  • The user should have logged - on to his/her designated Mailbox at least once.
  • The account should be a member of one of the following Groups
    • 'Exchange View only Administrator Group', if Exchange Server 2003 User (or)
    • 'Exchange Organizational Administrator Group', if Exchange Server 2007 User (or)
    • 'Organizational management Group', if Exchange 2010 User.

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Configuring Exchange Management Shell (EMS)

Exchange Reporter Plus requires Exchange Management Shell(EMS)for Mailbox Permission reports.

  • For Exchange Server 2003 environments, Exchange System Manager (ESM) is required. ESM is compatible only with 32 bit machines. Install the product on a 32 bit system where ESM is installed.
  • For Exchange Server 2007 and 2010 environments, Exchange Management Shell is needed. Install Exchange Management Shell in the same system where Exchange Reporter Plus is installed.

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