Custom Integrations: Crafted to your needs and available on the go

In today's IT environment, admins use a myriad of tools to track, monitor, manage, and engage with their network. However, most of the tools operate in a siloed environment with no contextual information whatsoever. This only adds to the plight of network admins who have to toggle between multiple applications to gain context as to what led up to a particular event or incident.

Flying blind with no proper contextual information, network admins are more likely to make uninformed decisions that could lead to severe repercussions. So, to enable seamless monitoring and fill in the gaps between various tools, admins have to integrate their applications together. By integrating different applications, admins can achieve holistic network visibility, helping them monitor their network better and engage with alerts more swiftly and easily.

However, different organizations have different needs. It's not a one-size-fits-all scenario. Organizations need tailored integrations suited to their needs. For instance, a small organization, given the size of its infrastructure, may need to integrate its network monitoring solution with small-time applications for alert notifications, while an enterprise organization will probably need bigger guns such as ITSM tools to manage the cascade of alerts it receives. Furthermore, there are different vendors with their own products, adding even more variants. This makes offering stand-alone integrations all the more complicated.

OpManager's custom integrations: Purpose-built for your needs

OpManager's custom integrations allow you to create tailor-made integrations by configuring parameters that are specific to the respective third-party application. OpManager supports custom integrations with the help of webhooks and REST APIs. By configuring the URL of the third-party application and its respective parameters, alerts from OpManager will be forwarded to the desired application. Here's how it works:

• You configure the URL and the respective parameters of the third-party application in OpManager.
• Once an alert or a specific alert action occurs, OpManager sends out an HTTP request to the respective URL.
• The application verifies the authenticity of the payload.
• Once the respective actions have been carried out, the application will send out an HTTP callback to OpManager.

With this mechanism, you can forward alerts and alert actions from OpManager to the respective tool, helping you shorten your service restoration times.

Consider the following scenario. Your IT team uses a network monitoring solution to monitor your organization's network performance, and an ITSM tool to manage network faults via ticketing. Your monitoring solution detects latency issues in your network. Without integration between the monitoring solution and the ITSM tool, the alerts won't be automatically forwarded to the ITSM tool, prolonging issue rectification even further. Furthermore, even if the corresponding alarm has been cleared, it must be updated manually in the ITSM tool. Especially for an enterprise infrastructure, this is quite cumbersome since the organization deals with an enormous number of alerts on any given day. This complicates fault management efforts.

However, with OpManager's custom integration feature, you can automatically forward alerts from OpManager to the relevant tool, with no manual intervention.

The end result is a streamlined, frictionless operational workflow that helps identify and fix issues sooner. Pretty neat, right?

Key takeaways of OpManager's custom integrations

Following are some of the major takeaways that you can leverage using OpManager's custom integration feature.

• Better flexibility: Stay agile and flexible by seamlessly integrating OpManager with your desired third-party application via custom integration. By configuring custom parameters along with the HTTP request, you can ensure that the parsed data is in the desired data format of the respective application.
• Streamlined workflows: By configuring custom integrations in OpManager, you can ensure that alerts and alert actions are automatically forwarded to the relevant third-party application, helping you automate and streamline your troubleshooting and fault remediation workflows.
• Optimized MTTR: By seamlessly forwarding the alerts and alert actions, you can immediately initiate corrective actions that need to be taken, helping you optimize your MTTR by shortening service restoration times.
• Enhanced incident and event management: OpManager's custom integration feature allows you to open, reopen, close, and update relevant incidents or events, helping you easily track them. This ensures better visibility into your troubleshooting efforts, all from the comfort of a single console.

OpManager's custom integrations: Where functionality meets flexibility

With integrations personalized to your organizational needs, you can integrate OpManager with almost all the applications out there. As long as the third-party applications support webhooks and REST APIs, you name it, you got it.

Achieving comprehensive visibility into your troubleshooting efforts, streamlining your operational workflows, meeting your compliance mandates, and enhancing your network availability and performance by identifying and rectifying issues as and when they crop up are all within the realm of OpManager!

Learn more about how to configure custom integrations in OpManager here. You can find the list of supported stand-alone integrations available in OpManager here.

Download OpManager to get a free, hands-on experience. Or, schedule a personalized demo with our product experts.