What's new in ServiceDesk Plus - MSP build 8105?
New Feature :
Integrate ManageEngine Desktop Central MSP with ServiceDesk Plus MSP to manage your mobile devices. MDM allows your to Configure, Manage Apps, Monitor and Secure your mobile devices.
Benefits of Integration :
- Track and manage mobile assets
- Secure them with restrictions and passcode policies
- Remote wipe to prevent corporate data theft
- Distribute Apps
- MSPSDP-5374: Option to hide solutions tab in Requester login
- MSPSDP-5296: Adding E-mail Signature as inline image in personalize does not work
- MSPSDP-5341: Requester gets created multiple times in certain scenarios
- MSPSDP-5349: Not able to add custom filter by selecting more number of groups
- MSPSDP-5368: Garbled text is getting appended when clicking Spell Check
- MSPSDP-5371: Performance Issue while loading Incident templates
- MSPSDP-5372: Dynamic tables not restored after restoring data
- MSPSDP-5373: Conversation becomes private when a requester has capital letters in email address
- MSPSDP-5380: Unable to start application as service after Data restore
- MSPSDP-5455: Performance related Issue in Request list page
- MSPSDP-5548: Account name showing wrongly in reports
- MSPSDP-5554: Scheduled report have email content of other account
- MSPSDP-5558: Mail fetching stops in certain scenarios
- MSPSDP-5559: Performance Issue while loading Technician page
- MSPSDP-5739: While selecting approver in service catalog it automatically selects another unwanted approver
What's new in ServiceDesk Plus - MSP build 8104?
- MSPSDP-5336: Exception thrown while drill down into the requests.
- MSPSDP-5338: Unable to apply Service pack(PPM) in MSSQL installation in certain cases.
What's new in ServiceDesk Plus - MSP build 8103?
- MSPSDP-3515: Option to choose "Logged in Technician" while creating custom filters in requests
- MSPSDP-5272: Ability to import accounts and sites while importing requesters from csv
- MSPSDP-5300: Account contract details can now be viewed while creating a request
- MSPSDP-4718: Custom filters with site criteria do not work
- MSPSDP-4947: Asset warranty information not pulled from Desktop Central-MSP
- MSPSDP-5297: Unable to add a Service Level Agreement with priority as a criteria in Italian version
- MSPSDP-5301: Unable to push data to central ServiceDeskPlus-MSP server from remote AssetExplorer server in certain scenarios
- MSPSDP-5313: Unable to customize notification template for the notification 'Notify technician when a note is added' in standard edition
- MSPSDP-5316: Hardware summary report does not work in Italian version
- MSPSDP-5317: All requesters in an account are not displayed while assigning a user to an asset through Auto Assign
What's new in ServiceDesk Plus - MSP build 8102?
- MSPSDP-4878: If data is migrated from ServiceDesk Plus to ServiceDesk Plus - MSP, 'Request Archive' does not work
- MSPSDP-5192: Request history is not chronologically ordered in postgres
- MSPSDP-5255: Unable to change a private conversation as public conversation in mysql
- MSPSDP-5263: After data backup and restore, some reports do not work
- MSPSDP-5266: Audit history by workstation report throws an exception in mysql
- MSPSDP-5273: Unable to retrieve sites from SDP-MSP server to the remote AssetExplorer in some cases
What's new in ServiceDesk Plus - MSP build 8101?
- MSPSDP-2725: Ability to mark first response time in 'Requests' while adding notes
- MSPSDP-5134: Bulk association of licenses to software installed in different machines
- MSPSDP-5155: Ability to add message and select format of the bill while sending regenerated bill
- MSPSDP-4320: 'New Request' page is crashed in certain scenarios and technicians cannot see some requests
- MSPSDP-5027: Editing scheduled report throws exception in certain scenarios
- MSPSDP-5088: Organization logo is shown in generated scheduled report even its disabled in 'Organization Details' page
- MSPSDP-5108: 'Submit Request' button is grayed out while creating a request through 'Add more Details'
- MSPSDP-5147: Request detailed view crashes when an account name has '\'
What's new in ServiceDesk Plus - MSP build 8.1? (Build Number 8100)
Features in ServiceDesk Plus - MSP 8.1 (8100)
You can now automate your billing process. With Billing Module you can:
- Create Service Plans
- Set up Account Contracts
- Capture the number of hours worked and additional charges in worklogs
- Automate the bill generation
- Create Ad-hoc bills
- MSPSDP-3113: 'Suggested Owners' are not listed in Workstation Auto-Assign
- MSPSDP-4784: Cannot edit technicians when there are a large number of technician groups
- MSPSDP-4828: Mail Fetching stops while processing a request conversation in certain scenarios
- MSPSDP-4879: Requester cannot close a request using 'Close Request' link in certain scenarios
- MSPSDP-4880: Mail sender info in technician notification is incorrect in certain scenarios
- MSPSDP-4944: Domains are not listed in login Page for technicians
- MSPSDP-4946: Tasks created in a request disappear in certain scenarios