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Incident Response System

How an automated incident management system can protect your enterprise

Quickly detecting security threats and mitigating attacks is the fundamental objective of any security operations center. The time it takes to detect and respond to security incidents should be as short as possible in order to limit the time an attacker has to carry out the attack. EventLog Analyzer's real-time alerting system, along with its integrated incident management console, empowers you to instantly identify and handle any security event of interest in your network, including attacks. Configure real-time alerts for threat indicators, so you can quickly manage incidents as soon as they occur.

EventLog Analyzer allows you to handle incidents efficiently by automatically assigning tickets to your technicians or administrators as soon as alerts are triggered. Assign tickets to technicians and administrators to create accountability in your security operations center and track the progress of all incoming incidents.

Automatically assign tickets in response to alert notifications

Create tickets from alerts and assign them to the right administrator based on the device or device group that generated the alert. For instance, automatically assign a ticket to a security administrator when a critical resource under their watch, like a firewall, is breached. Use EventLog Analyzer's assignment rules to ensure alerts don't slip through the cracks.

Configure external help desk software to mitigate threats

Your organization probably uses IT help desk software for centralized management of your IT. In addition to being able to raise tickets within the EventLog Analyzer console itself, you can also integrate EventLog Analyzer with your external help desk software—ServiceDesk Plus or ServiceNow—to automatically create a ticket and assign it to the appropriate security admin when an alert is triggered.

This real-time alerting system and streamlined incident management mechanism allows you to view and handle security incidents with our SIEM portfolio, helping you efficiently mitigate security attacks.

Customer Speaks
  • Credit Union of Denver has been using EventLog Analyzer for more than four years for our internal user activity monitoring. EventLog Analyzer provides great value as a network forensic tool and for regulatory due diligence. This product can rapidly be scaled to meet our dynamic business needs.
     
    Benjamin Shumaker
    Vice President of IT / ISO
    Credit Union of Denver
  • The best thing, I like about the application, is the well structured GUI and the automated reports. This is a great help for network engineers to monitor all the devices in a single dashboard. The canned reports are a clever piece of work.
     
    Joseph Graziano, MCSE CCA VCP
    Senior Network Engineer
    Citadel
  • EventLog Analyzer has been a good event log reporting and alerting solution for our information technology needs. It minimizes the amount of time we spent on filtering through event logs and provides almost near real-time notification of administratively defined alerts.
     
    Joseph E. Veretto
    Operations Review Specialist
    Office of Information System
    Florida Department of Transportation
  • I love the alerts feature of the product. We are able to send immediate alerts based on pretty much anything we can think of. We send alerts when certain accounts login, or when groups are changed, etc. That has been very helpful. Also the automatic archive of the log files has been very helpful and has taken the worry out of keeping old logs. The “Ask Me” function is very nice as well. It is great to have some natural language queries built in where you can just click a button and get an answer.
     
    Jim Earnshaw
    Senior Computer Specialist
    Department of Chemistry
    University of Washington
  • Windows Event logs and device Syslogs are a real time synopsis of what is happening on a computer or network. EventLog Analyzer is an economical, functional and easy-to-utilize tool that allows me to know what is going on in the network by pushing alerts and reports, both in real time and scheduled. It is a premium software Intrusion Detection System application.
     
    Jim Lloyd
    Information Systems Manager
    First Mountain Bank

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