What’s new in ServiceDesk Plus – MSP 8.0 Home » Helpdesk Software Features

What’s new in ServiceDesk Plus – MSP 8.0

 

 

 

Service Catalog

Service Catalog

Streamline your IT service delivery

Showcase the IT services offered to users from your different accounts. Service Catalog improves the operational efficiency of your helpdesk technicians by managing the service delivery process from approval to fulfilment. What’s more, you can also define the time involved for the delivery of each service item and bind it with a Service Level Agreement. Service Catalog enables you to create, maintain, assign approvers, define processes, deploy and monitor all your services.

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Agent Based Scan

Agent Based Scan

Discover your assets, anywhere, anytime

Deploy agents on your assets and have them scan asset information. Agents can scan for changes in assets at periodic intervals and push changes to ServiceDesk Plus – MSP. Agents also allow you to make remote desktop connections instantly.

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Automatic Ticket Dispatch

Automatic Ticket Dispatch

No more unassigned tickets in the queue

Reduce the burden on your helpdesk coordinator and assign incoming tickets automatically. The auto-assign functionality automatically assigns tickets to technicians based on their availability and access to tickets. You can choose between assigning tickets in a round-robin manner or based on a technician’s workload
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Integrated Desktop Management

Integrated Desktop Management

Manage your Windows environment from a single point

ServiceDesk Plus – MSP is now integrated with Desktop Central MSP. Using a single interface and login, your helpdesk technician can perform Desktop Central MSP related functions like installing/uninstalling software, patch management, applying service packs, updating policies for firewall, printers etc.

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Software License Management

Software License Management

Align your software purchases

ServiceDesk Plus – MSP allows you to keep a track of your license agreements and report its expiry through e-mail notifications. Apart from the existing license types - CAL, Volume and Individual – ServiceDesk Plus – MSP supports other following license types like: OEM, Concurrent, Enterprise-subscription, Enterprise-perpetual, Free, Named User, Node locked and Trial. It also ensures your software is compliant and identifies unused and under utilized licenses.

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