How leading fashion brand CHANEL uses ManageEngine Firewall Analyzer for their Network Traffic Analysis

Firewall Analyzer - Case Study

Institution : Chanel Inc.

Industry : Lifestyle & Fashion

Location : US

Customer Information

Chanel, S.A. commonly known as Chanel House or simply Chanel is a privately-held fashion house based in Neuilly-sur-Seine, France. Founded by Gabrielle "Coco" Chanel in 1909, Chanel, S.A. is an established name in haute couture and specializes in luxury goods, ready-to-wear, handbags, perfumery, and cosmetics and of course its trademark perfume, Chanel No. 5. Chanel, S.A. has operations spread across the United States, United Kingdom, Asia, Australia, and New Zealand. As a business enterprise, Chanel S.A. is a privately held company owned by Alain Wertheimer and Gerard Wertheimer, grandsons of Pierre Wertheimer, an early business partner of Coco Chanel.


As a leading international fashion brand, Chanel USA’s IT Team has to carefully monitor the traffic flowing through their Internet facing firewalls and ensure that their corporate bandwidth utilization strictly subscribes to corporate polices that have been laid-out. The team required a powerful network traffic analysis solution, which could alert and provide them with forensic evidence of the source or application responsible for anomalous traffic and its targeted destinations, with inbuilt capabilities to generate wide array of real-time traffic reports.

Key Requirements

  • Monitor network bandwidth utilization on the public-side of their firewall
  • Real-time notification for anomalous traffic behavior and policy violations


ManageEngine Firewall Analyzer


  • Provides a dashboard with detailed bandwidth utilization charts indicating source, destination, protocol used, bandwidth consumed, etc.
  • Email or SMS based real-time alerts for network anomalies, threshold/policy violations
  • Various network traffic reports like Inbound Outbound Traffic Reports, Intranet Reports, Internet Reports, Traffic Reports, Live Reports, etc. are provided by default

The IT Team needed a powerful network security data analytics tool which could give them in-depth analysis and detailed reports on the network bandwidth utilization, inbound-outbound traffic, live traffic analysis with provision to compare with historical averages and spot a recurring trend or sudden spikes in traffic requiring immediate attention.


The IT Team had initially tried a product from a leading network test and monitoring solution provider, but it didn’t match up to their stringent requirements. After trying out various other commercial products, the team finally selected Firewall Analyzer ( from ManageEngine. With the availability of a fully functional 30-day free trial along with free support during the evaluation period, Chanel’s IT Team found it easy to thoroughly evaluate Firewall Analyzer in their environments before making the final decision of purchasing the product.

Software like Firewall Analyzer is critical for business continuity and ensures that there are no disruptions to Chanel’s business critical IT operations. Chanel’s IT Team could easily install and configure Firewall Analyzer to monitor their Cisco PIX and Acer firewalls and within minutes were receiving various network traffic analysis reports in their Inbox!

I liked the Live Reports which provides real-time visibility on the amount of traffic flowing through our firewalls. The facility to view the traffic flow over the last 24 hours, 7 days, 30 days and 1 year provides useful insights of our ‘current versus historical’ bandwidth utilization trends in our network,” said Owen Edwards, Senior Network Engineer, Chanel Inc.

The team had configured real-time alerts to notify them of any anomalous traffic behaviors like sudden spike in bandwidth consumption or any threshold policy violations; this helped them to quickly investigate the cause. Firewall Analyzer alerts provided the IT team with detailed information on the source of the anomalous traffic, time of occurrence, clients or applications like streaming sites responsible for the bandwidth spurt, etc. and this helped them to provide quick remediation.

Firewall Analyzer is a very good tool for monitoring the bandwidth utilized on the public side of Chanel’s network. I am happy especially with the live bandwidth reports and traffic trend reports. The real-time alerts comes handy for quick investigation and remediation of any anomalous event,” said Owen

Owen and his team are now looking at expanding the scope of Firewall Analyzer to monitor firewall configuration changes and audit the effectiveness of their firewall rules/policies to ensure that their IT security is strengthened further and they meet all the prescribed IT Security Compliance regulations.

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