End User Experience Management & End User Monitoring

ManageEngine® Applications Manager is an application performance management solution that also provides the ability to manage end user experience of enterprise Internet Services and hosted Web Services.

In addition to monitoring infrastructure performance, it is essential for Enterprises and Application Service Providers to also monitor applications from an end user perspective. This helps IT, to ensure they are meeting customer expectation.

ManageEngine Applications Manager can help enterprises monitor end user services like web applications, web site lookup times, file access on remote servers, mail server round trip time (RTT), network response time across branch offices etc.

End User Transactions or Internet Service Protocols Supported

• HTTP / HTTPS : Includes support for Web Application
• POP
• SMTP
• Mail Server Round Trip Time
• FTP
• Telnet/SSH
• Web Server Response Time
• TCP Port Checks
• ICMP - Ping
• SAP CCMS
• Application Server & Web Server Response Times
• Database Query and Connection Times
• SOAP Web Services checks
• Custom Scripting that helps integrate custom application checks

End User Monitoring from Branch Offices

ManageEngine Applications Manager offers capabilities for measuring the end-user experience of business-critical network services such as DNS, LDAP, Ping and Mail server from enterprise branch offices or even actual customer locations. These capabilities enable the IT administrators to know how their business-critical network services are performing for their end users. If there are any performance issues, they can quickly take steps to address those issues.

Benefits of End User Monitoring

Better employee productivity
Poor response times for business critical applications could impact employee morale and make them reluctant to use applications deployed to make them more productive. Hence in order to get maximum mileage out of your investments in expensive ERP solutions, we should make sure response times are good.

Meet promised SLAs with End User Experience Management
By monitoring end user applications, the IT Team can better ensure critical applications perform as expected. This also helps them meet Service Level Agreements.

Be proactive
ManageEngine Applications Manager also helps the IT Team visualize performance degradation before end users complain. With dashboards that give visibility, IT Teams can make quick changes in the infrastructure to meet user demand.

:: Application and Server Monitoring Solutions
End User Monitoring Business Service Management Server Monitoring	Web Services Monitoring Application Performance Management SLA Management