Network Operations Center (NOC) Monitoring

What is Network Operations Center (NOC)?

Download OpManager's datasheet to learn more about its features & functions. A network operations center, or NOC (pronounced "knock"), is like a command center for administrators. This is where IT admins supervise, monitor, and maintain a network, or an entire IT infrastructure, to ensure high availability of business-critical services and meet evolving business needs. A NOC admin and technicians must often be available 24/7 to handle NOC operations.

What is the purpose of a NOC?

The goal of any NOC is to maintain optimal network performance and availability, and to ensure continuous uptime of business critical services. The NOC manages a host of critical activities, including:

  • Monitor network, servers, and applications for health and performance
  • Analyze bandwidth and proactively identify bottlenecks
  • Continuously monitor and analyze security threats and attacks
  • Modify network configurations per the business need
  • Pickup faults and troubleshoot quickly to reduce the mean time to repair

What does the NOC team require?

Instant fault notification: The NOC team continuously works on the faults detected by the various monitoring solutions. Usually, companies will deploy network, server, and application monitoring solutions. All alerts from these solutions are handled by the NOC and alerts are provided in real time.

Live heath and performance data: NOCs typically use real-time maps and comprehensive consoles, known as the NOC dashboard, to collect and track the performance of network devices.

Rich set of dashboards with color codes: NOC personnel continuously monitor the NOC dashboards, often presented on large screens that display color variations to differentiate key metrics and critical data.

Network Operations Center Monitoring Tools - ManageEngine OpManager:

ManageEngine OpManager, a 5-in-1 integrated management solution, provides a flexible but cohesive approach to monitor NOC operations and other infrastructure management activities. OpManager proactively monitors the network and servers for faults and performance.

With OpManager, you can:

Monitor network performance in real time - OpManager, with its NOC Network Monitoring functionality, enables IT admins to instantly report on device performance in real time without having to use another tool to remotely access the problem device. Learn More »

NOC Monitoring - ManageEngine OpManager

Identify bandwidth hogs - OpManager provides in-depth bandwidth usage details to help quickly identify any unscrupulous WAN usage, and expose virus attacks using its Netflow Analyzer add-on. Also, it helps in capacity planning. Learn More »

NOC Monitoring Tool - ManageEngine OpManager

Manage config changes - OpManger manages all the configuration changes on your network devices using its Network Configurations Manager add-on. Learn More »

NOC Monitoring Software - ManageEngine OpManager

Analyze firewall security and logs - OpManager helps you effectively manage and monitor your firewall logs using its Firewall Analyzer add-on. It also lets you optimize your firewall rules based on its usage, and manage compliance in your firewall devices. Learn More »

NOC Monitoring Solution - ManageEngine OpManager

Monitor application performance - OpManager, using its APM Plug-in, monitors mission critical applications such as Oracle, SAP, Websphere, Microsoft .NET; databases such as Cassandra, Sybase; plus cloud applications such as Amazon and Windows Azure. Learn More »

NOC Performance Metrics - ManageEngine OpManager

OpManager's NOC monitor features that every NOC admin loves:

NOC dashboards and CCTV views: OpManager provides handy, and powerful customizable NOC dashboards and CCTV views that display the immediate status of your devices, at-a-glance reports, business views, and more.

NOC Monitoring Dashboard - ManageEngine OpManager

Real-time performance graphs: With OpManager's real-time graphs, NOC admins receive:

  • Real-time statistics on device CPU and Memory Utilization
  • Up-to-the-second information on any performance metric of a device
  • Up-to-the-second information on any performance metric of a device

NOC Monitoring System - ManageEngine OpManager

Email, SMS, web UI notification of faults: OpManager's notification mechanism can notify you through its web UI, as well as through SMS and/or email whenever an alarm occurs.

NOC Management Software - ManageEngine OpManager

Handy troubleshooting tools: OpManager's diagnostic and troubleshooting tools help you to perform first- and second-level troubleshooting based on the nature of the network fault.

  1. ICMP Ping: ICMP Ping is a network ping tool in OpManager which identifies whether the device is actually mapped on the network or not.
  2. MOC Troubleshooting - ManageEngine OpManager

  3. Trace Route: When you troubleshoot a "device down" alert using Ping and the device fails to respond, you can use the Trace Route feature as a quick network testing tool to determine if the device is not reachable because of a failure in the path. Trace the route from OpManager to the destination device, check the number of hops to the monitored device, and spot the exact point of delay or outage. This serves as first-level troubleshooting and, based on the response, you can switch to other monitoring tools provided in OpManager to drill down to discover more about a fault.
  4. NOC Network Monitoring - ManageEngine OpManager

  5. Switch Port Mapper: OpManager's Switch Port Mapper helps you see the port-wise connectivity of devices to the network switches, which is necessary to help troubleshoot high traffic issues. The Switch Port Mapper of the network monitoring tool gives you the MAC address, IP Address, and DNS names of the devices connected to the switch.
  6. NOC Automation - ManageEngine OpManager

Workflow automation: OpManager's code-free and out-of-the-box IT automation workflows offer predefined checks and actions. These include an agile and flexible drag-n-drop workflow builder. Workflow automation helps you:

  1. Initiate IT workflow on network faults, or on a routine basis.
  2. Manage services, processes, files and folders of Windows servers and desktops.
  3. Record the IT workflow procedures as an XML and ensure structured practices across IT.

NOC Workflow - ManageEngine OpManager

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