Customer Success Stories

Bilt Graphic Paper Private Limited (BGPPL), a subsidiary of Bilt Paper B.V., is a paper manufacturing company based in India, with manufacturing plants in Bhigwan, Ballarpur, and Ashti (state of Maharashtra) that have a total capacity of 670,000 MTPA. BGPPL has brought the most modern technology in the writing and printing segment to India intending to meet every demand of the rapidly progressing printing industry.

Heritage Credit Union Limited is a US-based, non-profit financial institution founded in 1934. Today, it serves more than 28,000 members in Illinois and Wisconsin, with $450 million in assets and more than 120 employees. It takes care of its customers' credit cards, banking, auto loans, mortgages, and savings accounts.

The Ministry of Public Education (MEP) serving Costa Rica is an educational organization with 80,000 employees. MEP is the technical and administrative body responsible for the accreditation, supervision, auditing, inspection, and control of private schools, from preschool and beyond.

Connect S.P.A. has two data centers and nine servers. The IT company did not have enough visibility into its network, which made it difficult to troubleshoot and fix recurrent network issues. This led to unpleasant network downtime experiences, especially since the tool Connect S.P.A. was using then did not support multiple vendors. OpManager instantly upped Connect S.P.A.'s game by supporting devices from multiple vendors, and by managing network devices, servers, URLs, bandwidths, etc.

Khalifa University of Science and Technology is the sole educational institution in the United Arab Emirates (UAE) providing research and academic programs that address the strategic, scientific, and industrial challenges facing the UAE’s knowledge economy transformation and our rapidly evolving world. Khalifa University primarily uses device availability monitors, and tracks the CPU, disk, and memory utilization in their network infrastructure. It deployed OpManager to measure CPU, memory, disk usage, availability and packet loss.

GFK, a Germany-based organization utilized OpManager's unified approach to scale and manage its distributed IT infrastructure and reaped the benefits. OpManager's advanced fault and performance management function helped solve several performance issues across critical IT resources like VMs, routers, and switches. On top of that, the network admins at GFK were able to troubleshoot network issues faster and saw a standard improvement in the overall network outcome. This prompted GFK to use OpManager daily and develop a routine of gathering regular insights on its network performance, bandwidth, and availability of resources.

OpManager helped A.F. Blakemore & Son Ltd manage their network for fault and performance. A.F. Blakemore says OpManager is easy to install and use. It uses OpManager to monitor storage, disk, memory, and CPU utilization in network devices, physical and virtual servers. A.F. Blakemore also mentioned OpManager's troubleshooting tools and performance monitors helped reduce network downtime and trace the root causes of issues. It also appreciated how OpManager ensured network issues could be easily tracked and documented, saving valuable IT help desk time and resources.

Hinduja Global Solutions appreciated ManageEngine OpManager's user-friendly UI. HGS says the OpManager features it loved most were workflow automation, the user specific dashboards, intuitive reports, threshold-based alerting, the business view map, the rack view, layer two mapping, custom monitor creation, 3D floor mapping, severity-based alarms, alert configuring, bandwidth alerts, CPU and memory and disk utilization alerts. Utilizing OpManager, the HGS NOC team has streamlined business processes to save almost $3 million annually through reduced maintenance time and costs, decreased network downtime, and improved operations.

The Building Company found an optimal network management solution in OpManager. Following the easy installation and setup, it configured multiple monitors for its routers, switches, and servers to keep track of its network performance. In addition to real-time monitoring, the dashboard customization provides the desired performance metrics at a glance. One of the key solutions that OpManager provides is device availability monitoring. Also, monitoring key performance metrics such as CPU, memory, and disk utilization helps The Building Company gain critical insights on its network.

OpManager gave Vabi complete visibility over its network infrastructure, so network admins could better understand the needs and issues existing in their network. OpManager easily handles Vabi's business-critical metrics and steers them clear of costly downtimes. Also, with the Firewall Analyzer add-on, the company gains easy insights on firewall activity and proactively monitors their WAN connection.

OpManager has helped Rojan save thousands of dollars by eliminating downtime and minimizing maintenance time. The IT staff at Rojan configured over 300 servers within one to two minutes using the thresholds they wanted. They saved hours compared to using previous applications.They have many different business views and subnets; They can scan their network daily to discover new devices and automatically assign them to the correct notification profile and business view based on an IP range.

The organization's team set up router and switch performance monitors, WAN latency monitors, event logs, syslogs, and SNMP traps to measure the availability and bandwidth utilization of network devices. OpManager's automated workflow feature enables the organization to use scriptlets to automate tasks. The organization also uses OpManager with the Network Configuration Manager add-on to set up heartbeat monitors for patients, and receive downtime alerts in a fraction of a second.

