ServiceDesk Plus MSP 9.3 ReadMe

9308

(Released on: 27 February 2018)

Enhancements :

  • SDPMSP-2601: Ability to import requests from XLS file and dynamically create respective configurations.

Issues Fixed :

  • SDPMSP-6956 : Bills are sent on wrong date.
  • SDPMSP-8337 : Exception while export asset from remote server.
  • SDPMSP-9878 : Error while copying Service Catalog Template.
  • SDPMSP-10952 : Copying Service request template is not copying the tasks included.
  • SDPMSP-11259 : Business Rule list is not updating on changing the site combo box.
  • SDPMSP-11272 : Unable to upgrade from 9300 builds in certain cases.
  • SDPMSP-11444 : Error thrown when service request is created by requester via template which has task dependencies.
  • SDPMSP-65757 : When requests are merged, the "Due By Time" and "Response Due By Time" are wrongly calculated.
  • SDPMSP-66311 : Email command does not work for outlook mails in HTML/Richtext formats.
  • SDPMSP-67617 : Standard Edition : "Notify technician when a request is shared with him/her." option is not available in Notification Rules.
  • SDPMSP-67724 : Request ID Search is not working properly in requester login.
  • SDPMSP-68011 : Inactive support groups will not be listed in request list's filter view.
  • SDPMSP-68060 : Request's "DueByTime" is wrongly calculated when we put the requests on hold and update their SLAs.
  • SDPMSP-69732 : Technician name is set as empty in Desktop Central when the technician name is edited in ServiceDesk Plus.
  • SDPMSP-69971 : In some SSO-enabled environments, blank page appears during login.

Behaviour changes :

  • Group filter in request list view filter will be removed by default. You can enable the groups again in the request list view filter by accessing admin>>self service portal settings>>Show groups in request list view filter.

9307

(Released on: 15 February 2018)

Enhancements :

  • SDPMSP-10173 : Account is added as a variable in Contract Notification configuration page.
  • SDPMSP-11232 : Ability to associate only the currently available accounts in all places where Account multibox UI is used.
  • SDPMSP-11264 : Ability for Account admin to create an account.
  • SDPMSP-11330 : Opmanager Integration is possible from the User interface itself.

Issues Fixed :

  • SDPMSP-7861 : Unable to edit a requester using SDAccountAdmin role.
  • SDPMSP-8145 : Account manager is not able to view the problem analysis,solution & history in certain cases.
  • SDPMSP-8994 : Request type present in default template is not set when a request is created through email in Standard Edition.
  • SDPMSP-10787 : Logo in Survey page is pixelated and distorted.
  • SDPMSP-11218 : Unable to receive software licenses through purchase order.
  • SDPMSP-11256 : Unwanted slash is present in msp notification mails.
  • SDPMSP-11263 : Unable to add attachment to request through API.
  • SDPMSP-11279 : Unable to login via ldap authentication in Mobile apps.
  • SDPMSP-11281 : Servlet API - When site names under different accounts are same , asset is added under the undesired account.
  • SDPMSP-11283 : Exception is thrown, when we try to delete conversations in requests.
  • SDPMSP-11284 : Unable to deactivate CTI when language is french.
  • SDPMSP-11290 : Push notification does not work in certain recent builds.
  • SDPMSP-11296 : Unable to update CTI details.
  • SDPMSP-11313 : When the language is set to chinese, pop-up's details are shown as jumbled characters or question marks instead of actual characters.
  • SDPMSP-11315 / 11317 : Logo appears out of place in pages other than admin.
  • SDPMSP-11392 : Requester API related security issues are fixed.
  • SDPMSP-11394 : Site is not getting loaded in Add New Workstation page.

Behaviour changes :

  • SDPMSP-7968 : Newly created accounts-default site will be created under refer settings instead of custom settings. So all technicians with Default Technician option enabled will have access to this accounts.

