Applications Manager permits three types of user access to work with the product. The different roles are User Operator Administrator

User:

The system users have read only access to all components of the product. They will not have the privilege to access, configure or edit the different components of the product.

Operator:

The system operators have read only access to those components of the product that the administrator assigns to the operator. They will not have the privilege to access, configure or edit the different components of the product.

Administrator:

The system administrators are allowed to perform all admin activities like creating new monitor groups and new monitors, configuring alarms and thresholds and creating new actions. The Administrator can provide mail server and proxy configurations.

Further, the administrator can configure SNMP Trap Listeners to receive traps and also schedule the timeperiod for which monitoring is not needed through Maintenance window.

For more information, refer User Administration Online Help.

Blog on : In-house scripts for Root Cause Analysis?

Had an interesting question in our forums - Is there a place I could put a link to our in-house docs in that root cause? For instance, if I have a check configured that runs a custom script on the server and this script fails, Could I put a URL link in the root cause so our level 1 techs could go there and run their own tests before escalating the problem to the engineers?..... read full blog