Ensure that the following prerequisites are met before you access computers remotely:
Endpoint Central supports two types of viewers, HTML5 and Active X. Based on the viewer, set up the environment from where a remote connection is being established.
Ensure the version of browser in viewer machine meets the following criteria:
Ensure following ports are open in the Central Server machine and reachable from remote computer as well as the viewer:
Note: Using UDP port 8443 will establish direct communication between viewer and agent. Click here to know more.
You are now all ready to establish remote connection. The next step is to explore the available configurations to simplify your work!