9306

(Released on: 08 February 2018)

Enhancements :

  • SDPMSP-10869: Easier value selection component introduced for all fields in Change request.
  • SDPMSP-10986: All must approve option, introduced for incident request under the Approval Configurations, can be used to mandate.
  • SDPMSP-11206: Option to add attachments in the resolution of a request.
  • SDPMSP-11209: Broadcasting a message to all Technicians.
  • SDPMSP-11210: Introduction of 'Allow approval action for logged-in users only' helps to make sure only the intended users take approval actions. This option can be found in Self-Service Portal settings under the "Approval Settings" section.
  • SDPMSP-11219: Custom vendor configuration for sending SMS Notifications.
  • SDPMSP-11292: WebRemote feature helps in taking remote session of Windows machines.
    • It is fast, and does not depend on any browser plugin.
    • Since it is HTML5 browser based, remote to Windows machine can be perfomed from any OS/device.
    • This feature uses Microsoft RDP and does not require agents to be installed in the remote machine.
    • The remote sessions can be recorded and played back later.
    • The sessions recorded are captured under asset's history and request's notes section.
    • Limitation : Remote sessions to Windows 10 machines is not possible now and would be resolved in one of the immediate service pack as we upgrade to Jre 1.8.
  • SDPMSP-11293: Option to set the LocalAuthentication password as random or predefined, for users added through ActiveDirectory (AD), LDAP, Dynamic user addition and for users created via e-mail requests, from the UI itself. This can be found under Admin >> Users >> Active Directory/LDAP.
  • SDPMSP-11329: Now technician can view requester details and requests created by them during request creation.

Issues Fixed :

  • SDPMSP-10963: Change request - Adding Closure code has no effect
  • SDPMSP-11222: Request search return unauthorized requests.
  • SDPMSP-11271: Disabling on site visit in the task template is not working
  • Few Vulnerability related issues fixed.
  • Timeout issue occurs while importing large number of users from LDAP.
  • Change Password option is available for users who have logged using the AD authentication.
  • Extra lines are added to texts that are copied and pasted from Outlook to the Announcements.
  • Field and form rules doesn't work if asset values are selected as options for a resource question in the service catalog.
  • Request Filter : Unable to select Group filters, if the group name contains special characters.
  • Request details page : After updating the status, changes are not visible. This happens only if "Status change comment mandatory for request" is enabled under Self Service Portal.
  • Issue in receiving the scanned xmls in SDP server pushed by Windows agent or system startup script.
  • Change : Unable to add attachments via global edit form, by a Change Manager/Change Owner of a given Change Request, which has crossed the Submission stage.
  • NullPointerException while importing assets through CSV Import in Professional Edition.
  • Unable to add an additional field as a criteria to a business rule.
  • If users add worklog additional fields and edit an existing worklog, the additional field values of that worklog changes to null.
  • In Quick create request form, associated site of a requester is not populated on selecting the requester's name.
  • Unable to add attachments with commas (,) in their names in requests.
  • When reports are generated from report's list view, spacing between lines in the reports are increased.

Behaviour changes :

  • If a request id is used in the search box, and a request exists with that id, then the search will take the user to the particular request's details page. If texts are used in the search box then it will function as a default search and show the list of requests that contain the searched text.
  • IE 9 browser support removed, alert message will be shown while upgrading the application.
  • Modify "ChangetoAsset" table to "ChangeToCi" in query reports to avoid errors.

9305

(Released on: 11 January 2018)

Enhancements :

  • SDPMSP-7518 : Option to dynamically associate the existing solutions to the newly created accounts.
  • SDPMSP-10160 : Announcement will be shown automatically to the newly created account, when "Select All Account" is enabled.
  • SDPMSP-10227 : Ability to hide the "Forgot password" link for AD users from login page.
  • SDPMSP-10962 : Ability to configure and show needed details in Account Details under Request Details page.
  • SDPMSP-11180 : Account lock feature is enabled by default.
  • SDPMSP-11189 : Ability to delete an account along with all its configurations from Account page.

Issues Fixed :

  • SDPMSP-10117 : Login - Unable to login as AD user when ad and ldap has same domain name
  • SDPMSP-11142 : Unable to import Custom CIs through CSV.
  • SDPMSP-11164 : Field and Form rules for group values are behaving erratically.
  • SDPMSP-11192 : Single sign-on (SSO) is not working post 9303 upgrade.
  • SDPMSP-11193 : Reply Mails are not added as a conversation when module delimiter is missed in subject.
  • SDPMSP-11200 : Accounts are not listed in the Account combo box.
  • SDPMSP-11205 : In dashboard, support group set resets to default support group. User preference is not set for SDAdmin in certain cases

Behaviour changes :

  • SDPMSP-11110 : Blocked/Disabled users in AD will not be imported to our application during AD import.

