ServiceDesk Plus - MSP 9210 (Released on: 21 June 2017)

Issues Fixed

  • SDPMSP-7191 : Start Time and End time are shown in different format(Worklog).
  • SDPMSP-9183 : HTML sanitation while request creation is not working properly.
  • SDPMSP-9547 : In Assets list view column chooser, Ip address option is missing.
  • SDPMSP-10130 : Purchase Additional fields are missing in column chooser.
  • SDPMSP-10208 : Email signature is out of shape when we exchange emails between SDP MSP and Outlook.
  • SDPMSP-10272 : Unable to select Server Product Type in certain areas.
  • SDPMSP-10276 : Unable to establish remote connection to an asset from request details page.
  • SDPMSP-10439 : Multiple rules are not getting copied In Field & Form Rules.
  • SDPMSP-10493 : Unable to update the End time using worklog api.
  • SDPMSP-10502 : Navigation (to other months) in the calendar - scheduler tab (Home page) is not working for Non-Admin technicians.
  • SDPMSP-10504 : While creating new worklog the owner name is not getting updated for the accounts which have contracts associated to it.
  • SDPMSP-10511 : When assets are imported via scanned xml and the xml doesnot contain sitename atrribute in accountinfo tag, then the asset is not added under default site of the mentioned account in the accountinfo tag
  • SDPMSP-10528 : Custom report does not get filtered based on account.
  • SDPMSP-10541 : Error while executing query report with string $Account.
  • SDPMSP-10525 : Unable to add / update Business impact details of an account using API.
  • SDPMSP-10527 : Additional fields details are not synced in Advanced Analytics integration in certain cases.

ServiceDesk Plus - MSP 9209 (Released on: 29 May 2017)

Features

  • SDPMSP-10373 : Ability to import users from Remote AE like importing assets.
  • SDPMSP-10433 : REST API support for Worklog Type and Worklog Additional fields.

Issues Fixed

  • SDPMSP-10258 : While adding a task through API, the description returns null.
  • SDPMSP-10325 : Unable to search email address in description through default search.
  • SDPMSP-10331 : In Tasks, "Requires on-site visit" value reset to 'no' on edit and save.
  • SDPMSP-10372 : While raising the requests, On Behalf-of pop-up lists users across accounts.
  • SDPMSP-10394 : The cursor does not blink in the description area after we click the reply button.
  • SDPMSP-10413 : While adding a WorkLog, starttime/endtime field shows different values without considering the personalization setting.
  • SDPMSP-10445 : Service catalog is visible even after we downgrade the license from Enterprise to Professional.
  • SDPMSP-10458 : Fixed a Performance Issue while accessing Technicians records.
  • SDPMSP-10467 : When a Technician sends an email to the incoming mail server address , the ticket is created under the default site of msp account instead of technicians site.
  • SDPMSP-10468 : Unable to save QuickBooks configuration in the recent builds.
  • SDPMSP-10469 : First Response SLA is violated even though the ticket is in On Hold (stop timer) status.

ServiceDesk Plus - MSP 9208 (Released on: 11 May, 2017)

Features

  • SDPMSP-4232 : Ability to create Purchase order based on Account.
  • SDPMSP-10094 : Ability to bill worklogs in a month without considering the status of the requests.
  • SDPMSP-10327 : Ability to change the Date format in Billing reports (using query).

Issues Fixed

  • SDPMSP-8825 : Site Admin or Custom role technicians are not able to assign change owner.
  • SDPMSP-9874 : When a Technician sends an email to Default group mail address configured in Support Group Default settings, then the request will be created under his or associated site.
  • SDPMSP-10245 : Unable to export project gantt view as pdf in linux x64 bit environment.
  • SDPMSP-10275 : Clicking on Submit for approval throws error when the PO number is alphanumeric.
  • SDPMSP-10295 : Newly associated templates are not shown while selecting the Account from request page.
  • SDPMSP-10299 : Domains are not populated when account URI is called for the first time in login page.
  • SDPMSP-10308 : VM Host Scanning Failed in certain cases.
  • SDPMSP-10310 : Account Box gets misaligned when Show Desktop central menu is not chosen while configuring DC MSP.
  • SDPMSP-10326 : Account names are not listed if there is a special character in the Account name in Field and Form rules page.
  • SDPMSP-10328 : Request description always shows empty in Ipad app.
  • SDPMSP-10329 : In IE browser, Page navigator (forward) button is not working in requests page.
  • SDPMSP-10330 : While we change the show per page in list page, other account requests are shown in Link requests / Merge requests.
  • SDPMSP-10334 : Import projects is getting failed, if the deleted default priorities are tried to set for the projects.
  • SDPMSP-10342 : Error throws when we open a ticket which is not associated to any site.
  • SDPMSP-10369 : Unable to create request using quick create from request details page.
  • SDPMSP-7415 / 10370 : Group association box in technician creation page is increased for better visibility.
  • SDPMSP-10371 : Requests under not associated to any site is shown to technicians other than SDAdmin.
  • SDPMSP-10374 : Unable to enable the integration when product is started as service in certain cases.
  • SDPMSP-10375 : Zoho Reports Configurations were re-arranged in database after 9200 release.
  • SDPMSP-10376 : Additional fields details are not synced in Advanced Analytics integration.
  • SDPMSP-10385 : JSP Buffer Overflow error shown in logs while we open / View a request.
  • SDPMSP-10436 : Asset - Agent details list view is not account based when we navigate using the forward icon.

