Printers should facilitate daily office work and not disrupt it. Large organizations often install printers in every department within the organization to make printers easily accessible for employees. But as the number of printers increases, the responsibility of managing them becomes a challenge.

Printers are hardware components that require constant maintenance to keep them in good health and functioning. Manually analyzing the health of each printer daily is a daunting task that can eat away valuable time. Therefore, a central and robust network printer management software is essential to manage all the printers within a company.

A network printer management tool can help IT admins easily monitor and manage all the printers in the network from a single window. These tools can inform IT admins about the status of a printer, paper level, toner level, and errors, and offer fault management options to resolve faults quickly.

OpManager: An integrated network printer management software

OpManager performs network printer management by constantly communicating with them using Simple Network Management Protocol (SNMP). It polls printer devices for availability and monitors important metrics, helping you understand printer performance. The key features of OpManager's print management include:

Network printer management: Discover printers in your network automatically

Network printer management - ManageEngine OpManager

OpManager's remote printer monitoring software automatically discovers all the printer devices in your network and categorizes them under the Printers column in the inventory page. OpManager allows you to gain visibility into your printer environment by listing all printers with their corresponding vendor names. You can also see the status of each printer, so you'll know whether it's mapped in your network or not.

While OpManager supports multi-vendor printer device templates, sometimes a printer may not be discovered if the particular device template is not supported by OpManager. However, you can simply add a custom device template to discover these types of devices and perform effective network printer monitoring.

Network printer management: Analyze printer performance

Printer performance monitoring

Effective printer management software will closely monitor the printer for performance to ensure that it is functioning properly at all times. OpManager's network printer management allows network administrators to associate monitors to the printer devices and monitor them for performance. It communicates to the printers through SNMP and gathers information about important metrics like cartridge levels, pages printed per minute, total number of faxes sent and received, etc.

OpMananger's printer monitoring also helps in viewing the real-time performance of printers using the icon view, where it displays the status of a particular printer. The printer status indications are classified into eight major types: Ready, Printing, Paper Jam, Door Open, Toner Low, Paper Low, Offline, and Services.

Network printer management: Locate faulty printers easily using Business Views

Printer fault monitoring

When you have many printers installed across your organization in different locations, it can be challenging to locate a faulty printer. Using the Business Views option in OpManager's HP printer monitoring, you can visualize your printer environment and easily locate the faulty printer and take corrective action.

Network printer management: Quicker fault indication and resolution

Fault identification and resolution forms an integral part of printer management, and OpManager is adept at isolating faults. The alarms feature in OpManager helps in remote printer management and notifies you when a printer in your network faces an issue. You can also get instant updates via SMS/email and stay informed about printer faults by configuring notifications.

Fault isolation alone is not enough—the identified faults need to be resolved so printers can resume normal function. OpManager is an integrated tool and that allows you to resolve faults by raising alarms as tickets in ServiceDesk Plus automatically. Using this option, you can connect with a technician to fix the issue as soon as possible. You can even automate this process with the help of Workflows. You can create a workflow to automatically raise a ticket in ServiceDesk Plus as soon as a fault is detected on the printer. Workflows go a long way in managing the printers in your network even when you're not physically present.

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Customer reviews

OpManager - 10 Steps Ahead Of The Competition, One Step Away From Being Unequalled.
- Network Services Manager, Government Organization
Review Role: Infrastructure and OperationsCompany Size: Gov't/PS/ED 5,000 - 50,000 Employees
"I have a long-standing relationship with ManageEngine. OpManager has always missed one or two features that would make it truly the best tool on the market, but over it is the most comprehensive and easy to use the product on the market."
Easy Implementation, Excellent Support & Lower Cost Tool
- Team Lead, IT Service Industry
Review Role: Infrastructure and OperationsCompany Size: 500M - 1B USD
"We have been using OpManager since 2011 and our overall experience has been excellent. The tool plays a vital role in providing the value to our organisation and to the customers we are supporting. The support is excellent and staff takes full responsibilities in resolving the issues. Innovation is never stopping and clearly visible with newer versions"
Easy Implementation With A Feature Rich Catalogue, Support Has Some Room For Improvement
- NOC Manager in IT Service Industry
Review Role: Program and Portfolio ManagementCompany Size: 500M - 1B USD
"The vendor has been supporting during the implementation & POC phases providing trial licenses. Feature requests and feedback is usually acted upon swiftly. There was sufficient vendor support during the implementation phase. After deployment, the support is more than adequate, where the vendor could make some improvements."
Great Monitoring Tool
- CIO in Finance Industry
Review Role: CIOCompany Size: 1B - 3B USD
"Manage Engine provides a suite of tools that have made improvements to the availability of our internal applications. From monitoring, management and alerting, we have been able to peak performance within our data center."
Simple Implementation, Easy To Use. Very Intuitive.
- Principal Engineer in IT Services
Review Role: Enterprise Architecture and Technology InnovationCompany Size: 250M - 500M USD
"Manage Engine support was helpful and responsive to all our queries"

Case Studies - OpManager


Hinduja Global Solutions saves $3 million a year using OpManager

Industry: IT

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