UEM Licensing

How are licenses consumed in the UEM edition of Endpoint Central?

The license consumption count is based on the number of endpoints managed. When the Endpoint Central agent/MDM profile is installed on an endpoint, it automatically detects the MAC address, and is accounted as a license consumed. A UEM license is consumed when the endpoint is managed in any or all of the following modules:

  • SoM - (Scope of Management) comprises of product functionalities like patching, software deployment etc.
  • OSD - OS Deployment
  • MDM - Mobile Device Management

To understand how the licensing works when devices are managed in the different license consuming modules, let us consider a scenario with 5 devices.

  • Device A - managed only in OS deployment
  • Device B - managed only in Scope of Management
  • Device C - managed both in Scope of Management and OSD
  • Device D - managed in Mobile Device Management (applicable only to mobile devices with iOS, Android, Windows & ChromeOS platforms and not any laptops or computers)
  • Device E - managed in Scope of Management, OSD and/or Mobile Device Management (applicable only to the laptops/computers with Windows and macOS)

The below table illustrates how a license is consumed when devices are managed in the different modules of the product.

  Product Modules  
Device SoM OSD MDM License consumed
A - ✔ - 1
B ✔ - - 1
C ✔ ✔ - 1
D - - ✔ 1
E ✔ ✔ ✔ 1

✔ - Indicates device is managed in the respective product module

So with 100 UEM licenses, an organization can

  • Manage 100 endpoints only in SoM (or)
  • Only deploy OS in 100 devices (or)
  • Deploy OS in 100 devices and manage them (or)
  • Manage 100 mobile devices in MDM (or)
  • Manage 100 endpoints in SoM and MDM

Can I retire existing managed endpoints to reuse the licenses?

Yes, this can be done! Let's imagine an organization with 600 Endpoint Central UEM licenses, used to manage,

  • 200 endpoints only in SoM
  • 100 endpoints only in OSD
  • 150 endpoints in SoM and OSD
  • 50 endpoints only in MDM
  • Licenses left - 100

Here, only one license will be consumed if you've deployed OS and installed the Endpoint Central agent on a computer. Now, you will have 350 computers installed with Endpoint Central agents. Under OS Deployment license details, you can see 250 MAC addresses listed as you have deployed operating systems in 250 computers. Out of these 250 computers, you can see 150 MAC addresses greyed out as these computers also have Endpoint Central agents installed in them.

If the org decides to retire, say 100 devices, 25 devices in each category. They can uninstall the agent and remove those machines from the Endpoint Central server. However, to reuse the licenses used to deploy operating systems, the machines need to be retired from the OSD module by navigating to Admin -> OS Deployment -> License Details. Kindly note that OS deployment cannot be performed again on these machines using the same license. Now that org has,

  • 175 endpoints managed in SoM
  • 75 endpoints managed in OSD
  • 125 endpoints managed in SoM and OSD
  • 25 endpoints managed in MDM
  • 200 licenses left