Generating an Authentication Key

When you want to install or uninstall software applications and log help desk requests as tickets using ServiceDesk Plus, you are required to generate and enter an authentication key while integrating Desktop Central with ServiceDesk Plus. You must make the following settings to generate an authentication key:

• Specify the Desktop Central server settings

• Create a role with permission to do the following:
  • Install or uninstall software applications using Desktop Central
  • Log help desk requests
• Assign the role, you created, to a technician and generating an API key
• Pasting the API key in Desktop Central
   

Steps

To generate an authentication key, follow the steps given below:

1. Specifying the Desktop Central server settings

1. Login to the ServiceDesk Plus console
2. Click the Admin tab
3. In the General section, click Desktop Central Server Settings
4. Enter the following:
   • Name of the Desktop Central server
   • Port number where the server is installed
5. Select the required protocol settings
6. Click Save

You have specified the settings for the Desktop Central server. ServiceDesk Plus will now establish a connection with the Desktop Central server and get the details of the configurations for software applications that are to be installed or uninstalled.

2. Creating a role with permission to install or uninstall software applications using Desktop Central

1. Login to the ServiceDesk Plus console
2. Click the Admin tab
3. In the Users section, click Roles
4. Click Add New Role 
5. Enter the name of the role
6. Enter a description about the role
7. In the Advance Permission section, under Assets, check the Install/Uninstall Software checkbox
   

If you are logging help desk requets, then in the Advance Permission section, under Requests, check the Add checkbox.

8. Click Save
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3. Assigning the role that was created to a technician

1. Login to the ServiceDesk Plus console
2. Click the Admin tab
3. In the Users section, click Technicians 
4. Click Add New Technician 
5. Enter the following information about the technician:
   • Personal details
   • Contact information
   • Cost details
   • Department details
6. Assign the required groups for the technician



The groups that you assign to the technician should have ticket-creation permission in ServiceDesk Plus.

7. Select the required permissions
8. Check the Enable login for this technician checkbox. Enter the following details for the technician:
• Login name
• Password
• Domain name
9. Select Enable Custom Privileges 
10. Assign the role you created
11. In the API key details section, click Generate
12. Enter the date on which you want the key to expire
13. Click Generate
    

This key is entered when a technician key is required for Web service API requests.

14. Click Save

4. Pasting the API key in Desktop Central

1. Login to the Desktop Central server
2. Click the Admin tab
3. In the Global Settings section, click ServiceDesk Plus Settings 
4. In the Authentication Details section, enter the API key you generated in the ServiceDesk Plus console
5. Click Save

You have generated the API key using the ServiceDesk Plus console and entered it in the ServiceDesk Plus settings in the Desktop Central server.

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