With the Change Management in ServiceDesk Plus MSP implement changes in a controlled and structured environment which reduce the impact in systematic approach. This change management process goes through a complete approval cycle depending on the type of change.Learn More
Quickly access key performance indicators of your service desk without writing complex database queries, and proactively identify avenues for service improvement, client acquisition, revenue generation, and new service offerings.Learn More
ServiceDesk Plus MSP is a perfectly integrated solution that combines IT Help Desk with Project Management and allows you to structure your projects, teams and workflows irrespective of the size of the projects!Learn More
Deploy agents on your assets and have them scan asset information. Agents can scan for changes in assets at periodic intervals and push changes to ServiceDesk Plus ’ MSP. Agents also allow you to make remote desktop connections instantly.Learn More
Showcase the IT services offered to users from your different accounts. Service Catalog improves the operational efficiency of your helpdesk technicians by managing the service delivery process from approval to fulfilment.Learn More
Provide services for multiple clients and accounts using a single application enabling users to access their specific accounts. Configure Account Specific Automations, Service Level Agreements, Knowledge base, Assets, Reports and much more.Learn More
An Incident is any event which causes, or may cause, an interruption or a reduction of the quality of the service offered.The objective of Incident Management is to restore normal operations as quickly as possible with the least possible impact on either the business or the user.Learn More
problem management in ServiceDesk Plus MSP helps to reduce adverse impacts caused by incidents and avoids the recurrence of problems related to these incidents. This primary focus on problem management is root cause analysis and elimination. The tool also helps in managing multiple incidents revolving around a single problem easily.Learn More
Meet your customers' expectations and achieve higher levels of customer satisfaction by providing quality and timely services using Service Level Agreements.Learn More
Avoid round trips to the desktop physically for diagnosing and resolving issues. Use the Remote Desktop Control Solution and gain access to the computers easily.Learn More
Transform the Labels and Logos for each account and provide a personalized/professional look and feel.Learn More
Know what is being purchased for each account along with the expenses and relate them directly to CMDB using our feature-rich Purchase and Contract Management Module. Set notifications to be alerted about the contract expiry.Learn More
Personalization is key. Give each client their own automations, SLAs, knowledge base, and more.
Record, track, manage, and solve IT incidents; meet SLAs; and improve productivity with minimal impact to business.
Identify problems sooner and resolve them quickly using root cause analysis. Associate problems with related incidents so you can close them all at once.
Implement changes with systematic approvals to achieve the smoothest transitions for your clients.
Automatically generate bills and invoices to enjoy accurate, hassle-free billing and easily track your business' IT service delivery.
Showcase the IT services you offer and provide customers with customized request templates for quick request logging.
Discover, track, and manage account-specific IT hardware and software assets, and maintain software license compliance.
Track, manage, and map the relationships and dependencies of all configuration items to stay on top of changes or outages, and make better decisions.
Integrate seamlessly with ManageEngine and Zoho products, as well as third-party applications like Quickbooks.