Help Document

Technician Management

This page describes the various steps involved in managing technicians in Log360 Cloud MSSP.

To manage technicians in Log360 Cloud MSSP, navigate to Settings → Admin → Admin Settings → Technician Management.

  1. Adding a new technician
  2. Enabling/Disabling an existing technician
  3. Unconfirmed technician
  4. Requested technician

1. Adding a new technician

To add a technician in Log360 Cloud MSSP,

  • Click on Add New Technician located at the top-right corner.

    Technician Management

The Technician Management page will be displayed.

  • Enter the Email address.
  • Choose the Access Role from the drop-down list.
  • You can click MSSP Admin - Administrators will have all the privileges.

    Technician Management

  • Click Add.
  • You can choose MSP Operator - Operators will have fewer privileges.

    Technician Management

  • Use Select Clients to add clients from the drop-down menu.

    Technician Management

  • Click on Add.
  • An invitation to join will be sent to this email address.

2. Enabling/Disabling an existing technician

Technician Management

Disabling a technician:
  • Click icon-enable located under the Action column for that particular technician.
  • A Confirm Action dialog box will be displayed, click Yes.
  • The technician will be disabled.

To disable multiple technicians in Log360 Cloud,

  • Click on the checkbox for each technician.
  • Click on Manage located above the Action column and click on Disable from the drop-down list.
  • The selected technicians will be disabled.

To disable all the technicians in Log360 Cloud,

  • Click on the checkbox located below the search icon next to the Action column. All the technicians will be selected.
  • Click on Manage located above the Action column and click on Disable from the drop-down list. All technicians will be disabled.
Viewing disabled technicians:

To view disabled technicians go to Category located at the top-left corner in the Technician Management page and select Disabled technicians from the drop-down list. All the disabled technicians will be displayed.

Enabling a technician:
  • Click icon-disable located under the Action column for that particular technician.
  • A Confirm Action dialog box will be displayed, click Yes.
  • The technician will be enabled.

To enable multiple technicians in Log360 Cloud,

  • Click on the checkbox for each technician.
  • Click on Manage located above the Action column and click on Enable from the drop-down list.
  • The selected technicians will be enabled.

To enable all the technicians in Log360 Cloud,

  • Click on the checkbox located below the search icon next to the Action column. All the technicians will be selected.
  • Click on Manage located above the Action column and click on Enable from the drop-down list.
  • All the technicians will be enabled.
Viewing enabled technicians:

To view enabled technicians, go to Category located at the top-left corner in the Technician management page and select Enabled technicians from the drop-down list. All the enabled technicians will be displayed.

3. Re-inviting a technician or deleting invitations

To re-invite or delete a technician's invitation in Log360 Cloud, go to Category located at the top-left corner in the Technician Management page and select Unconfirmed Technicians from the drop-down list. All the unconfirmed technicians will be displayed.

Re-invite a technician:

  • Click re-invite icon-re-invite located under the Action column for that particular technician.
  • A Confirm Action dialog box will be displayed, click Yes.
  • The technician will be re-invited.

To re-invite multiple technicians in Log360 Cloud MSSP,

  • Click on the checkbox for each technician.
  • Click on Manage located above the Action column and click on Re-invite Technician from the drop-down list.
  • The selected technicians will be re-invited.

To re-invite all the technicians in Log360 Cloud MSSP,

  • Click on the checkbox located below the search icon next to the Action column. All the technicians will be selected.
  • Click on Manage located above the Action column and click on Re-invite Technician from the drop-down list.
  • All the technicians will be re-invited.

Delete a technician's invitation:

  • Click delete icon icon-delete located under the Action column for that particular technician.
  • A Confirm Action dialog box will be displayed, click Yes.
  • The technicianr's invitation will be deleted.

To delete invitations sent to multiple technicians in Log360 Cloud,

  • Click on the checkbox for each technician.
  • Click on Manage located above the Action column and click on Delete Invitation from the drop-down list.
  • Invitations sent to the selected technicians will be deleted.

To delete invitations sent to all the technicians in Log360 Cloud,

  • Click on the checkbox located below the search icon next to the Action column. All the technicians will be selected.
  • Click on Manage located above the Action column and click on Delete Invitation from the drop-down list.
  • Invitations sent to all the technicians will be deleted.

4. Accepting and rejecting technician requests

To accept or delete a technician's request in Log360 Cloud, go to Category located at the top-left corner in the Technician management page and select Requested technicians from the drop-down list. All the requested technicians will be displayed.

Accept a technician's request:

  • Click on the accept request icon-accept-request located under the Action column for that particular technician.
  • In the Add Technician dialog box displayed, enter the Email address.
  • Choose the Access Role from the drop-down list.
  • Click on Save.
  • The technician's request will be accepted and the technician will be added.

Reject a technician's request:

  • Click the reject request icon icon-reject-request located under the Action column for that particular technician.
  • The technician's request will be rejected.

To reject requests sent by multiple technicians in Log360 Cloud MSSP,

  • Click on the checkbox for each technician.
  • Click on Manage located above the Action column and click on Reject request from the drop-down list.
  • Requests sent by the selected technicians will be rejected.

To reject requests sent by all the technicians in Log360 Cloud MSSP,

  • Click on the checkbox located below the search icon next to the Action column. All the technicians will be selected.
  • Click on Manage located above the Action column and click on Reject request from the drop-down list.
  • Requests sent by all the technicians will be rejected.