9304

(Released on: 20 December 2017)

Enhancements :

  • SDPMSP-5949 : Task id is shown in task list view for easier identification.
  • SDPMSP-8344 : Ability to import email domains during account csv import.
  • SDPMSP-10630 : Consumed details, Base Allowance, Carry Forward, Chargeable details will be shown in the generated bill.
  • SDPMSP-10764 : Option to skip errorlog during restore database process.
  • SDPMSP-10954 : Account information will be shown in Software License Agreement Expiry Notifications.
  • SDPMSP-11039 : Ability to include worklog additional fields in billrule.
  • SDPMSP-11109 : Ability to generate bill based on Fixed charge. Configure Fixed charge under Service Plan -> Service Plan Type -> Fixed Charge.

Issues Fixed :

  • SDPMSP-2396 : When a mail is sent from outlook express with .eml attachment that attachment is shown as request content.
  • SDPMSP-9027 : Account Manager cannot view a newly created report folder under "Manage Folders".
  • SDPMSP-10065 : Technician drop down in request created with incident template lists incorrect set of technicians.
  • SDPMSP-10168 : UI cluttered because of DC MSP in certain cases is fixed.
  • SDPMSP-10318 : When a resolution is configured as default in the Default Request template and a request is created via email/Quick create request then the configured default resolution is not getting applied to the created request.
  • SDPMSP-10394 : The cursor does not blink in the description area after we click the reply button. (Breakage in 93xx is fixed).
  • SDPMSP-11010 : Unable to associate support group in service catalog.
  • SDPMSP-11048 : The technicians are not listed in owner list during task creation.
  • SDPMSP-11089 : Unable to create the support group in certain cases.
  • SDPMSP-11106 : Field and Form rules aren't executed while we edit a request.
  • SDPMSP-11135 : Unable to view some requests post 9303 upgrade.
  • SDPMSP-11143 : UI Alignment issue in change list view.
  • SDPMSP-11167 : Asset list view crashes when we do an asset search.

9303

(Released on: 4 December 2017)

New Features

  • SDPMSP-3542 : Live Chat for Users: Allow requesters to have a quick chat with technicians easily.
  • SDPMSP-8025 : Refer settings of one site for configuring another site. Referring site follows the settings of the chosen site. Admin >> Sites >> New/Edit Site.
  • SDPMSP-7410 : Request type is not available in time spent custom report.
  • SDPMSP-10175 : Worklog type details is pushed to ZOHO Reports.
  • SDPMSP-10910 : Worklog type can be made mandatory through SSP settings.
  • SDPMSP-10924 : Ability to add a Request through API by giving Requester email without giving Account & Site
  • SDPMSP-10966 : When NIO port is occupied, the port will not be changed by product automatically.
  • Request List View Enhancements: Mark request filters as favorite, resize request columns, and view tasks and requests in a single page.
  • Revamped request history: Option to filter and sort history details of a request using various fields such as status, priority, mode, impact, and level.
  • Option to automatically close a request when approval is denied - i.e, if the approval status of a request is changed to the "Denied" state. This configuration can be done in Admin >> Request Closing Rules.
  • Option to merge service requests.
  • Email reply gets auto merged as conversation based on email header (in-reply-to header). This feature is enabled by default .It can be disabled through the Globalconfig Table in the database. [Parameter=AppendOnRequestReferences].
  • Advanced analytics integration for ServiceDesk Plus now offers reports and dashboards on change management module. In this update you will get the following : -
    • An overview of upcoming and in-progress changes.
    • Insight into the CAB approval process.
    • Change management dashboard, CAB approval dashboard, business impact analysis and much more.
    • Also, Request - MultiSelect additional fields are supported.
  • Option to configure the base delimiter. Admin >> Mail Server settings >> Delimiter. Note: By default, the base delimiter is ## and delimiter for each module is Request-RE, Change-CH, Problem-PB, Project-PJ, Solution-SO, Task-TA, PurchaseOrder-PO, PurchaseRequest-PR, and Contract-CO.
  • Scan status with troubleshooting steps will be displayed in details page of SNMP devices too.
  • Option to list users who are deleted in the active directory. From this list, users can be deleted either manually or automatically.
    Note: Deleted user data from the remote server cannot be transferred to the central server.

Behaviour Changed :

  • Request ID search has been removed. Instead, the global search will have the "request id" filter enabled by default. Switch to "default search" filter to perform global search within the application.
  • When Business Rules are applied to move a request to Closed / Resolved / Completed status, the action will be successful only if the Request satisfies the Request closing rules.
  • Previously,$EntityID was used in Notification template. This has been changed to ##ModuleDelimiter-$EntityID##. For each module, replace their respective delimiters. For example, $RequestID should be replaced with ##RE-$RequestID##. The modified delimiter will be applied to the e-mail Notification template.
  • SDSiteAdmin without "ModifyingDueTime" permission will not be able to edit the 'created time' in global edit.

