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Making Help Desk Requests

The users of the computers that are managed using Desktop Central can submit help desk requests from the Desktop Central agent icon displayed in the system tray. Upon right clicking the agent tray icon the following menus will be dispplayed:

  1. Send Request to Help Desk - to make a help desk request
  2. Apply User Configurations - to apply the configurations that are available for all the users of that computer.
  3. Apply Computer Configurations - to apply the configurations that are available for the computer.
  4. Scan and Upload Patch Details - to manually scan and update the server with patch details.
  5. Scan and Upload Inventory Details - to manually scan and update the server with software/hardware inventories.
  6. View User Logon Reports - to view user login history.

Please note that the Administrator should have enabled these options for the users to view and use.