Server Privacy

Overview

With all the data collected from users and/or devices stored and shown on the server, the MDM MSP server becomes a veritable repository of confidential information with the need for secured access becoming imperative. In addition to this, there are certain configurations for which the Admin either needs to provide consent and/or configure settings for secured data access.

It is also recommended to configure Device Privacy Settings to ensure data privacy on the managed devices, Server Security Settings to ensure data security on the server and Terms of Use which sets the mandate for the data collected and purposes for collecting the same.

Policy Description

MDM MSP lets you configure settings to ensure, complete transparency is maintained with regards to the data collected, access to the data and actions taken based on the data. Since the privacy settings are for the server, it automatically applies to all managed devices and users. Server Privacy Settings is broadly divided into four sections:

Configuring Server Privacy Settings

As stated previously, configuring all the four sections ensures data privacy can be achieved to the maximum possible limit. You can know more about the four sections in detail, below:

In specific scenarios, certain data might be collected and/displayed on the server, for which the consent of the Admin is required.

PARAMETER DESCRIPTION
Share device asset data with ManageEngine Asset Explorer

In case you have integrated with Asset Explorer, you need to provide consent for syncing the data present on the MDM MSP server with Asset Explorer.

Share device asset data with ManageEngine ServiceDesk Plus

In case you have integrated with ServiceDesk Plus, you need to provide consent for syncing the data present on the MDM MSP server with ServiceDesk Plus.

Automatic log upload for diagnosis by support technicians

There are certain cases where you might be stuck on the MDM MSP server, unable to configure a particular setting/feature and you decide to contact MDM MSP support. For MDM MSP support team, to provide an adequate solution quickly, it requires the logs for diagnosis. Giving consent for this setting, ensures the logs get automatically uploaded.

Anonymous collection of product usage statistics, to improve product capabilities With the ever-expanding capabilities of MDM MSP and the forever growing needs of the user, there comes a need to prioritize between these two. Unobtrusive and anonymous collection of usage statistics provides the MDM MSP team with a high-level idea regarding feature usage and where more focus is required. The collected data is used as a marker for improving product capabilities, ensuring features which might be required in the immediate future is prioritized over other requirements.

Data Protection

As stated previously, MDM MSP is a storehouse of confidential corporate data and access to this data must be protected and secured.

PARAMETER DESCRIPTION
Secure MDM MSP Server

In case of MDM MSP, confidential data can be compromised in two scenarios: data accessed by logging into the server and data accessed during server communication. This option lets you secure both the login access to the MDM MSP server as well as securing MDM MSP server communications. To know more about server security, you can refer to this.

Role-based access This option builds upon the previous option by letting you restrict users from accessing some/all of the data, ensuring further data security. This can be achieved by associating certain roles with the user accessing the MDM MSP server. When the roles are associated with the user, the user can access data only based on what the role definition. You can know more about role-based access here.
Integrations

You can ensure the data being synced/shared with the integrated products is happening on a secure HTTP(HTTPS) channel.

File Security

This is more of a recommendation than a configuration, whereby we strongly recommend you encrypt any data stored on the server machine locally to prevent unauthorized data access.

Breach Notification

MDM MSP though a standalone product, depends on a few third-party products such as Apache etc., especially on the server side for proper functioning. These components in certain situations might become vulnerable, which in turn can lead to security breaches. MDM MSP will provide immediate updates for overcoming the vulnerability, by including the fix(es) provided the related third-party vendor(s). To receive notifications in such scenarios, you can subscribe to our breach notification service.

Right to Erasure

In case, you chose to deprovision devices and/or remove users accessing the MDM MSP server, MDM MSP will not hold any data related to these entities except for the entity name which is used for audit logging.

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