Notification Templates

Log360 Cloud allows users to create and tailor templates for various types of notifications, whether email or SMS. Users can customize the subject, MailTo address, and message based on the alert.

Creating a New Notification Template

To create a new notification template,

• Go to Settings > Admin > Product Customization > Notification Template.



• Click on the + Create Notification Template button in the top-right corner to open the Create Template page.
• Enter a template name, a short description of the template, which module to use this template in, and whether this template should be created for mail, SMS, or both.
• If Mail is chosen, in the following section, enter the Mail To address, CC address (if necessary), a subject for the notification, and the message that should appear in the body of the email. You can also use the predefined macros in the right section.
Note: Log360 Cloud's GUI remains in the user-based language, while emails are triggered using the org-based language. Therefore, the content visibility under the preview is in the user-based language, whereas the emails are in the organization-based language.



• Once done, click Preview to see what the email will look like when received.



• You can also check the SMS preview if you have selected SMS notifications.





• Click Save to create the notification template.

Editing a Notification Template

To edit a notification template,

• Go to Settings → Admin → Product Customization → Notification Template.
• Click on the Edit () icon to open the Edit Templates page.
• Make the necessary changes, check the Preview to see if the changes are reflected, and then click Save.

Deleting a Notification Template

To delete a notification template,

• Click on the Delete () icon.
• Click Yes in the following confirmation message to delete the template.