Integrating OpManager with Service DeskPlus using 3rd party SSL Certificate
Copy the sdp.keystore file from the SDP installation which is under the sdp\conf folder to OpManagerhome directory.
We have to get the keypass and storepass used while generating the sdp.keystore file in Service Desk plus
You can open the file "server.xml" located under "‹SDP installed directory›\server\default\deploy\jbossweb-tomcat50.sar\" and see keypass & storepass, mostly keypass and storepass will be the same.
We have to identify the exact alias name used while generating sdp.keystore. You can get that by running the below command from the OpManager administrative command prompt.
Execute below command from the OpManager installed directory using command prompt with run as administrator:
\\OpManager‹.\jre\bin\keytool -list -v -keystore sdp.keystore
After executing the above command, you will get the alias name from the result.
Once you have the alias name, keypass and store pass, replace them in the below command and execute it.(which is the first part of ssl_servicedesk.bat), this will create a file called sdp_cert.txt