Classifying devices under the correct device type using templates

The devices are classified based on type and category set in the respective device templates.

Here are a few things that you need to do before adding the device, preferably in the same order so that the devices are classified properly based on type and category: 

  1. Add credentials 
  2. Enable the relevant protocols like SNMP, CLI or WMI on the monitored devices to enable manageability 
  3. Check and modify (or add new) device templates 
  4. Add the devices for discovery

Modify existing template:

Go to Settings > Configuration > Device Template

For instance, if you are adding a Cisco 10700 series router, search as Cisco or system oid of the device in the search box. This quickly lists all the available Cisco templates:

  • Click on the relevant template (in this case, Cisco 10700 series)
  • Update the template after verifying if the system OID of the device is provided, and add if not present already.
  • Add the other required monitors and click on Save.


This function allows you to duplicate an existing Device Template

  • Go to Settings > Configuration > Device Template > Click on a template
  • Add the required device type's system OID and OID criteria if needed > Add required monitors > Copy
  • Enter a new name Device Template name and click on Copy


Creating new template:

You can also create a new template to accommodate a new device type as follows:

Go to Settings > Configuration > Device Template > Add Template.

  • Name: Provide a name for the Device Template. 
  • Vendor Name: Select the vendor. Click Add New to add a new vendor, and Add. 
  • Category: Select the category for the device type. (On discovery, the devices are automatically placed in the select Category map.) 
  • Monitoring Interval: Configure the interval at which the device needs monitoring.
  • Device identifier: Type the sysOID and click Add or click Query Device to obtain the sysOID from a device. To make minute changes to your sysOID, click on edit option to set the Criteria. Learn how.
  • Device Image: A default image is provided for the device type. It can be customized by clicking on the image.
  • Associated Monitors: Click this option to add monitors to the Device Template. These monitors will be automatically associated to the devices during discovery.
  • Edit Thresholds: Click this option to edit thresholds. 

Click Save button to create the new device template. After adding or modifying the templates, add the device for discovery.

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