ServiceDesk Plus - MSP 9207 (Released on: 30 March, 2017)

Issues Fixed

  • SDPMSP-10340 : Upgrade to 9206 fails in certain cases.

ServiceDesk Plus - MSP 9206 (Released on: 29 March, 2017)

Issues Fixed

  • SDPMSP-10219 : All Solutions are visible to technicians irrespecitive of associated accounts.
  • SDPMSP-10288 : Exception thrown when we click "Add credential" from Remote AE.
  • SDPMSP-10294 : Exception thrown when we try to save credential under Asset Details.
  • SDPMSP-10301 : Fields values for the assets will be cleared out when updating assets using the SERVLET API.
  • SDPMSP-10302 : The technicians list is not visible in the User List while enabling notification in Notification Rule of the add new Contract page.
  • SDPMSP-10306 : Approval API is not working.
  • SDPMSP-10280/10316 : Technician list API is not working.

Features

  • SDPMSP-10283 : Option to notify Technicians on any action in which he/she is associated with, through SMS Gateway Provider. Earlier SMS could be sent as mails through Mobile service provider. Now, Technicians can be notified through SMS Gateway Providers like Click-a-tell, Bulk SMS and Site 24x7. This feature can be configured under Admin >> Organization Details >> SMS Notification Settings. Refer this link for more details on this feature.
  • SDPMSP-10287 : Configuring Organization Roles: Feature to create and associate organization roles to the users to enable the role based approval process in service requests. Once the organization roles are created and users are associated to it, the role based approval process can be configured from the service templates.
  • SDPMSP-10300 : Solution Auto Suggest for Technicians: Suggesting solutions for requests based on the keywords found in the requests. This allows the Technicians to try different solutions from the suggestions, copy them as resolutions if applicable, or add comments to the solutions that didn't work while keeping track of the tried solutions.

Behaviour changed

  • IE version 8 and below will no more be supported.
  • Revamp on Headers and Themes configuration: UI for Header section has been changed. Any theme configured earlier will not be retained. Users are requested to reconfigure the themes after upgrading.
  • Theme configuration for subsections has been removed. Users will not longer be able to customize the subsection colors. It is set to grey by default.
  • Custom logo size has been modified from the earlier (168*46 ) to (155 * 38). Logos which are greater or lesser than this size will be shrunk or expanded accordingly with the current size.
  • Only the users with Admin privileges on Servicedesk plus-Msp Server (where ServiceDesk Plus-MSP is running), will be able to upgrade ServiceDesk Plus -MSP.
  • Software Compliance can be scheduled at different time intervals by enabling the checkbox available under Admin » Discovery » Scan settings » Schedule based Software Compliance Calculation.

ServiceDesk Plus - MSP 9205 (Released on: 28 February, 2017)

Issues Fixed

  • SDPMSP-10198:Unable to set the values through Email parsing in certain cases.
  • SDPMSP-10264:Unable to login Android app, when the password contains special characters.
  • SDPMSP-10297:Android app and Iphone app gets crashed while selecting the requester from Auto suggest.

Features

  • SDPMSP-7751:Integration with ZOHO CRM.
  • SDPMSP-10142:Integration with ZOHO Books.
  • SDPMSP-10253:Mobile Push Notification support in Android App.

ServiceDesk Plus - MSP 9204 (Released on: 18 January, 2017)

Issues Fixed

  • SDPMSP-10252: Dynamic notification for request approval is not working.
  • SDPMSP-10261: 9202 to 9203 upgrade fails in certain cases.

ServiceDesk Plus - MSP 9203 (Released on: 12 January, 2017)

Enhancements

  • SDPMSP-2405/6671 : Account name is added in Request list view column chooser.
  • SDPMSP-10234 : Account and Requester REST API enhancements:
    • Ability to Add / Edit / Update an Account using REST API.
    • Ability to Add / Edit / Update Requester using REST API.
  • SDPMSP-10243: SLA breached details will be notified through Bell Notification Icon.

Issues Fixed

  • SDPMSP-10161: Mail notification fails when adding /updating leave by Technicians.
  • SDPMSP-10210: Unable to access the Change Approval notification link.
  • SDPMSP-10211: Unable to access the Survey notification link.
  • SDPMSP-10214: Notification Count is not shown in bell notification icon in certain cases.
  • SDPMSP-10224: Forgot password feature is not working.
  • SDPMSP-10225: Site details is not set while selecting requester during request creation.
  • SDPMSP-10250: In the leave notification mail,leave duration dates are shown in reversal order.