Hodžić monitors Hyper-V virtual machines using threshold based alerts; he set up a health monitor for a Dell Equallogic SAN as well as status checks and alerts for Oracle databases. Additionally, Hodžić monitors DNS statuses and file consumption statuses with OpManager. His team has automated Level-1 tasks, like restarting failed services using workflows. "Notification profiles are of utmost importance for the infrastructure's smooth functioning" Hodžić points out. "Insight of power consumption, cooling, and environmental data for the datacenter is a game changer in keeping network uptime. Workflow automation options triggered by event/alarm has turned out to be a big plus for the organization."


Bonita, Tom Tailor Group


Bonita, a leading fashion and lifestyle company in Germany uses OpManager to manage the network devices in their fully automated warehouse.

Pattberg, Senior Manager of Information Technology said “The price- performance ratio and the intuitive operation of the OpManager impressed compared to other providers. The OpManager is for us as the cockpit for a pilot. Without the information of OpManager, the 40 employees of data center operations and user helpdesk and SAP administration and SAP process design will turn blind.

Thorp Reed & Armstrong, LLP


Thorp Reed’s gradual expansion to the three locations and the resulting addition of networking and server hardware required a monitoring and management solution that could sit at headquarters and tell the IT team what is happening across the whole network.

Randy, Senior System Administrator at Thorp Reed & Armstrong, said "you can’t put a price on the reliability that OpManager has on the alerting capability. I gave that one example, but we’ve had many examples where we’ve had services go down where OpManager has given us the heads–up".

Fiserv Credit Union Division

Network Management Team

Galaxy, Fiserv Credit Union Division, a renowned comprehensive solutions providers for financial units, uses OpManager for WAN management. Galaxy’s Network Management team chose ManageEngine OpManager to monitor WAN links and critical network services to alert immediately on any service degradations or link outages.

Caria Little, Network Support Supervisor said "We use OpManager to poll all the credit unions and monitor all the routers, circuits etc. Whenever a circuit looses connectivity on the interfaces, OpManager shoots an email alert to us on the connectivity loss instantly with relevant details. Further, we monitor our Exchange server, and critical file servers over the WAN and the response time of the other servers as well."

ERP Suites LLC


ERP Suites, established in 2006, is a company with professional expertise in data center operations, JD Edwards Consulting, and Disaster Recovery. The company provides highly personalized, industrial-strength solutions for the world's most demanding business applications and infrastructures.

ERP Suites implemented ManageEngine OpManager for robust, proactive monitoring of the hundreds of Windows, Linux and VMware servers and network devices in their Data center at Loveland, Ohio.

Roumen Ivanov, Senior System Administrator said "Most of the products in the market today are very expensive for the features they offer… Alternatively, products like Nagios or MRTG don't provide complete features to identify bottlenecks. OpManager shows clearly what went wrong and where the problem lies."

Avera McKennan Hospital & University Health Center

Andrew Harkins,
Network Operations Team
ManageEngine's BEST NETWORK DESIGN AWARD Winner 2008

"Manageengine has been a great company to work with. Problem resolution has been very quick and professional, and the steady flow of new features has made the software a great investment for us

OpManager and Netflow have made a huge difference to our Network and Systems teams. Before we brought the Manageengine, we were using a number of different monitoring systems depending on the type and brand of equipment being monitored. Obviously this made it difficult to understand large issues that involved multiple systems spread across multiple monitoring systems. Now we have a single application that monitors nearly any piece of equipment we have on our network."

Universitas 21 Global

Paul Chan
Infrastructure &
Operations Manager

The world's premier online Graduate School, Universitas 21 Global, uses ManageEngine OpManager for proactively monitoring its network infrastructure.

Paul Chan chose ManageEngine OpManager to proactively monitor the infrastructure and maintains a robust preemptive strategy with regards to hardware failure and network outages.

" Since moving to OpManager, reboots, hangs and crashes have reduced so significantly that we now no longer experience such unplanned outages. "

About Universitas 21 Global

Universitas 21 is an international network of 20 leading research-intensive universities in eleven countries.The network's purpose is to facilitate collaboration and cooperation between the member universities and to create opportunities for them on a scale that none of them would be able to achieve operating independently or through traditional bilateral alliances.

Brian Blanchard,
Chief Operations Officer

"Prior to the implementation of your software, I had to constantly pull one or more software developers off of projects with high ROI to pinpoint issues related to slowing performance on production programs.

In the 9 months since I implemented OpManager, this has been reduced drastically. We can now monitor and record true performance benchmarks on our production servers, over multiple time frames. This benchmarking has allowed us to set notices for unusual performance and pinpoint when the deviation began. This allows us lead time to address performance issues before the customer ever notices them.

" I have reduced 15% waste of development time by 90%. Now less than 2% of my developer time is lost to emergency repair of performance issues. "

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