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SLA Management

Achieve unparalleled efficiency in meeting service level agreements with our SLA management tools.

Applications Manager's SLA management tool is designed to oversee and enforce service level agreements between parties. It monitors the availability and performance of your mission critical business applications and ensures that you derive higher business value through better management of IT and IT processes. This tool enhances accountability and transparency, facilitating effective management of service quality and commitments. By providing real-time insights, it empowers organizations to proactively address issues and maintain a high level of service excellence. The out-of-the-box support for monitoring a heterogeneous infrastructure empowers you and your customers to focus on functionality that is core to your business and also provide you with invaluable insight into IT to ensure that your end users are happy.

With Applications Manager's SLA management, track performance metrics to ensure compliance with agreed-upon standards and promptly alert stakeholders to deviations.

SLA management and monitoring

SLA Reporting with Applications Manager

To ensure high availability of mission critical business applications, businesses are embracing a structured approach with Information Technology Infrastructure Library (ITIL) processes. ManageEngine® Applications Manager's SLA monitoring tool extends support for ITIL service delivery processes and best practices, helps meet service level agreements (SLAs) for business applications by monitoring SLA capabilities and provides out-of-the-box performance reports for use in capacity planning and effective IT resource utilization.

SLA Management Software

Business benefits of SLA management process:

For businesses engaged in contractual relationships, SLA management ensures compliance with the terms outlined in agreements. An SLA reporting software like ManageEngine's Applications Manager plays a crucial role in helping you understand how efficient your business applications are performing. Some advantages of SLA management include:

  • Holistic view of your business applications
  • SLA Management process gives you better visibility on whether you are meeting the needs of your customers
  • Support for industry best practices
  • Standards based approach to managing IT resources
  • Improved employee productivity
  • Agentless SLA performance monitoring ensures low maintenance cost
  • Monitor SLA for lower TCO and high ROI

Check out our features section to learn more on how we help you take control of your business applications and the underlying infrastructure, or even better, download the software now for your own SLA monitor !

Application and Server Monitoring Solutions

Alongside SLA monitoring, here are some other value rich monitoring features that we provide:


FAQ on SLA monitoring:

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Loved by customers all over the world

"Standout Tool With Extensive Monitoring Capabilities"

It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.

Reviewer Role: Research and Development

"I like Applications Manager because it helps us to detect issues present in our servers and SQL databases."
Carlos Rivero

Tech Support Manager, Lexmark

Trusted by over 6000+ businesses globally