Extend proven ITSM best practices to other business functions beyond IT with the enterprise service desk. Create, and launch unique service desk instances for departments like HR and finance, with their own set of automation, and customizations.Más información
Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your IT help desk. Narrow your search using keywords and topics.Más información
Create SLAs to provide quality services on time to your end users. With ServiceDesk Plus' intuitive SLA management, proactively escalate to four levels of hierarchy to ensure SLAs are met.Más información
Configure business rules to organize incoming requests (via web form and email) and deliver them to groups, assign their status, and more to simplify your incident workflow.Más información
Alert IT technicians when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts.Más información
Gather end-user feedback with the built-in survey. Define your own questions to measure your IT support team's responsiveness.
Take your IT help desk wherever you go with ServiceDesk Plus' iOS and Android apps. Increase your technicians' responsiveness and efficiency by allowing them to manage IT tickets anywhere.Más información
Manage multiple sites from a single IT help desk tool. Set up custom workflows for each site, enhance collaboration, and gain visibility and control over your long-distance IT.Más información
Discover and maintain your IT asset inventory with efficient auto-discovery. You can discover IT assets from Windows, Linux, Mac, AIX, and Solaris, as well as printers, routers, switches, and more.
Discover, track, and manage IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.Más información
Get the IT asset tracking capabilities you need to gain visibility, compliance, and control of your IT assets in a single solution. Stay up to date on asset usage to eliminate errors and optimize software spending.
Manage all aspects of your software assets including purchasing, deployment, maintenance, utilization, and disposal. Identify and eliminate unused software to reduce IT costs.Más información
Identify and eliminate unused licenses, plan future software purchases, and ensure software compliance. Reduce the costs and risks associated with over and under-purchased licenses.
Automate your supplier interactions and IT purchases with full traceability and visibility, maintain master records for various vendors, track purchases from ordering to receipt and invoicing, reduce delays, and cut unnecessary spending.Más información
Manage contracts with different vendors seamlessly. Track IT hardware and software contracts to improve compliance, associate assets, and receive proactive notifications for contract expirations.Más información
Effortlessly perform desktop and mobile device management activities, such as patch management, profile management, and remote control, right from ServiceDesk Plus.Más información
Extend the ticketing capabilities of your IT help desk to include AD user management activities and user password resets.Más información
Empower users to perform password resets securely, or unlock accounts without the help of technicians, by integrating with ADSelfService Plus.Más información
Visually analyze the performance of your service desk using live dashboards or drill-down to specific metrics for data-driven decision making.Más información
Keep your IT technicians informed of app and server anomalies by converting alerts to tickets in ServiceDesk Plus, with the Applications Manager integration.
Ensure compliance at all times with strict authentication processes while launching secure remote sessions from your service desk, with the Password Manager Pro integration.
Use the action buttons in your email notifications to act on support tickets from your Outlook or Office 365 mailbox.
Bring your help desk to your Outlook or Office 365 mailbox, and perform help desk activities without even accessing your help desk portal.
Automatically create Office 365 calendar entries from reminders in ServiceDesk Plus, and sync reminders and leave days between ServiceDesk Plus and Microsoft Office 365 calendars.