Configuration

Quick Configuration Guide : Exchange Reporter Plus

Contents

  1. About Exchange Reporter Plus
  2. System Requirements
  3. Configuring the Credentials
  4. Getting Started with Exchange Reporter Plus

About Exchange Reporter Plus

ManageEngine Exchange Reporter Plus provides administrators with all the data needed to manage both Exchange Servers and Exchange Online environments. This solution allows real-time change auditing, health monitoring, and analysis of Exchange components and entities. The reports generated can be scheduled to be emailed to you at specified time intervals or saved to any folder in CSV, PDF, XLS, and HTML formats. Alerts can also be configured in order to get real-time notifications about any change to critical components in the your Exchange environment.

System requirements

Hardware requirements

  • CPU: P4, 1.0 GHz
  • RAM: 1 GB – 4 GB
  • Disk space: 10 to 20 GB (The storage space requirements might vary depending upon your organization size, mailbox size, traffic frequency and outlook web access logins.)

The hard disk space can be calculated based on the number of users in your organization.

Number of users No. of days Total size
1 1 37 KB
1000 100 37 * 1000 * 100= 3700000 KB (3.7 GB)

Software requirements

  • Windows Management Framework (Windows PowerShell, Windows Remote Management), which is installed by default, for Windows servers 2010 and above.
  • Microsoft .NET Framework 3.5 Service Pack 1
  • Microsoft Exchange Web Services Managed API 2.2
  • MAPI is required to extract mailbox size and content related data for Exchange Server versions 2003 and 2007. It can be downloaded from
    https://www.microsoft.com/en-in/download/details.aspx?id=1004.

Supported servers, Operating Systems (OS), and browsers:

Exchange Servers

  • Exchange Server 2000
  • Exchange Server 2003
  • Exchange Server 2007
  • Exchange Server 2010
  • Exchange Server 2013
  • Exchange Server 2016

OS

  • Windows XP
  • Windows 2003
  • Windows 7
  • Windows 2008
  • Windows 2012
  • Windows 8
  • Windows 10

Browsers

  • Internet Explorer 7.0 and above
  • Firefox 5.0 and above
  • Google Chrome

Configuring accounts for data collection

Exchange Reporter Plus requires an account to access Active Directory and Exchange Servers (including components like mailboxes and public folders). The account will have administrative rights on the product and will henceforth be referred to as ERP admin account in this document. The account provided should satisfy the following criteria.

Group membership

The ERP admin account must be a member of the following groups.

  • For Exchange 2010, 2013, and 2016: Organization Management and Domain Admins groups.
  • For Exchange 2003 and 2007: Exchange View only Administrator and Domain Admins groups.

Click here to better understand the privileges needed >>

This table displays the different groups, their privileges, and the reports that can be generated using these privileges.

Group Privilege Populated reports
  Reporting Auditing Monitoring
Domain admins Members have complete control over the domain. tick tick* tick
Enterprise admins Members of this group will have control over all domains in the forest. tick tick** tick
Organization management role group
(For Exchange Servers 2010 and above.)
Members of this group can perform organization-specific tasks that have been assigned to the role group. tick tick tick
Exchange View only Administrator group
(For Exchange Servers 2003 and 2007.)
Members of this group can only view information about Exchange Server configuration. tick tick tick
Server management role group Members of this group can perform server-specific tasks that have been assigned to the role group. The Email Queue Monitoring report needs the Transport Queue role to be assigned in order to be populated with data.

*: Auditing reports will have data only if the environment is limited to a single DC.

**: In multiple domain environments, auditing reports will have data only if the Admin Account is a member of Enterprise Admins.

Permissions over message tracking logs

For the Email Traffic Reports of Exchange Reporter Plus, the ERP admin account should have at least Read Only permission on the following directories:

  • Exchange 2013 and 2016: \\ \C$Program Files\Microsoft\ExchangeServer\V15\TransportRoles\Logs\MessageTracking
  • Exchange 2010: \\ \C$Program Files\Microsoft\ExchangeServer\V14\TransportRoles\Logs\MessageTracking
  • Exchange 2007: \\ \C$\Program Files\Microsoft\ExchangeServer\TransportRoles\Logs\MessageTracking.

Permissions over IIS Logs

For Outlook Web Access and ActiveSync reports, the ERP Admin Account must be granted at least Read Only permission on the following directories:

  • IIS 6.0: \\ \C$\WINDOWS\system32\LogFiles\W3SVC1\
  • IIS 7.0/8.0: \\ \C$\inetpub\logs\LogFiles\W3SVC1\

To enable csCookie:

  • Open the Run dialog box and type in inetmgr.
  • Expand Server name.
  • Expand Sites and click Default Web Site.
  • Enable logging by clicking 'Enable' from the Actions column.
  • For IIS 6,

  • Click Properties and go to the Advanced tab.
  • Select the Cookie (cs(Cookie)) check box and click OK.
  • For IIS 7,

  • In Log File, click the Select Fields link and enable Cookie (cs(Cookie)).

Valid mailbox for Exchange Web Services

  • For mailbox and public folder content reports, the ERP Admin Account should have a valid mailbox which should not be hidden from the GAL (Global Address List).

Valid mailbox for MAPI Profile

  • For mailbox and public folder content reports, the ERP Admin Account should have a valid mailbox which should not be hidden from the GAL.
  • The ERP Admin Account should have logged on to their designated mailbox at least once.

Getting Started with Exchange Reporter Plus

Installing

To install ManageEngine Exchange Reporter Plus,

ManageEngine Exchange Reporter Plus

  • Download the executable file from the website http://www.exchangereporterplus.com
  • Click on the Downloaded file "ManageEngine_ExchangeReporterPlus.exe”
  • Follow the install shield wizard to complete the installation of Exchange Reporter Plus.

Once Exchange Reporter Plus is installed, an Exchange organization should be added to proceed with the working. The credentials provided here will be used for all data gathering tasks by default.

Starting

To start Exchange Reporter Plus in console mode, click the Desktop Icon of Exchange Reporter Plus from the machine where it is installed.

It can also be started from:

  • Start → Programs → Exchange Reporter Plus → Start Exchange Reporter Plus

Running Exchange Reporter Plus as a Service:

  • For Exchange Reporter Plus to be started as a service, install the "Exchange Reporter Plus Service".

Installing "Exchange Reporter Plus Service":

  • Start → Programs → Exchange Reporter Plus → Service → Install "Exchange Reporter Plus Service”.

Exchange Report Plus Installation

When you install "Exchange Reporter Plus Service" it will invoke the following User Interface. Please provide the credentials of a user who has the administrative privileges on the local machine where the product is installed.

Once the "Exchange Reporter Plus Service" is installed you can start the product as "Windows service". When Exchange Reporter Plus is started in Windows XP / Windows 2003 machines with firewall enabled, Windows may pop up security alerts asking whether to block or unblock the following program as shown in the images below:

Exchange Windows Alert

  • Java(TM) 2 Platform Standard Edition binary - Java.

Unblock this program to start Exchange Reporter Plus.

Accessing

To access the product, open a Web browser and type “http://<hostname>:<port number>“ in the address bar.

Here the "hostname" refers to the DNS name of the machine where Exchange Reporter Plus is running and the "port number" is the port at which Exchange Reporter Plus is running. The default port number is"8181" which can be changed during installation or from the Connection settings of the product.

Note: If the product runs in a console mode you can invoke the product client from system tray icon as well.

Stopping

Start → Programs → Exchange Reporter Plus → Stop Exchange Reporter Plus.

Note: If the product runs in a console mode you can stop the product from system tray icon as well.

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