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Desktop Central - ServiceNow integration for asset data sync

This document sheds light on the steps to be followed for syncing asset data between Desktop Central and ServiceNow. For integrating ServiceNow using Desktop Central plug-in app, refer the Desktop Central-ServiceNow integration document.

Prerequisites

Before integrating Desktop Central with ServiceNow for posting asset data to CMDB, make sure you follow the steps mentioned below from ServiceNow console.

  1. Ensure that you have account in ServiceNow and Desktop Central.
  2. Ensure that the user has privileges to read and write SOAP requests. This is needed since data are transferred from Desktop Central to ServiceNow in SOAP format. Follow the below given steps to give SOAP privileges to user,
    • Open Servicenow
    • Search for User administration using the filter navigator available in the left pane
    • Select Users under User administration
    • Under User ID, select the user to whom you want to give SOAP privileges
    • Go to Roles and click Edit option
    • Under collections, select SOAP, user_admin and Asset, and add it under Roles list
    • Click Save
  3. Ensure that you have enabled Insert multiple web service plug-ins at Service now for smooth connections. This will help in transferring huge asset data from Desktop Central to ServiceNow. Follow the below given steps to enable this option at service now,
    • Open System Definition plug-ins
    • In plug-in name search box, search for "Insert Multiple Web Service"
    • Right-click the plug-in name on the list and select Activate/Upgrade.
  4. Ensure that the user can assess Tables via web services. This access is required to read and write data from ServiceNow. This access should be provides for table names -  cmdb_ci_computer, cmdb_ci_spkg, cmdb_software_instance, core_company, cmdb_ci_network_adapter. Follow the below steps to provide access at service now,
    • Open System Definition plug-ins
    • Select Tables
    • In the search box enter the table name as given above
    • Go to Application Access tab
    • Enable Allow access to table via web services check box
    • Select Update
All data from Desktop Central will get synchronized with ServiceNow once the Inventory scan is completed.

Steps

Perform the steps mentioned below from Desktop Central console -

  1. Enter the ServiceNow URL
  2. Furnish the ServiceNow user name and password.
  3. Click Next.
  4. Under Features to be integrated, enable the checkboxes for -
    • Integrating asset data of computers
    • Automatically assigning ownership for workstation

You have successfully integrated Desktop Central with ServiceNow.