Help Document

Manage Agents

Adding an agent

To add a new agent, follow the steps given below.

  • Download Log360 Cloud agent in the new device.
  • Run the Log360CloudAgent.msi file. An installation wizard will be started.
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  • Follow the steps given in the installation wizard to start the installation.
  • On starting the installation, you will be prompted for an Access Key. To obtain the access key, open Log360 Cloud and select the Settings tab. Then navigate to Log360Cloud Agent under Admin Settings. The access key will be available in Step 3 of the page.
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  • Enter the obtained access key in the installation wizard and click OK.
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  • The new agent has been added. Now you will be able to view all the reports associated with the new device in Log360 Cloud.

Updating an agent

To update an existing agent, follow the steps given below.

  • Open Log360 Cloud and select the Settings tab. Then navigate to Manage Agents under Configuration.
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  • Click the icon corresponding to the desired agent to be updated. The icon will appear when you hover over the name of the agent.
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  • In the window that pops-up, make the necessary changes.
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  • After making the desired changes, click Update.

Uninstalling an agent

To uninstall an existing agent, follow the steps given below.

  • Open Log360 Cloud and select the Settings tab. Then navigate to Manage Agents under Configuration.
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  • Tick the box corresponding to the desired agent and click the x Uninstall button.
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  • Click Yes to confirm the action.
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  • Now, the agent is uninstalled successfully.

Force restart an agent

To force restart an existing agent, follow the steps given below.

  • Open Log360 Cloud and select the Settings tab. Then navigate to Manage Agents under Configuration.
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  • Select the required agents by ticking the box corresponding to the agent name.
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  • Click the Manage button and select Force Restart from the drop down list.
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  • Click Yes to confirm the action.
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Now the selected agents will be force restarted.

Associate devices to an agent

To associate devices to an agent, follow the steps given below.

  • Open Log360 Cloud and select the Settings tab. Then navigate to Manage Agents under Configuration.
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  • Click on the Associated Device(s) column of the desired agent.
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  • Now a window pops-up displaying all the devices associated to the agent.
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  • To delete a device, click on the icon-delete icon that will be displayed when you hover over a device. Then, click Yes to confirm the action.
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  • To add a device, click on the + Associate Device(s) button on the top of the pop-up window. In the window that appears, select the desired devices by ticking the corresponding boxes. Then click Add.
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Stop an agent

To stop an agent from running, follow the steps given below.

  • Open Log360 Cloud and select the Settings tab. Then navigate to Manage Agents under Configuration.
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  • To stop an agent, click on the Stop button that will be displayed when you hover over an agent's status column.
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Now, the agent is stopped successfully.