Help Document

Technician Audit

Technician Audit is a feature in Log360 Cloud that allows you to audit all the actions of the admins and technicians who use the tool. This feature gives you information on the

  • Name of the technician
  • Time of action
  • The module in which the action was performed (E.g. Alerts, Compliance, etc.) and
  • The message triggered during operation.

Accessing the Technician Audit dashboard:

  • Open the Settings tab.
  • Go to Admin Settings → Technician Audit.
  • Technician Audit

Adding or removing columns:

  • Click on the Add or Remove column button from the top right corner of the dashboard.
  • From the Select Columns dialog box, click on the columns you want to add or remove from the dashboard.
  • You can also rearrange the order of the columns displayed on the dashboard by clicking and dragging the columns from the right side of the dialog box.
  • Technician Audit

Looking for information:

You can also perform search operations within the dashboard.

  • Click on the Search button on the top left corner of the dashboard.
  • Once this option is enabled, every column within the dashboard becomes searchable.
  • Technician Audit

Auditing specific technicians:

Log360 Cloud lets you audit the actions of a single user or group of users.

  • Click on the Select Technician button on top of the dashboard.
  • From the resulting dialogue box, you can select the type of user and the username you want to audit.
  • Technician Audit

Exporting reports:

Once you've decided on the report you need, you can export the data from the dashboard in the CSV or PDF format.

  • From the date picker, select the From and To date and click Apply.
  • Click on the Export As button from the top right corner. From the drop-down box, select the format to download the report.
  • Technician Audit

Note: You can click on the Report Export History button to view the logs of the report exported in the past.