Integrating Jira Service Management Cloud with OpManager

ManageEngine OpManager integrates effortlessly with Jira Service Management Cloud, Atlassian’s cloud-based IT service management tool that enables fast and efficient service delivery alongside network monitoring.While OpManager tracks network performance, availability, and other key metrics to raise alerts, Jira Service Management Cloud converts those alerts into issues as service tickets. This empowers IT admins to take real-time action and accelerate mean time to resolution (MTTR).

Key features of OpManager -Jira service management Cloud integration

Automatic issue creation

With the Jira Service Management Cloud integration, the alerts raised in OpManager will be automatically converted into issues in Jira by eliminating the manual efforts for the user.

Alert consolidation

The repeated alerts will be consolidated into a single issue under a project in Jira, to reduce alert clutter and redundancy. The user can also choose to create a new issue for the same alert or reopen one in a given time frame.

Real-time collaboration & SLA management

Use Jira’s workflows, automation, and SLA tracking to help users respond faster and resolve issues more efficiently.

Custom field mapping

Maps the fields in OpManager such as the device name, IP address, summary, alert severity, assignee, and any other field applied. If the user provides values for each field in OpManager, that will be mapped and displayed in Jira Service Management Cloud.

Clear alerting for better troubleshooting

Detailed alert information includes the device metrics, severity, and history is sent to Jira issues. IT teams gain clear, actionable insights on the alerts, allowing faster root-cause analysis and issue resolution.

Simplified issue handling with Jira Service Management Cloud

OpManager enables the users to have a simplified and effective network monitoring with all the integrations. As an ITSM tool, Jira Service Management Cloud will notify the user on the high severity issues and enables the user to troubleshoot the issue in real-time.

In Jira Service Management Cloud, users can create and manage multiple projects, each specific to a team, service, or workflow.

• Issues are created within each project to manage and resolve them according to requirements.
• The services divided into projects ensures that issues follow a structured format.
• When integrated with OpManager, network alerts are automatically converted into issues within the appropriate projects.
• From OpManager, users can create notification profiles or templates to assign issues with the necessary fields and relevant information.

The Jira Service Management Cloud integration streamline IT workflows by bridging network monitoring and service management for faster incident resolution. By simplifying alert handling alongside network monitoring, it helps users manage their networks more efficiently.

To learn on how to configure Jira Service Management Cloud with OpManager, click here.

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