ServiceDesk Plus - MSP 9202 (Released on: 5 December, 2016)

Enhancements

  • SDPMSP-10118 : Zoho Meeting now renamed as Zoho Assist.
  • SDPMSP-10145 : Service Catalog can now be obtained as an Add-on for Standard edition.
  • SDPMSP-10146 : Field and Form Rules Enhancements:
    • Ability to copy rules to multiple templates.
    • Action to add/remove options from the Pick List field through UI (except Site & Group fields).
    • Action to set values for fields through UI.
    • Action to remove the value of fields.
    • The introduction of "Email Id(s) to Notify" field.
    • The Resource section is hidden when all the questions are hidden.
    • Accessing requester details of a request while using Custom scripts/triggers.
  • SDPMSP-10147 : Option to set Response time for a Service Request and Actions to be taken on escalation of that Request. This is available under Admin>> Helpdesk Customizer>> Service Catalog>> Manage>>Service Level Agreements.
  • SDPMSP-10149 : Option to 'Search' in all select boxes in 'Request' module.
  • SDPMSP-10150 : Option to add 'Downtime' variable in all Change Notification Templates.
  • SDPMSP-10151 : Option to view Project based Reports has been provided under Reports tab
  • SDPMSP-10152 : Product can receive notifications related to region-specific announcements and events, new build releases and upcoming features for SDAdmin technicians.
  • SDPMSP-10167 : SDPMSP-Zoho Reports/Analytics Plus Integration enhanced with Custom fields sync. Custom fields created for Incident, Service Catalog and Worklog can be viewed in Zoho Reports/Analytics Plus when synced.

Behaviour Changed

  • SDPMSP-10153 : Access permission 'Add' and 'delete' Projects has been provided for a project member who can view Associated Projects.
  • SDPMSP-10155 :'Select boxes' have been optimized for better search through out Request module. If the Picklist entries exceed 4000, then Picklist field will load slowly in IE browser.
  • SDPMSP-10156 : Change Notification Rules Enhancements:
    • The variables Review ($Review), Change Roles ($ChangeRoles) and individual change roles ($ChangeOwner, $ChangeManager, .... ) are made common to all type of notifications and will be present in content only.
    • Requested By ($InitiatedBy) is removed from all type of notifications.
  • In "Alert Change Manager, Change Owner, Change Approver, CAB members by Email when any Recommendation is taken on change" notification:
    • Unused variables namely Resolution ($Resolution) and Technician ($Technician) have been removed.
    • The variables Stage ($StageName), Roll Out Plan ($RollOut), Checklist ($CheckList), SLA Name ($SLAName) have been added.
    • The variable Old Status ($Status) is replaced with Status ($StatusName).
    • The variable CAB Approval - Submitter ($Submitter) is added to the notification "Submitting a change for recommendation to CAB".

Issues Fixed

  • SDPMSP-8574 : CTI is not working when User's contact number starts with 0 or + .
  • SDPMSP-9808 : Request Description shows Page Crashed Exception or shows null in certain cases.
  • SDPMSP-10161 : Notification mail fails, when technician add/update his leave.
  • SDPMSP-10176 : Custom trigger is not executed when a request is created by API.
  • SDPMSP-10177 : While creating a request, only Default Groups are listed for the requesters who are present under Custom site.
  • SDPMSP-10178 : Task configured in Default template is not added to the Request created.
  • SDPMSP-10179 : Status of the Request moves to 'Closed' when only one of the tasks gets closed instead of all tasks, violating the behavior of closing rules.
  • SDPMSP-10180 : Vulnerability while updating/deleting Change workflow.
  • SDPMSP-10181 : Vulnerability while trying to delete Change Template.
  • SDPMSP-10182 : Vulnerability in scanned XML file.
  • SDPMSP-10184 : Issue while importing Requesters via CSV through schedule.
  • SDPMSP-10185 : Vulnerability in adding notes for 'Problems'.
  • SDPMSP-10186 : Exception occurs when Tabular Custom Report is generated for all Workstations and Servers.
  • SDPMSP-10187 : Performance optimized during Asset scan.
  • SDPMSP-10189 : Upgrade to 9201 fails when a default report is deleted in lower builds.
  • SDPMSP-10190 : Issue while taking backup in 9201 upgrade process.

ServiceDesk Plus - MSP 9201 (Released on: 3 November, 2016)

Issues Fixed

  • MSPSDP-10080:Incorrect message thrown while adding account with duplicate Login Web URL in MSSQL.
  • MSPSDP-10097:Unable to create ticket through requester login when category field is removed in the template.
  • MSPSDP-10098:Unable to add worklog if the "Do you wish to auto populate request's worklog start time and end time?" option in self portal settings is set to NO.
  • MSPSDP-10103:Unable to change status from onhold to closed when status comment mandatory is enabled.
  • MSPSDP-10107:Description becomes empty when status is changed while replying a ticket.
  • MSPSDP-10109:Insert template option is missing while resending a conversation.
  • MSPSDP-10110:Clicking on "Return to Home Page" from error page, results in error again.