With the increasing complexity of IT systems, enterprises are implementing problem and incident management processes to keep their business operations running uninterrupted. An unplanned interruption to an IT service results in deterioration in the quality of service.
ManageEngine ServiceDesk Plus is a web-based Help Desk and Asset Management software that provides you with proactive problem and incident management. ServiceDesk Plus minimizes the adverse impact of problems like application outages on the business. You get time-efficient problem detection,logging & diagnosis mechanisms. Managing multiple incidents and workflow automations becomes easier.
Applications Manager has the ability to automatically log trouble tickets for specific alarms, to notify technician when a particular process exceeds the set threshold point. So, apart from the provision to e-mail, SMS, and other notifications, alarms can also be tracked by automatically logging trouble tickets to ServiceDesk Plus.
ServiceDesk Plus would be a great add-on when logging application outages and performance problems which you can assign to the concerned technician. Now you can eliminate a problem's root cause effectively and put an end to firefighting of repetitive incidents.
ManageEngine Applications Manager: Helps you get a holistic view to your IT resources. It helps monitor the performance of various components of an application and helps troubleshooting production issues quickly, hence improving the quality of service to end users. More...
ManageEngine ServiceDesk Plus: Is a highly customizable, easy-to-implement help desk software. It integrates your help desk requests and assets to help you manage your IT effectively. ServiceDesk Plus helps you implement ITIL best practices and troubleshoot IT service requests faster. More...
Note: You can evaluate the Network Monitoring Connector with our Professional Edition or Enterprise Edition (30-day trial). You can place a request for an evaluation license here.