Issues Fixed

  • SDPMSP-7720/9875 : Scheduler page crashes when there is no group available.
  • SDPMSP-7965 : When Dynamic User addition is disabled, Domain names are not populated during LDAP Authentication
  • SDPMSP-8696 : Maximum attachment size value given under ssp settings is not reflected to the attachments added under accounts.
  • SDPMSP-9773 : Couldn't update an account using account csv import.
  • SDPMSP-9782 : Iphone app - Request Resolved date & UDF date fields are shown in milliseconds.
  • SDPMSP-10001: Change: Space provided within task description is lost in task details page
  • SDPMSP-10377: The Section header background color is changing to blue on choosing custom color in theme (General Settings)
  • SDPMSP-10466: Header is misaligned when there are no templates.
  • SDPMSP-10565: Default search in request module does not work properly when partial keyword is entered.
  • SDPMSP-10737: Dashboard is showing wrong Open Requests count.
  • SDPMSP-10752: Adding Worklog doesn't give the option to consider it as First Response in Android App.
  • SDPMSP-10769: Wrong error message is shown when we try to add the same 'Domain Name' under two accounts.
  • SDPMSP-10786: Two Requesters are created for a Request raised from Desktop Central (DC) Agent.
  • SDPMSP-10807: Translation issue in worklog addition page.
  • SDPMSP-10820: Refreshing account combo in request list view is not working.
  • SDPMSP-10821: Request Closing Rule isn't applied over Business Rule while updating a Request.
  • SDPMSP-10845: Account specific view is not working in Scheduled report.
  • SDPMSP-10861: Creator enabled and disable option is not working properly.
  • SDPMSP-10871: In iphone App, when we login to the reqeuster account the portal displays requester name by default while creating a new request. However, the account and site is not set.
  • SDPMSP-10873: Autocomplete is on in Forgot Password page for loginname input field.
  • SDPMSP-10874: Internal Server Exception traces are returned in server response in certain cases.
  • SDPMSP-10885: Unable to import Urgency and Impact during Import Requests.
  • SDPMSP-10890: Unable to update a task's status without providing task description.
  • SDPMSP-10909: Mail Fetch Checker - Wrong message level in System Log Viewer.
  • SDPMSP-10947: Inactive groups are shown in Request technician assign page.
  • SDPMSP-10955: Software report shows wrong installed count.
  • SDPMSP-10968: Asset cost field is empty after upgrade .
  • SDPMSP-10969: Domain name is visible to technician who is not associated to that account of the domain.
  • SDPMSP-10970: Requesters are able to view other account requests.
  • SDPMSP-11006: HTML Special characters in site name is shown as html escaped character in request creation page
  • SDPMSP-11018: Asset page crashes when we make a search based on name or ip or service tag.
  • SDPMSP-11025: The Apple push notification certificate is updated in this build. The Updated certificate is valid till November 18, 2018 11:24:30 IST.
  • SDPMSP-11035: Remote control is not working.
  • SDPMSP-11055: Visual editor option is not shown in change send notification.
  • SDPMSP-11057: Tasks for which the user doesn't have permission is shown in home task List view.
  • SDPMSP-11067: Android push notification is not working.
  • SDPMSP-11084: Wrong support groups and technicians are listed while editing a request from mobile app
  • SDPMSP-10454: License Agreement Additional Fields pick list does not lists the values.

9302

(Released on: 17 October 2017)

Issues Fixed

  • SDPMSP-10863 - 'Request Type' column is available in column list for All requests module in custom reports for standard edition.
  • SDPMSP-10866 - Unable to scan the windows machine using agent in certain cases.
  • SDPMSP-10889 - Unable to assign group under tasks when associated site is configured in template.
  • SDPMSP-10891 - CMDB Module is not available in custom reports for technicians with EnableCMDB permission.
  • SDPMSP-10908 - Request details are missing in approval mail notifications.
  • SDPMSP-10921 - "E-mail technician on creation of a new request" notification rule is not working post upgrade.
  • SDPMSP-10922 - Custom Reports isn't working based on Account Filter.

