End User Monitoring

APM's End User Experience Monitoring Tool

Applications Manager is an application performance management solution that also provides end user monitoring from the client's perspective in enterprise Internet Services and hosted Web Services.

In addition to monitoring infrastructure performance, it is essential for Enterprises and Application Service Providers to also monitor applications from an end user perspective. Performing end user application performance Monitoring helps IT, to ensure they are meeting customer expectation.

Applications Manager's end user experience monitoring solution can help enterprises monitor end user experience of services like web applications, web site lookup times, file access on remote servers, mail server round trip time (RTT), network response time across branch offices etc.

End User Monitoring Transactions or Internet Service Protocols Supported:

• HTTP / HTTPS : Includes support for Web Application
• POP
• SMTP
• Mail Server Round Trip Time
• FTP
• Telnet/SSH
• Web Server Response Time
• TCP Port Checks
• ICMP - Ping
• SAP CCMS
• Application Server & Web Server Response Times
• Database Query and Connection Times
• SOAP Web Services checks
• Custom Scripting that helps integrate custom application checks

End User Performance Monitoring from Branch Offices

Applications Manager's end user monitoring software offers end user experience monitoring (EUEM) for measuring the end-user experience of business-critical network services such as DNS, LDAP, Ping and Mail server from enterprise branch offices or even actual customer locations. It also helps you track critical end user transactions. These capabilities enable the IT administrators to know how their business-critical network services are performing for their end users. If there are any performance issues, they can quickly take steps to address those issues.

Benefits of using an end user monitoring tool

Better employee productivity

Poor response times for business critical applications could impact employee morale and make them reluctant to use applications deployed to make them more productive. Hence in order to get maximum mileage out of your investments in expensive ERP solutions, it is imperative make sure response times are good.

Meet promised SLAs with End User Experience Management

By monitoring end user applications, the IT Team can ensure critical applications perform as expected. You can not only monitor end user experience, but also meet Service Level Agreements with our end user performance monitoring tool.

Be proactive

Applications Manager's end user monitoring tool also helps the IT Team visualize performance degradation before end users complain. With dashboards that give visibility, IT Teams can make quick changes in the infrastructure to meet user demand.

Related Topics:

• Web User Experience Monitoring
• Business Service Management
• Server Monitoring
• Web Services Monitoring
• Application Performance Management
• SLA Management