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ManageEngine recognized in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring and Observability. Read the report

SLA Management

Monitor Server Level Agreements (SLAs) and Manage IT like a business.

ManageEngine® Applications Manager's SLA management tool monitors the availability and performance of your mission critical business applications and ensures that you derive higher business value through better management of IT and IT processes. The out-of-the-box support for monitoring a heterogeneous infrastructure can empower you and your customers to focus on functionality that is core to your business and in the mean time also provide you with invaluable insight into IT to ensure end users of your mission critical applications are happy.

With Applications Manager's SLA management, get out-of-the-box support for monitoring various applications, databases, websites, web applications, mail servers, and other corporate IT Services.

SLA tracking

To ensure high availability of mission critical business applications, businesses are embracing a structured approach with Information Technology Infrastructure Library (ITIL) processes. ManageEngine® Applications Manager's SLA monitoring tool extends support for ITIL service delivery processes and best practices, helps meet service level agreements (SLAs) for business applications by monitoring SLA capabilities and provides out-of-the-box performance reports for use in capacity planning and effective IT resource utilization.

SLA Management Software

Business Benefits of SLA Management Process:

An SLA reporting software like ManageEngine's Applications Manager plays a crucial role in helping you understand how efficient your business applications are performing. Some advantages of SLA performance management include:

  • Holistic view of your business applications
  • SLA Management process gives you better visibility on whether you are meeting the needs of your customers
  • Support for industry best practices
  • Standards based approach to managing IT resources
  • Improved employee productivity
  • Agentless SLA performance monitoring ensures low maintenance cost
  • Monitor SLA for lower TCO and high ROI

Check out our features section to learn more on how we help you take control of your business applications and the underlying infrastructure, or even better, download the software now for your own SLA monitor !

Application and Server Monitoring Solutions

Alongside SLA monitoring, here are some other value rich monitoring features that we provide:

Common queries on SLA monitoring:

What is SLA Management?


How can you ensure the fulfilment of SLAs?


What our customers say

Dec 15, 2021
All in one monitoring solution!!

The tool offers complete and unified visibility into our environment and helps us identify and resolve potential performance issues quickly.

- CloudOps Manager
Industry:TelecommunicationCompany Size: 30B+ USD

KFin Technologies reduces MTTR by 90% using Applications Manager

Industry: Financial services

KFintech, a financial services industry, having access to a surplus amount of data, was pertinent for to ensure that the performance of its databases was on point. With Applications Manager, KFintech was able to gain end-to-end insight into essential transactions, identify slow-performing queries, eliminate recurring performance issues, and ensure uninterrupted service delivery.

  • Gartner Magic Quadrant
  • Gartner peer insights
  • Gartner peer insights
  • Gartner peer insights
  • Gartner peer insights

You'll be in great company