9301

(Released on: 27 September 2017)

New Features

Integration:

  • SDPMSP-10734 : Xero Integration - Sync accounts with Xero and create invoices for specific requests. Track your income and cash flow.
    Sync Accounts details.
    Sync Worklog.

Billing:

  • SDPMSP-8094 : Worklog type is added as a criteria in Bill Rule.
  • SDPMSP-10738 : Option to Configure output type(HTML/PDF/CSV/XLS) of bills in contract billing using query.
  • SDPMSP-10740 : Ability to add zero value if no bill rule matches field under additional usage charges section.
  • SDPMSP-10778 : Bill Rule - Ability to include isoverdue and isFRoverdue attributes under Request Fields.

Requests:

  • SDPMSP-9980 : Worklog Type can be configured as a mandatory Field using query.
  • SDPMSP-10727 : Log Account change of a Request in Request History.
  • SDPMSP-10741 : You can now share a Request with Technicians and Requesters from the Request Details page.
    • Requests can be shared with all technicians or technicians of selected support groups and departments.
    • Can be shared with all Requesters or Requesters of certain sites.
    • New filters like Pending Request shared with me and Requests shared with me have been added in the filter drop-down.
    • View/edit permission for a Shared Request will be the same as the access permissions provided to the Technician while a Requester can only view a Shared Request.
    • Note that reports will not contain Shared requests listed in them.

Changes:

  • SDPMSP-10701 : Option to show Account name as a column through the column chooser in Change list view page.
  • SDPMSP-10742 : Change module will be available for a Requester login when the user is assigned with a Change role.
    Earlier a Requester could access a Change Request only through non-login URL. Now they can access it from their self-service portal.
    Requester will have complete access to mini-calendar and calendar views.
    A new filter 'All My Changes' has been introduced in List/Calendar view.
    Access permissions to a Change Request and its operations will be based on the roles assigned to the Requester.
    However, there are a few operations like add/copy/delete Change, associate Incident/Problem, list view actions, history etc., restricted for Requesters.
  • SDPMSP-10743 : Easier user selection component introduced for Change Roles.
  • SDPMSP-10744 : Option to notify users when they are removed from Change role.
  • SDPMSP-10745 : A new variable '$StatusSetBy' has been added under Change stage and status notification template.

Projects:

  • SDPMSP-10746 : New fields 'Department' and 'Requested By' has been added in Projects.

Admin:

  • SDPMSP-6712 : Option to show Account name as a column through the column chooser in task list view page.
  • SDPMSP-9655 : Option to Edit / Delete the default product types.
  • SDPMSP-10255 : Option to show Account name as a column through the column chooser in Problem list view page.
  • SDPMSP-10726 : Option to show Account name as a column through the column chooser in Asset list view page.
  • SDPMSP-10747 : Enhancements in Field and Form rules. 'show resources', 'hide resources', 'set task' and 'unset task' actions are supported.
    'set task', 'unset task' and 'clear field' actions are supported in 'on Submit' Rule.
    'Select Approver', 'Requester Details' and 'Login Details' fields have been added in conditions.
    New script has been provided for 'Requester Details' and 'Login User Details'.
    'Show Tasks' and 'Hide Tasks' has been added in Actions and in ScriptEditor for Tasks.
    Inbuilt javascript methods 'addAllOptions', 'setDateFromCurrentDate' and 'getApprovalStatus' have been supported.
  • SDPMSP-10749 : New script methods have been supported in Field and Form Rules: The following scripts methods have been supported in Field and form
    rules.$CS.getValue("REQUESTER.EMPLOYEEID");$CS.getValue("REQUESTER.SITE");$CS.getValue("REQUESTER.ISVIPUSER");
  • SDPMSP-10761 : Block specific requesters to raise tickets. User cannot login to the application.
    User cannot raise tickets (mail / web form).

Behaviour Changed

In an SSO-enabled environment, the Keep me signed in option will be unavailable.

  • SD-66938: Expiry time format for STATE_COOKIE is changed from session to seconds(60sec).
  • SD-66934: The "keep me signed in" option in the Login page is to be kept unchecked by default.
  • Previously while deleting a CI type or a product type, a message would be displayed if there are products under the corresponding type. The user had to delete the assets and products under it before deleting the CI Type/Product Type. From now, If a CI type or a product type is deleted, the number of assets and products under it will be displayed and it will prompt the user to proceed with deletion. If the user chooses "Yes", the assets and products would be deleted and the corresponding CI Type or Product Type would be hidden. The user can make them active, if required.
  • SD-65814: Solution suggestions bulb icon will be disabled and resolution section is made as default view on clicking resolution tab.

