Deploying Software Applications

You can integrate the Software Deployment feature in Desktop Central with ServiceDesk Plus. This allows you to create or use existing packages in the Desktop Central server to deploy software applications. The ServiceDesk Plus server and the Desktop Central server are synchronized automatically.

Prerequisites

Before you integrate details about assets with ServiceDesk Plus, you must complete the following tasks:

  1. Ensure that the build numbers conform to the details given below:
    1. Desktop Central: Professional Edition, Build number 70133 or later versions
    2. ServiceDesk Plus: Enterprise Edition, version number 8.0 or later versions
  2. Run both Desktop Central and ServiceDesk Plus in your network

  3. Manage all the computers in your network using Desktop Central

    Enabling Software Deployment from ServiceDesk Plus

  4. To enable software deployment from ServiceDesk Plus, follow the steps given below:

    1. Click the Admin tab
    2. In the Integration Settings section, click ServiceDesk Plus Settings
    3. In the ServiceDesk Plus Settings section, check the Enable ServiceDesk Plus Integration checkbox
    4. In the Service Desk Server Plus Details section, specify the following details about the ServiceDesk Plus Server:
          1. IP address/DNS name
          2. Port number
          3. Required communication protocol
    5. In the Features to Integrate section,  select Software Deployment checkbox
    6. Generate the authentication key and provide it here.
    7. Click Save
      If you have chosen the communication protocol as HTTPS, restart your computer for the changes to reflect.

Configure Desktop Central Settings in ServiceDesk Plus

    1. To configure DesktopCentral Settings in ServiceDesk Plus, follow the below given steps
      • Click Admin --> Desktop Central Server Settings
      • Specify the details of the Desktop Central installation like Server Name/IP, Port and the communication details.
      • Click Save
    2. Enable the option to display the install or uninstall software applications option in the Actions menu option in ServiceDesk Plus. You can enable this option in the Service Catalog in the Help Desk section in ServiceDesk Plus.

 

See also: Integrating ServiceDesk Plus with Desktop Central, Generating an Authentication Key
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