How an automated incident management system can protect your enterprise

Quickly detecting security threats and mitigating attacks is the fundamental objective of any security operations center. The time it takes to detect and respond to security incidents should be as short as possible in order to limit the time an attacker has to carry out the attack. EventLog Analyzer's real-time alerting system, along with its integrated incident management console, empowers you to instantly identify and handle any security event of interest in your network, including attacks. Configure real-time alerts for threat indicators, so you can quickly manage incidents as soon as they occur.

EventLog Analyzer allows you to handle incidents efficiently by automatically assigning tickets to your technicians or administrators as soon as alerts are triggered. Assign tickets to technicians and administrators to create accountability in your security operations center and track the progress of all incoming incidents.

Automatically assign tickets in response to alert notifications

Create tickets from alerts and assign them to the right administrator based on the device or device group that generated the alert. For instance, automatically assign a ticket to a security administrator when a critical resource under their watch, like a firewall, is breached. Use EventLog Analyzer's assignment rules to ensure alerts don't slip through the cracks.

Configure external help desk software to mitigate threats

Your organization probably uses IT help desk software for centralized management of your IT. In addition to being able to raise tickets within the EventLog Analyzer console itself, you can also integrate EventLog Analyzer with your external help desk software —BMC Remedy Service Desk, Jira Service Desk, Kayako, ServiceDesk Plus, ServiceNow, and Zendesk, to automatically create a ticket and assign it to the appropriate security admin when an alert is triggered.

This real-time alerting system and streamlined incident management mechanism allows you to view and handle security incidents with our SIEM portfolio, helping you efficiently mitigate security attacks.

Free solution brief Download the incident management solution brief and learn how to seamlessly manage security incidents with EventLog Analyzer. Download now