ManageEngine OpManager now seamlessly integrates with PagerDuty to elevate your incident management by transforming network alerts into events in real-time. This integration creates a proactive incident response ecosystem, where network faults are not only detected but instantly forwarded for resolution. PagerDuty is an event management and response platform known for its real-time alerting and automation capabilities. When OpManager identifies a network issue, such as a device failure, it automatically sends alerts to PagerDuty. There, an event is generated and assigned to the appropriate IT team, ensuring an active response to troubleshoot the issue.
With this integration, IT teams can proactively monitor network health and related issues in real time. Using PagerDuty’s reliable Events API v2, OpManager alerts are instantly routed to the right service, enabling fast, automated incident response powered by AIOps and automation.
OpManager and PagerDuty work together to deliver smooth and efficient network monitoring and resolution for the users. This integration accelerates the entire process, from alert detection to issue resolution. Let's explore the capabilities of PagerDuty that enhances IT operations.
OpManager continuously monitors the health and performance of your network devices. With PagerDuty integrated, any alert raised in OpManager is automatically converted into an event in PagerDuty. This conversion ensures the right team is notified, enabling faster response and significantly reducing MTTR.
PagerDuty stands out for on-call scheduling and real-time alerting. PagerDuty allows multiple engineers to be scheduled for a single service, with each person assigned specific on-call time slots. When an alert is triggered, the assigned person will be notified. If no response, escalates the alert to the next on-call engineer. Integrated with OpManager, it ensures network issues are quickly reported and handled, providing 24/7 coverage and faster resolution.
With AIOps, PagerDuty filters out noise and highlights critical alerts. Integrated with OpManager, it ensures only important alerts are forwarded, reducing alert fatigue and helping teams focus on what truly matters for faster issue resolution.
PagerDuty ensures on-call users never miss an alert by notifying them via SMS, email, call, and mobile app. This guarantees quick attention and immediate troubleshooting of critical issues.
The OpManager–PagerDuty integration not only enables quick alerting but also tracks the full incident lifecycle. PagerDuty logs who responded, when, and how long it took, while OpManager provides detailed reports for deeper incident analysis and review.
IT teams can enable automated alerting and incident response workflows, ensuring critical network issues are instantly detected and escalated. Configuring OpManager with PagerDuty is fast, intuitive, and designed to reduce manual effort. With just a few steps, the integration can be configured in OpManager.
With less Manual effort, the network issue can be resolved, making the process quick and proactive. This ITSM tool enhances the functioning of OpManager. Together OpManager and PagerDuty enables the users to have a better look at their networks.
Click here for the steps to configure PagerDuty.
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