Integrating Asset Data

Desktop Central scans the computers in your network periodically and collects data related to hardware and software assets that are installed. Information related to hardware and software applications is updated by Desktop Central. This data is synchronized with ServiceDesk Plus.

If both Desktop Central and ServiceDesk Plus scan the computers in your network for data related to hardware and software assets the existing information will be overwritten with the latest information.

Prerequisites

Before you integrate details about assets with ServiceDesk Plus, you must ensure the following:

  1. Ensure that the build numbers conform to the details given below:

    1. Desktop Central: Professional Edition, Build number 70017 or later versions
    2. ServiceDesk Plus: Professional Edition, Build number 7601 or later versions
  2. Run both Desktop Central and ServiceDesk Plus in your network

  3. Manage all the computers in your network using Desktop Central

Integrating Desktop Central with ServiceDesk Plus

To integrate ServiceDesk Plus with Desktop Central, follow the steps given below:

  1. Click the Admin tab
  2. In the Integration Settings section, click ServiceDesk Plus Settings
  3. In the ServiceDesk Plus Settings section, check the Enable ServiceDesk Plus Integration checkbox
  4. In the Service Desk Server Plus Details section, specify the following details about the ServiceDesk Plus Server:
    1. IP address/DNS name
    2. Port number
    3. Required communication protocol
  5. In the Features to Integrate section,  select IT Asset Data checkbox for Desktops & Mobile Devices. If you wanted to integrate asset data of only mobile device, or desktop then you can check the appropriate check box.
  6. Specify the settings to post details on the asset data
    1. Configure the settings on what action needs to be performed on ServiceDesk Plus, when a comptuer/mobile device is removed from Desktop Central. You can choose to mark the asset as "Disposed" or completely remove the asset details on ServiceDesk Plus. However, this change will not happen vice-versa, no changes made in ServiceDesk Plus will impact the asset details in Desktop Central.
    2. You can choose to assign an owner for computers/mobile devices. This data will be posted based on logged-on user for desktops and the user, to whom the device is associated. This data will be posted during every schedule for desktops and every scan for mobile devices.
  7. Click Save
    If you have chosen the communication protocol as HTTPS, restart your computer for the changes to reflect.

 

See also: Integrating ServiceDesk Plus with Desktop Central, Deploying Software Applications, Sending HelpDesk Requests as Tickets
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