Issues Fixed:

  • SDPMSP-9230 : In Scheduled report, $Account and $Site variables are not working.
  • SDPMSP-9508 : Sites is not listed in alphabetical order in advanced search.
  • SDPMSP-9551 : Reply button is missing if a technician is a requester.
  • SDPMSP-10194 : When an account has a Login URI named as Home (which is a reserved word for SDP MSP and customers should not use it) , page crash error will thrown.
  • SDPMSP-10197 / 10822 : Non-login URL in the resolution notification mail asks for Login details.
  • SDPMSP-10296 / 10731 / 10763 : Having french characters in account or site name results in addition of invalid registry key. and ae_scan.vbs file is upgraded.
  • SDPMSP-10736 : An error thrown when we try click save and add new in task through task templates present in Project Templates.
  • SDPMSP-10756 : Exception while executing query containing resolution column in arc_requestresolution.
  • SDPMSP-10782 : Data restore fails in linux while using console mode.
  • SDPMSP-10790 : Site is not auto populating when we create or edit a request.
  • SDPMSP-10808 : Changes are created under different accounts in certain cases.
  • SDPMSP-10813 : Overdue status filter is not working in Reports.
  • SDPMSP-10841 : CAB members listed in certain cases are not account based.
  • SDPMSP-10870 : Reports - Custom report advanced filter values are not retained on edit report.

9300

(Released on: 16 August 2017)

New features

Project templates.

Create new projects for accounts by choosing from predefined templates. Organize project workflows by defining milestones, tasks, and sub-tasks within templates.

Customizable dashboards.

Add, edit, remove, restore, resize, and rearrange widgets, control access to dadhboards with privacy settings, create private, shared, and managerial dashboards.

Custom schedules.

Perform customized actions periodically, or just once, through custom scripts.

Job sheet customizer.

Record all customer request details customized job sheet templates, and print out job sheets easily. Check the history of requests instantly to get approvals from clients quickly.

QuickBooks Online integration.

Sync accounts with QuickBooks Online and create invoices for specific requests. Track your income and cash flow.

  • Access bills generated in Zoho Books from ServiceDesk Plus MSP.
  • Technicians can mark their availability as "online" or "offline" on their homepage.
  • Add up to 50 additional fields to service requests.

Issues Fixed

  • SDPMSP-7456 : While copying support group the associated technicians are not populated in Destination site.
  • SDPMSP-8080 : Technicians to be notified in Business rule are not copied for Copy Default Site.
  • SDPMSP-10293: Unwanted mail address is mentioned in Problem notification.
  • SDPMSP-10296: Having french characters in account or site name results in addition of invalid registry key.
  • SDPMSP-10307: "Keep me signed in" is not working.
  • SDPMSP-10315: Technicians are not able to login before a day of license expiry date.
  • SDPMSP-10332: Agents version is wrongly shown. Agent Latest version is 1.0.24.
  • SDPMSP-10377: The header section background color is changed to blue on choosing custom color in theme (General Settings).
  • SDPMSP-10437: Technician with custom role is not able to add requester through quick actions.
  • SDPMSP-10496: The account contract usage notification should be sent as soon as the usage limit is exceeded.
  • SDPMSP-10520: Swedish translation issue in certain pages.
  • SDPMSP-10567: Future Contracts are allowed to overlap for a single account which creates multiple contract for that account in a single time instance.
  • SDPMSP-10571: Error thrown when we select a Request Template for a request or editing that Request Template.
  • SDPMSP-10576: Unauthorized access error while adding model in the asset creation page (For custom role technician).
  • SDPMSP-10594: LDAP - Wrong domains are updated for requesters during scheduled import.
  • SDPMSP-10598: Unable to edit worklog in all modules other than "request".
  • SDPMSP-10601: While editing PM task it shows all the fields and tasks of Default template instead of the template chosen.
  • SDPMSP-10629: Spelling mistake in German language for the text "MSP Site" in Admin page.
  • SDPMSP-10645: Performance issue while we edit and save Purchase Order.
  • SDPMSP-10648: Field and Form Rules in Incident Template doesn't update Accounts associated to it.
  • SDPMSP-10676: Rendering Exception is thrown in Business rules page at certain cases.
  • SDPMSP-10686: Application takes too long to disassociate accounts for technicians.
  • SDPMSP-10706: No Manage Connection throws and unable to access Request Tab.