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The Complete Help Desk for MSPs Home » Helpdesk Software Features

ServiceDesk Plus - MSP - The Complete Help Desk for MSPs

 

SDP MSP Workflow Diagram

 

ServiceDesk Plus MSP is a perfectly integrated solution that combines IT Help Desk with Project Management and allows you to structure your projects, teams and workflows irrespective of the size of the projects!

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It's no secret that an easy to use and a solid configuration management database is a must to track and manage the entire IT assets through their lifecycle. Which is why many enterprises are now increasingly implementing a CMDB.

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Billing feature in ServiceDesk Plus - MSP lets you to enable the managed services business model through accurate billing for multiple accounts, so you no longer need to juggle with multiple tools and manually track and bill for services rendered.

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Deploy agents on your assets and have them scan asset information. Agents can scan for changes in assets at periodic intervals and push changes to ServiceDesk Plus ’ MSP. Agents also allow you to make remote desktop connections instantly.

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Reduce the burden on your helpdesk coordinator and assign incoming tickets automatically. The auto-assign functionality automatically assigns tickets to technicians based on their availability and access to tickets.

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Showcase the IT services offered to users from your different accounts. Service Catalog improves the operational efficiency of your helpdesk technicians by managing the service delivery process from approval to fulfilment.

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Provide services for multiple clients and accounts using a single application enabling users to access their specific accounts. Configure Account Specific Automations, Service Level Agreements, Knowledge base, Assets, Reports and much more.

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Manage and control each of your clients’ IT and Non-IT assets remotely and transparently with the Asset Management Module specifically designed for Managed Service Providers.

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An Incident is any event which causes, or may cause, an interruption or a reduction of the quality of the service offered.The objective of Incident Management is to restore normal operations as quickly as possible with the least possible impact on either the business or the user.

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problem management in ServiceDesk Plus - MSP helps to reduce adverse impacts caused by incidents and avoids the recurrence of problems related to these incidents. This primary focus on problem management is root cause analysis and elimination. The tool also helps in managing multiple incidents revolving around a single problem easily.

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With the Change Management in ServiceDesk Plus - MSP implement changes in a controlled and structured environment which reduce the impact in systematic approach. This change management process goes through a complete approval cycle depending on the type of change.

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Meet your customers' expectations and achieve higher levels of customer satisfaction by providing quality and timely services using Service Level Agreements.

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Avoid round trips to the desktop physically for diagnosing and resolving issues. Use the Remote Desktop Control Solution and gain access to the computers easily.

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Get the visibility and control over your customers' accounts using a wide range of reporting options - more than 100 Canned Reports, flexible Custom Reports, easy-to-view Flash Reports and so on.

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Transform the Labels and Logos for each account and provide a personalized/professional look and feel.

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Know what is being purchased for each account along with the expenses and relate them directly to CMDB using our feature-rich Purchase and Contract Management Module. Set notifications to be alerted about the contract expiry.

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